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Good tour but there are other options
Voyageurs Outfitters的点评
点评：This is a mixed review because we loved our 2 hour tour around Rainy Lake with Captain Tim. He is great, knowledgeable and loves what he does. We cannot say enough good things about Tim.
But the reason we did the 2 hour tour was because the night before the 6 hour tour to Kettle Falls was cancelled due to expected windy/rough conditions. We understood and were offered the 2 hour tour and were told we would be refunded the difference. Sounded good and the tour was great. But 3 weeks after the tour, I had to inquire about the refund. Though very quickly I received an email stating I was getting a $300 refund. However, the difference between the 6 hour tour and the 2 hour tour was almost $415 for the 3 of us. They are already way more expensive than the national park tours, but they are more private and run on days the park doesn't. So we were good paying more, but we wound up paying $495 for a 2 hour tour instead of $381.86. So, I followed up requesting the full refund amount, but no reply. They make you pay way in advance, don't offer full refunds more than few months out and there's no discount for children. And the crazy thing is we found a 4 hour evening tour to Kettle Falls with another guide service the same day and only paid $375. I'm glad we did the Rainy Lake tour with Tim, but there are other options.
But the reason we did the 2 hour tour was because the night before the 6 hour tour to Kettle Falls was cancelled due to expected windy/rough conditions. We understood and were offered the 2 hour tour and were told we would be refunded the difference. Sounded good and the tour was great. But 3 weeks after the tour, I had to inquire about the refund. Though very quickly I received an email stating I was getting a $300 refund. However, the difference between the 6 hour tour and the 2 hour tour was almost $415 for the 3 of us. They are already way more expensive than the national park tours, but they are more private and run on days the park doesn't. So we were good paying more, but we wound up paying $495 for a 2 hour tour instead of $381.86. So, I followed up requesting the full refund amount, but no reply. They make you pay way in advance, don't offer full refunds more than few months out and there's no discount for children. And the crazy thing is we found a 4 hour evening tour to Kettle Falls with another guide service the same day and only paid $375. I'm glad we did the Rainy Lake tour with Tim, but there are other options.
翻译：这是一份褒贬不一的评价，因为我们很喜欢和蒂姆船长一起进行的 2 小时雷尼湖之旅。他很棒，知识渊博，热爱自己的工作。我们对蒂姆的赞美之词真是说不完。
但我们之所以参加 2 小时之旅，是因为前一天晚上，由于预计有大风/恶劣天气，6 小时的凯特尔瀑布之旅被取消了。我们理解了，他们为我们提供了 2 小时之旅，并告诉我们将退还差价。听起来不错，旅行也很棒。但旅行结束 3 周后，我不得不询问退款事宜。虽然我很快就收到了一封电子邮件，说我将获得 300 美元的退款。然而，6 小时之旅和 2 小时之旅之间的差价对我们三个人来说几乎是 415 美元。它们已经比国家公园之旅贵得多了，但它们更私密，而且是在公园不开放的日子里运行。所以我们愿意多付点钱，但我们最终为 2 小时之旅支付了 495 美元，而不是 381.86 美元。因此，我继续要求全额退款，但没有回复。他们让你提前付款，几个月后才提供全额退款，而且儿童没有折扣。疯狂的是，我们在同一天找到了另一家导游服务的 4 小时夜间 Kettle Falls 之旅，只花了 375 美元。我很高兴我们和 Tim 一起参加了 Rainy Lake 之旅，但还有其他选择。
但我们之所以参加 2 小时之旅，是因为前一天晚上，由于预计有大风/恶劣天气，6 小时的凯特尔瀑布之旅被取消了。我们理解了，他们为我们提供了 2 小时之旅，并告诉我们将退还差价。听起来不错，旅行也很棒。但旅行结束 3 周后，我不得不询问退款事宜。虽然我很快就收到了一封电子邮件，说我将获得 300 美元的退款。然而，6 小时之旅和 2 小时之旅之间的差价对我们三个人来说几乎是 415 美元。它们已经比国家公园之旅贵得多了，但它们更私密，而且是在公园不开放的日子里运行。所以我们愿意多付点钱，但我们最终为 2 小时之旅支付了 495 美元，而不是 381.86 美元。因此，我继续要求全额退款，但没有回复。他们让你提前付款，几个月后才提供全额退款，而且儿童没有折扣。疯狂的是，我们在同一天找到了另一家导游服务的 4 小时夜间 Kettle Falls 之旅，只花了 375 美元。我很高兴我们和 Tim 一起参加了 Rainy Lake 之旅，但还有其他选择。
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