点评:Lost count the number of times we have paid full price and things like the high jump or super tramp is not open due to lack of staffing or classes being held. Have complained each time but never hear back or have an offer of partial refund. Web site is also terrible. About 30% of the time it crashes on payment screen or it loops back to booking section. I thought I booked for 3 today with discounted slushie but when I turned up at 11am was told it didn’t work and. Then had to pay extra and wait until 12pm due ti availability. Last year the staff agreed the web site is poor and needs fixing. Also we turn up 10 minutes early and sometimes they only have one on counter upstairs as front k. Closed which means we miss part of session due to the long time it takes to get the wristband from the only one staff member assigned to check in.
翻译:我们已经数不清多少次付了全价,结果像跳高或蹦床之类的项目却因为人手不足或课程安排冲突而无法开放。每次都投诉过,但从未收到回复,也从未得到任何退款。网站也糟糕透顶,大约有30%的概率会在支付页面崩溃,或者循环跳转回预订页面。我以为今天预订了3人项目,还享受了冰沙折扣,结果上午11点到的时候却被告知折扣无效。之后不得不额外付费,并且因为名额已满而等到中午12点。去年工作人员也承认网站很差劲,需要改进。而且,我们明明提前10分钟到达,有时前台却关门了,楼上柜台只有一个工作人员,这意味着我们会因为要从唯一一个负责登记的工作人员那里拿到手环而错过部分项目。