旅行
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Tripadvisor用户
Unprofessional Service
WEGO的点评
点评：We had an extremely disappointing experience with WEGO bus service at Niagara Falls. On December 31st, we took a bus heading north, intending to get off at Clifton Hill. Despite pressing the stop button, the driver did not stop the bus. The stop button was already glowing orange from Clifton Hill, but the driver ignored it. He was busy on a call with another lady who appeared to be a fellow driver.
After shouting to get his attention, he finally stopped at Queen Street instead of Clifton Hill, leaving us stranded in the rain. The driver claimed we didn’t press the stop button, which was clearly not the case.
To make matters worse, we waited at Queen Street South for 30 minutes in the rain at 7:20 PM on New Year’s Eve. No buses arrived, and there was no helpline or support to contact for assistance. When a bus finally arrived, it only went as far as Bird Kingdom, forcing us to walk 30 minutes in the rain to reach our destination.
This unprofessional and careless service ruined what should have been a joyful evening. WEGO needs to seriously improve driver training, communication, and customer support to prevent such experiences. Definitely one of the worst public transit experiences we’ve ever had!
After shouting to get his attention, he finally stopped at Queen Street instead of Clifton Hill, leaving us stranded in the rain. The driver claimed we didn’t press the stop button, which was clearly not the case.
To make matters worse, we waited at Queen Street South for 30 minutes in the rain at 7:20 PM on New Year’s Eve. No buses arrived, and there was no helpline or support to contact for assistance. When a bus finally arrived, it only went as far as Bird Kingdom, forcing us to walk 30 minutes in the rain to reach our destination.
This unprofessional and careless service ruined what should have been a joyful evening. WEGO needs to seriously improve driver training, communication, and customer support to prevent such experiences. Definitely one of the worst public transit experiences we’ve ever had!
翻译：我们在尼亚加拉瀑布乘坐 WEGO 巴士服务的经历非常令人失望。12 月 31 日，我们乘坐一辆向北行驶的巴士，打算在克利夫顿山下车。尽管按下了停车按钮，司机却没有停车。克利夫顿山的停车按钮已经发出橙色光芒，但司机却置之不理。他正忙着和另一位看起来像是同行司机的女士通话。
在大声呼喊引起注意后，他最终停在了皇后街而不是克利夫顿山，让我们被困在雨中。司机声称我们没有按停车按钮，但事实显然并非如此。
更糟糕的是，新年前夕晚上 7:20，我们在南皇后街冒雨等了 30 分钟。没有巴士到达，也没有热线或支持人员可以联系以寻求帮助。当一辆巴士终于到达时，它只开到了鸟类王国，迫使我们在雨中步行 30 分钟才能到达目的地。
这种不专业和粗心的服务毁掉了本该是一个愉快的夜晚。WEGO 需要认真改进司机培训、沟通和客户支持，以避免此类事件发生。这绝对是我们经历过的最糟糕的公共交通体验之一！
在大声呼喊引起注意后，他最终停在了皇后街而不是克利夫顿山，让我们被困在雨中。司机声称我们没有按停车按钮，但事实显然并非如此。
更糟糕的是，新年前夕晚上 7:20，我们在南皇后街冒雨等了 30 分钟。没有巴士到达，也没有热线或支持人员可以联系以寻求帮助。当一辆巴士终于到达时，它只开到了鸟类王国，迫使我们在雨中步行 30 分钟才能到达目的地。
这种不专业和粗心的服务毁掉了本该是一个愉快的夜晚。WEGO 需要认真改进司机培训、沟通和客户支持，以避免此类事件发生。这绝对是我们经历过的最糟糕的公共交通体验之一！
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