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Cameron E
Careless and poor customer service
Dartmouth Coach的点评
点评：I rode with Dartmouth Coach on Monday, December 22nd and left my AirPods case (empty) presumably on the seat of the bus. I know this because I was able to track it with FindMy on my iPhone. I emailed them that same afternoon, then followed up two days later. No one answered me for a week. Today, I called them and they did not have the item, so I double checked FindMy and was able to track my AirPods case (and the expensive Pela brand case I bought for it)… to the dump in West Lebanon, NH. You’re telling me you swept up an expensive piece of electronics and threw it in the trash instead of turning it into lost and found? That’s just negligence. And to imply when I called back that someone ELSE (like a passenger on the bus) must have thrown the item away?! Ridiculous. Whoever cleaned that bus threw my item in the trash and didn’t even bother to return it, just like you didn’t bother to answer my emails. Careless, unacceptable, and costly. That’s around a hundred dollars (possibly more) down the drain and the best you can offer is a half hearted apology.
I’ll sooner pay more for Amtrak than to support this shady company ever again.
I’ll sooner pay more for Amtrak than to support this shady company ever again.
翻译：12月22日星期一，我乘坐达特茅斯长途汽车公司（Dartmouth Coach）的巴士，把我的AirPods充电盒（空的）落在了车座上。我之所以知道这一点，是因为我用iPhone上的“查找”功能追踪到了它的位置。当天下午我就给他们发了邮件，两天后又发了一封。结果整整一周都没人回复。今天，我打电话过去，他们说没找到我的AirPods充电盒，所以我又查了一遍“查找”，结果发现它（还有我买的那个很贵的Pela牌充电盒）……被扔到了新罕布什尔州西黎巴嫩的垃圾场。你们是说你们把一件昂贵的电子产品扫进垃圾桶，而不是送到失物招领处？这简直是玩忽职守。而且，当我再次打电话过去的时候，你们居然暗示是其他人（比如车上的乘客）扔的？！太荒谬了。不管是谁打扫了那辆巴士，把我的东西扔进垃圾桶，连归还都懒得做，就像你们根本不回复我的邮件一样。粗心大意、令人无法接受，而且代价高昂。白白损失了大约一百美元（甚至可能更多），而你们能做的最好的回应仅仅是敷衍了事的道歉。
我宁愿多花点钱乘坐美国铁路公司（Amtrak）的车票，也绝不会再支持这家黑心公司。
我宁愿多花点钱乘坐美国铁路公司（Amtrak）的车票，也绝不会再支持这家黑心公司。
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