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Christine L
Complete Scam- I've traveled quite a bit and never scammed this directly after speaking to a representative. Warning!
Impala Cabo Transportation Services的点评
点评：This company is fraudulent and misleading and the customer service is absolutely outrageous. Here's the series of events that happened:
1. I booked a roundtrip SHARED ride in advance
2. The Impala car showed up and charged me $170 and I asked if this was correct
3. I found out that others paid $45 for two people so I called in and asked to cancel the return and to be reimbursed $40 for the overcharge
4. Sade said that she would 100% cancel my return and send me a refund for $85 for the return, and that she's let me know in the next day how much I can get reimbursed for the arrival date, ideally $40 so I pay the correct $45 for the arrival.
5. I booked an uber for MUCH cheaper than even the $45 and got to the airport
6. My original pickup time for my "canceled" return shuttle was 2:15 PM and they emailed me at 2:34 PM saying that I must take the shuttle and they decided to "un-refund me" after confirming and after I'm already physically at the airport.
7. I just emailed a response explaining what a bad experience and misleading process it has been, and going to my bank as well as they literally told me not to show up, and then 15 minutes after the original time- msg me that they are charging me. This is exactly the definition of fraud and a scam.
This is completely fraudulent and misleading and nobody should have such a negative experience like this. I hope they make the situation right and realize this is NOT how to treat customers.
1. I booked a roundtrip SHARED ride in advance
2. The Impala car showed up and charged me $170 and I asked if this was correct
3. I found out that others paid $45 for two people so I called in and asked to cancel the return and to be reimbursed $40 for the overcharge
4. Sade said that she would 100% cancel my return and send me a refund for $85 for the return, and that she's let me know in the next day how much I can get reimbursed for the arrival date, ideally $40 so I pay the correct $45 for the arrival.
5. I booked an uber for MUCH cheaper than even the $45 and got to the airport
6. My original pickup time for my "canceled" return shuttle was 2:15 PM and they emailed me at 2:34 PM saying that I must take the shuttle and they decided to "un-refund me" after confirming and after I'm already physically at the airport.
7. I just emailed a response explaining what a bad experience and misleading process it has been, and going to my bank as well as they literally told me not to show up, and then 15 minutes after the original time- msg me that they are charging me. This is exactly the definition of fraud and a scam.
This is completely fraudulent and misleading and nobody should have such a negative experience like this. I hope they make the situation right and realize this is NOT how to treat customers.
翻译：这家公司是骗子公司，而且客服服务极其糟糕。事情经过如下：
1. 我提前预订了往返拼车服务。
2. 一辆雪佛兰Impala轿车到了，却收了我170美元，我询问费用是否正确。
3. 我发现其他人两人拼车只花了45美元，于是我打电话要求取消返程，并退还多收的40美元。
4. Sade说她会100%取消我的返程，并退还我85美元的返程费用，而且她会在第二天告诉我到达日期能退还多少费用，理想情况下是40美元，这样我到达时只需支付正确的45美元。
5. 我叫了辆优步，比45美元便宜得多，顺利到达了机场。
6. 我原本预定的返程班车接送时间是下午2:15，但他们在2:34发邮件告诉我必须乘坐班车，而且在确认之后，在我实际到达机场后，他们决定“取消退款”。
7. 我刚刚回复了邮件，解释了这次糟糕的经历和令人困惑的流程，并表示我已经联系了我的银行，因为他们之前明明告诉我不用去，结果在预定时间15分钟后又发信息告诉我他们要收费。这完全就是诈骗。
这完全是欺诈和误导，任何人都不应该有如此糟糕的经历。我希望他们能妥善处理此事，并意识到这不是对待客户应有的方式。
1. 我提前预订了往返拼车服务。
2. 一辆雪佛兰Impala轿车到了，却收了我170美元，我询问费用是否正确。
3. 我发现其他人两人拼车只花了45美元，于是我打电话要求取消返程，并退还多收的40美元。
4. Sade说她会100%取消我的返程，并退还我85美元的返程费用，而且她会在第二天告诉我到达日期能退还多少费用，理想情况下是40美元，这样我到达时只需支付正确的45美元。
5. 我叫了辆优步，比45美元便宜得多，顺利到达了机场。
6. 我原本预定的返程班车接送时间是下午2:15，但他们在2:34发邮件告诉我必须乘坐班车，而且在确认之后，在我实际到达机场后，他们决定“取消退款”。
7. 我刚刚回复了邮件，解释了这次糟糕的经历和令人困惑的流程，并表示我已经联系了我的银行，因为他们之前明明告诉我不用去，结果在预定时间15分钟后又发信息告诉我他们要收费。这完全就是诈骗。
这完全是欺诈和误导，任何人都不应该有如此糟糕的经历。我希望他们能妥善处理此事，并意识到这不是对待客户应有的方式。
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