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Disappointing, staff attitude & service disgraceful, owner didn't seem to care unfortunately.
Coal River Farm的点评
点评：After many, many trips to Coal River Farm for breakfasts & lunches (which have all been great) we chose the venue for my daughter's hens day celebration. Staff were not interested in our group of nearly 40 that were in the marquee. The tables were not set at any stage, we lined up to order drinks which never arrived even after taking each order's name, they ran out of bubbles (yes, for a 40-person hens day booked months in advance), they ran out of glasses (strange seeing hardly anyone had a drink yet), then we lined up again to order food, some of which was unavailable and took up to 1 hour & 40 minutes to arrive. Despite asking numerous times 'where is this meal?' the staff would say they'd check but then not return with an answer. Some meals were not as ordered when they arrived. At one stage I even went to the pass to pick up one of our guests Arranchini as no serving staff were doing it. My niece had to hand out cutlery to every one. I had rung the owner Melanie to complain about what was happening, left a message and she didn't return my call, then when she arrived at the venue I sought her out and spoke with her but I may as well have not bothered. She said she would be out to speak with me but that didn't happen. The restaurant was woefully understaffed and the attitude (and hack of hustle) by the 3 waiting staff was a disgrace. I had to go and ask Melanie to have her staff clear the tables as no staff were going near us.
I had hoped that in the few days that have passed since our event on 11 October I may have received an email or call from Melanie Leesong. Unfortunately I haven't, so I am left leaving this review. Such a shame after all our positive experiences. I won't say I'll never return, but as of now, it will be a long time before I would even consider giving them any of my money again.
I had hoped that in the few days that have passed since our event on 11 October I may have received an email or call from Melanie Leesong. Unfortunately I haven't, so I am left leaving this review. Such a shame after all our positive experiences. I won't say I'll never return, but as of now, it will be a long time before I would even consider giving them any of my money again.
翻译：我们多次前往 Coal River Farm 吃早餐和午餐（每次都很棒）之后，我们选择了这里为女儿庆祝母鸡节。工作人员对我们这群在帐篷里的近 40 人的团队不感兴趣。桌子根本没有摆好，我们排队点饮料，即使记下了每个人的名字，饮料也没送来，他们的气泡酒也喝完了（是的，对于一个提前几个月预订的 40 人的母鸡节来说，这还不算晚），他们的杯子也喝完了（奇怪的是几乎没有人喝酒），然后我们再次排队点餐，有些食物已经送达，等了 1 小时 40 分钟才送到。尽管问了无数次“饭菜在哪里？”，工作人员只是说他们会去查看，但之后就再也没有回来。有些饭菜送到时和我们点的不一样。有一次，我甚至去山口接我们的一位客人 Arranchini，因为没有服务员。我的侄女不得不给每个人发餐具。我打电话给老板Melanie抱怨发生的事情，留了言，但她没有回电话。她到了之后，我找到她，跟她聊了聊，但我干脆就不去了。她说她会出来跟我谈谈，但最终并没有。这家餐厅人手严重不足，三个服务员的态度（以及那种敷衍的态度）简直令人发指。我不得不去叫Melanie让她的员工清理桌子，因为没有员工靠近我们。
我原本希望在10月11日活动结束后的几天里，能收到Melanie Leesong的邮件或电话。可惜的是，我没有，所以我只能留下这篇评论。在我们经历了这么多美好的经历之后，真是太遗憾了。我不会说我永远不会再来，但就目前而言，我可能要很久才会考虑再次给他们任何钱了。
我原本希望在10月11日活动结束后的几天里，能收到Melanie Leesong的邮件或电话。可惜的是，我没有，所以我只能留下这篇评论。在我们经历了这么多美好的经历之后，真是太遗憾了。我不会说我永远不会再来，但就目前而言，我可能要很久才会考虑再次给他们任何钱了。
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