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Check your change!
The Walled Garden的点评
点评：Lovely garden and nice garden centre with a wide range of healthy plants - BUT - Check your Change!
We have often driven by the turn off for this place. On this occasion we made an unplanned visit on our way to Dunwich and Minsmere. We purchased 3 plants.
After getting home I rechecked my receipt and found that we had also been charged for 4 bags of ericaceaous compost that we have not had (we only used a small basket). This meant the bill on my credit card was double what it should have been. I kicked myself for not checking the amount on the screen more carefully. It's especially easy to make a mistake with contactless payments. Lesson learned.
When I range them and spoke to someone called Jo, supposedly the manager, the next morning she was partly apologetic but said she couldn't understand how this could happen. She offered to send us a voucher or to issue a refund when we next called in.
We changed our plans and called in there in the afternoon. The position had now apparently changed and she said she was going to have to call someone else to speak to us, and they were concerned because they have had others trying to defraud them. She went back on what had been agreed on the phone, which annoyed me as much as anything, and said we should have checked before leaving, and their policy was not to issue refunds in these circumstances! That policy did not seem to be displayed anywhere.
This made me feel awful and I mentioned calling the police and at least my credit card company. I suspect I may have proof on my vehicle dash cam - and she mentioned their CCTV (which they would do well to check).
She was adamant that no such mistake could happen and that their EPOS terminal till was error free (why then have there been other people going back?).
I can swear on a stack of bibles that we did not have those goods!
Eventually after finding it necessary to raise my voice she backed down and issued a refund. This is appreciated but nonetheless it's left a nasty taste in the mouth and it has spoiled our experience. It's most unlikely we will go back and I would not recommend it to anyone. If you do go and buy anything check carefully....
We have often driven by the turn off for this place. On this occasion we made an unplanned visit on our way to Dunwich and Minsmere. We purchased 3 plants.
After getting home I rechecked my receipt and found that we had also been charged for 4 bags of ericaceaous compost that we have not had (we only used a small basket). This meant the bill on my credit card was double what it should have been. I kicked myself for not checking the amount on the screen more carefully. It's especially easy to make a mistake with contactless payments. Lesson learned.
When I range them and spoke to someone called Jo, supposedly the manager, the next morning she was partly apologetic but said she couldn't understand how this could happen. She offered to send us a voucher or to issue a refund when we next called in.
We changed our plans and called in there in the afternoon. The position had now apparently changed and she said she was going to have to call someone else to speak to us, and they were concerned because they have had others trying to defraud them. She went back on what had been agreed on the phone, which annoyed me as much as anything, and said we should have checked before leaving, and their policy was not to issue refunds in these circumstances! That policy did not seem to be displayed anywhere.
This made me feel awful and I mentioned calling the police and at least my credit card company. I suspect I may have proof on my vehicle dash cam - and she mentioned their CCTV (which they would do well to check).
She was adamant that no such mistake could happen and that their EPOS terminal till was error free (why then have there been other people going back?).
I can swear on a stack of bibles that we did not have those goods!
Eventually after finding it necessary to raise my voice she backed down and issued a refund. This is appreciated but nonetheless it's left a nasty taste in the mouth and it has spoiled our experience. It's most unlikely we will go back and I would not recommend it to anyone. If you do go and buy anything check carefully....
翻译：可爱的花园和漂亮的花园中心，拥有各种健康植物 - 但是 - 检查您的零钱！
我们经常被这个地方的关闭所驱动。这一次，我们在前往敦威治和明斯米尔的途中进行了一次计划外的访问。我们购买了 3 株植物。
回家后我重新检查了我的收据，发现我们还被收取了 4 袋我们没有的杜鹃花堆肥的费用（我们只用了一个小篮子）。这意味着我信用卡上的账单是应该的两倍。我责怪自己没有更仔细地检查屏幕上的金额。非接触式支付特别容易出错。学过的知识。
当我对它们进行排序并与一个叫 Jo 的人交谈时，据说是经理，第二天早上她有点抱歉，但说她不明白这怎么会发生。她提议在我们下次打电话时给我们寄一张代金券或退款。
我们改变了计划，下午打电话到那里。现在情况显然已经改变，她说她将不得不打电话给其他人与我们交谈，他们很担心，因为有人试图欺骗他们。她反悔了在电话中达成的协议，这让我很恼火，她说我们应该在离开前检查一下，他们的政策是在这种情况下不退款！该政策似乎没有在任何地方显示。
这让我感觉很糟糕，我提到要报警，至少要报警我的信用卡公司。我怀疑我的行车记录仪可能有证据——她提到了他们的闭路电视（他们最好检查一下）。
她坚信不会发生这样的错误，而且他们的 EPOS 终端收银机没有错误（那为什么还有其他人回去？）。
我可以凭着一堆圣经发誓，我们没有那些东西！
最终在发现有必要提高我的声音后，她让步并退款了。这是值得赞赏的，但它在口中留下了令人讨厌的味道，并且破坏了我们的体验。我们不太可能回去，我不会向任何人推荐它。如果你真的去买任何东西，请仔细检查......
我们经常被这个地方的关闭所驱动。这一次，我们在前往敦威治和明斯米尔的途中进行了一次计划外的访问。我们购买了 3 株植物。
回家后我重新检查了我的收据，发现我们还被收取了 4 袋我们没有的杜鹃花堆肥的费用（我们只用了一个小篮子）。这意味着我信用卡上的账单是应该的两倍。我责怪自己没有更仔细地检查屏幕上的金额。非接触式支付特别容易出错。学过的知识。
当我对它们进行排序并与一个叫 Jo 的人交谈时，据说是经理，第二天早上她有点抱歉，但说她不明白这怎么会发生。她提议在我们下次打电话时给我们寄一张代金券或退款。
我们改变了计划，下午打电话到那里。现在情况显然已经改变，她说她将不得不打电话给其他人与我们交谈，他们很担心，因为有人试图欺骗他们。她反悔了在电话中达成的协议，这让我很恼火，她说我们应该在离开前检查一下，他们的政策是在这种情况下不退款！该政策似乎没有在任何地方显示。
这让我感觉很糟糕，我提到要报警，至少要报警我的信用卡公司。我怀疑我的行车记录仪可能有证据——她提到了他们的闭路电视（他们最好检查一下）。
她坚信不会发生这样的错误，而且他们的 EPOS 终端收银机没有错误（那为什么还有其他人回去？）。
我可以凭着一堆圣经发誓，我们没有那些东西！
最终在发现有必要提高我的声音后，她让步并退款了。这是值得赞赏的，但它在口中留下了令人讨厌的味道，并且破坏了我们的体验。我们不太可能回去，我不会向任何人推荐它。如果你真的去买任何东西，请仔细检查......
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