旅行
账户
GanstaCrizzab
We were ripped off
Moda Center的点评
点评：We had tickets to see Larry David that we bought during presale and were very excited about. We booked a hotel, drove up to Portland, and scheduled dinner plans around the show to make a whole extended weekend out of it.
The trouble started immediately when we got to the Moda Center. We scanned our tickets at the entrance and went up to the 300 section where our seats were. We were fine being that far up because our main preference, due to a medical condition my wife has, is for aisle seats and all the aisle seats that were left were up in the 300s. No biggie. Unfortunately, when we got up to the 300 section, we were turned away by a gentleman who said that we shouldn't have come up there and that we should've been stopped at the door and reassigned.
Apparently, the 300 section had been shut down because the show hadn't sold out and they wanted to pack the sections they could. Okay. Whatever. So we had to travel down from the 5th floor to the first floor and go to the makeshift booth they had set up to reassign seats.
When we arrived, we were told the situation, and explained our preference for aisle seats, and the lady at the ticket exchange table assured us the new tickets were for aisle seats and were much better than the ones we had purchased. Alright, great. The lady who exchanged our tickets told us to go upstairs or up a level in the elevator to our new section. No loss at this point—perhaps just a little bit of time.
We got in the elevator and went to the level we were told. However, the signs didn't match up with what we had on our tickets. We asked someone for help. They told us we were on the wrong level. We had to go back down to the main level... where we got our tickets reassigned... where we just had been. Okay... a little frustrating... but an honest mistake. We would preservere.
We went back down and went to the right section. We showed our tickets to the attendant at the entrance to the section. She vaguely pointed towards a set of seats above us. We looked for row H seats 1 and 2, and, remember, we were looking for aisle seats, because that's what we were told we had. So we sat in the seats that were in row H marked 1 and 2 which were aisle seats. We were ready. The show was starting. We were finally ready for this experience we had been looking forward to for so long.
Then... not much later, the situation changed yet again, because a couple came up and said we were in their seats. We got up and compared tickets. They were in row H, seats 1 and 2. We were now very confused. We looked across the aisle to see if we were in the wrong section, but the seats that were on the other side of the aisle were 8 and 9. Had we gotten duplicate tickets somehow? We went back down to the attendant and asked where our seats were if those weren't the ones we were supposed to be in. The girl once again vaguely gestured towards the same area above us. This was as helpful as it was last time. We asked her to show us. Then the issue became clear. Row H seats 1 and 2 were not aisle seats. We sat in the wrong seats because we were looking for aisle seats—but our actual seats were the opposite of aisle seats—we were up against the wall and had to cross over 7 people to get to our seats, and would have to do so every time we got up.
We tried to make it work, but it was really uncomfortable for us, and this is exactly why we got aisle seats in the first place. By now, we had missed the first 20 minutes of the show. We went back to the booth where our tickets were exchanged to see if there was anything we could do. They said all the aisle seats had already been assigned—no doubt while we were busy being misled by every system and metric in this entire operation. With zero compassion, the lady at the counter basically told us to deal with it. At this point, we had missed about 40 minutes of the show. So we walked out, with no experience show for it and hundreds down the drain. We couldn't get refunds, we couldn't get vouchers. No one cared. They had already ripped us off.
The Moda Center is a deafening cascade of incompetence and failure. Every employee is making the worst possible decision at every possible moment, and every operating procedure is designed to maximize confusion and create unnecessary steps. We were never sent emails or texts or a phone call explaining that our seats would be reassigned, we couldn't get anyone to help us, we were fed misinformation, and we had what was by far the worst venue experience of our lives.
Avoid the Moda Center if you can. If there is an artist coming to Portland that you want to see and they book the Moda, it'll behoove you to make the drive up to Seattle instead, or Bend, or anywhere else—just stay away from the Moda, for the love of God.
The trouble started immediately when we got to the Moda Center. We scanned our tickets at the entrance and went up to the 300 section where our seats were. We were fine being that far up because our main preference, due to a medical condition my wife has, is for aisle seats and all the aisle seats that were left were up in the 300s. No biggie. Unfortunately, when we got up to the 300 section, we were turned away by a gentleman who said that we shouldn't have come up there and that we should've been stopped at the door and reassigned.
Apparently, the 300 section had been shut down because the show hadn't sold out and they wanted to pack the sections they could. Okay. Whatever. So we had to travel down from the 5th floor to the first floor and go to the makeshift booth they had set up to reassign seats.
When we arrived, we were told the situation, and explained our preference for aisle seats, and the lady at the ticket exchange table assured us the new tickets were for aisle seats and were much better than the ones we had purchased. Alright, great. The lady who exchanged our tickets told us to go upstairs or up a level in the elevator to our new section. No loss at this point—perhaps just a little bit of time.
We got in the elevator and went to the level we were told. However, the signs didn't match up with what we had on our tickets. We asked someone for help. They told us we were on the wrong level. We had to go back down to the main level... where we got our tickets reassigned... where we just had been. Okay... a little frustrating... but an honest mistake. We would preservere.
We went back down and went to the right section. We showed our tickets to the attendant at the entrance to the section. She vaguely pointed towards a set of seats above us. We looked for row H seats 1 and 2, and, remember, we were looking for aisle seats, because that's what we were told we had. So we sat in the seats that were in row H marked 1 and 2 which were aisle seats. We were ready. The show was starting. We were finally ready for this experience we had been looking forward to for so long.
Then... not much later, the situation changed yet again, because a couple came up and said we were in their seats. We got up and compared tickets. They were in row H, seats 1 and 2. We were now very confused. We looked across the aisle to see if we were in the wrong section, but the seats that were on the other side of the aisle were 8 and 9. Had we gotten duplicate tickets somehow? We went back down to the attendant and asked where our seats were if those weren't the ones we were supposed to be in. The girl once again vaguely gestured towards the same area above us. This was as helpful as it was last time. We asked her to show us. Then the issue became clear. Row H seats 1 and 2 were not aisle seats. We sat in the wrong seats because we were looking for aisle seats—but our actual seats were the opposite of aisle seats—we were up against the wall and had to cross over 7 people to get to our seats, and would have to do so every time we got up.
We tried to make it work, but it was really uncomfortable for us, and this is exactly why we got aisle seats in the first place. By now, we had missed the first 20 minutes of the show. We went back to the booth where our tickets were exchanged to see if there was anything we could do. They said all the aisle seats had already been assigned—no doubt while we were busy being misled by every system and metric in this entire operation. With zero compassion, the lady at the counter basically told us to deal with it. At this point, we had missed about 40 minutes of the show. So we walked out, with no experience show for it and hundreds down the drain. We couldn't get refunds, we couldn't get vouchers. No one cared. They had already ripped us off.
The Moda Center is a deafening cascade of incompetence and failure. Every employee is making the worst possible decision at every possible moment, and every operating procedure is designed to maximize confusion and create unnecessary steps. We were never sent emails or texts or a phone call explaining that our seats would be reassigned, we couldn't get anyone to help us, we were fed misinformation, and we had what was by far the worst venue experience of our lives.
Avoid the Moda Center if you can. If there is an artist coming to Portland that you want to see and they book the Moda, it'll behoove you to make the drive up to Seattle instead, or Bend, or anywhere else—just stay away from the Moda, for the love of God.
翻译：我们有预售时买的拉里·戴维 (Larry David) 的演出票，对此我们非常兴奋。我们订了一家酒店，开车去了波特兰，并安排了演出前后的晚餐计划，以便度过一个延长的周末。
当我们到达 Moda Center 时，麻烦立即开始了。我们在入口处扫描了门票，然后走到了我们的座位所在的 300 区。我们坐在那么远的地方没问题，因为我妻子的身体状况不好，我们主要喜欢靠过道的座位，而剩下的所有靠过道的座位都在 300 区。没什么大不了的。不幸的是，当我们走到 300 区时，一位先生把我们拒之门外，他说我们不应该上去，应该在门口拦住我们，重新分配座位。
显然，300 区已经关闭，因为演出票还没卖完，他们想尽可能多地挤满观众。好吧。随便吧。所以我们不得不从五楼下到一楼，去他们设立的临时座位亭重新分配座位。
当我们到达时，他们告诉我们情况，并解释了我们偏爱过道座位，换票处的女士向我们保证新票是过道座位，比我们购买的要好得多。好吧，太好了。换票的女士告诉我们上楼或乘电梯上一层到我们的新区域。此时没有损失——也许只是一点时间。
我们上了电梯，去了他们告诉我们的楼层。然而，标志和我们票上的内容不符。我们向别人求助。他们告诉我们我们在错误的楼层。我们不得不回到主楼层……在那里我们重新分配了票……我们刚才去过的地方。好吧……有点令人沮丧……但这是一个无意之失。我们会坚持下去。
我们回到楼下，去了正确的区域。我们向入口处的服务员出示了我们的票。她含糊地指着我们上方的一组座位。我们寻找 H 排 1 号和 2 号座位，记住，我们正在寻找过道座位，因为那是我们被告知的座位。所以我们坐在 H 排标有 1 号和 2 号的过道座位上。我们准备好了。演出开始了。我们终于准备好迎接我们期待已久的这次体验了。
然后……不久之后，情况再次发生变化，因为一对夫妇走过来告诉我们我们坐在他们的座位上。我们站起来比较了票。他们在 H 排，1 号和 2 号座位。我们现在非常困惑。我们看着过道对面，看看我们是否在错误的区域，但过道另一边的座位是 8 号和 9 号。我们是不是以某种方式拿到了重复的票？我们回到服务员那里，问服务员我们的座位在哪里，如果这些不是我们应该坐的座位。那个女孩再次含糊地指了指我们上方的同一区域。这次和上次一样有帮助。我们请她带我们去看看。然后问题就清楚了。H 排 1 号和 2 号座位不是过道座位。我们坐错了，因为我们在找过道座位——但我们的实际座位与过道座位相反——我们靠墙坐着，必须跨过 7 个人才能到达我们的座位，每次站起来都必须这样做。
我们试着这样做，但这对我们来说真的很不舒服，这正是我们一开始就坐在过道座位的原因。到现在为止，我们已经错过了演出的前 20 分钟。我们回到换票的摊位，看看我们能做些什么。他们说所有过道座位都已经分配好了——毫无疑问，我们正忙着被整个运营过程中的每个系统和指标误导。柜台的女士毫无同情心，基本上告诉我们要处理这个问题。此时，我们已经错过了大约 40 分钟的演出。所以我们走了出去，没有任何经验，几百美元也打了水漂。我们无法获得退款，无法获得代金券。没有人关心。他们已经骗了我们。
Moda Center 是无能和失败的震耳欲聋的瀑布。每个员工都在每一个可能的时刻做出最糟糕的决定，每个操作程序都是为了最大限度地制造混乱和制造不必要的步骤而设计的。我们从来没有收到过电子邮件、短信或电话，解释我们的座位将被重新分配，我们找不到任何人来帮助我们，我们被误导了，这是我们一生中最糟糕的场馆体验。
如果可以的话，避免去 Moda Center。如果有艺术家要来波特兰，而你想看他表演，而且他们预订了 Moda，那么你最好开车去西雅图、本德或其他任何地方——看在上帝的份上，离 Moda 远点。
当我们到达 Moda Center 时，麻烦立即开始了。我们在入口处扫描了门票，然后走到了我们的座位所在的 300 区。我们坐在那么远的地方没问题，因为我妻子的身体状况不好，我们主要喜欢靠过道的座位，而剩下的所有靠过道的座位都在 300 区。没什么大不了的。不幸的是，当我们走到 300 区时，一位先生把我们拒之门外，他说我们不应该上去，应该在门口拦住我们，重新分配座位。
显然，300 区已经关闭，因为演出票还没卖完，他们想尽可能多地挤满观众。好吧。随便吧。所以我们不得不从五楼下到一楼，去他们设立的临时座位亭重新分配座位。
当我们到达时，他们告诉我们情况，并解释了我们偏爱过道座位，换票处的女士向我们保证新票是过道座位，比我们购买的要好得多。好吧，太好了。换票的女士告诉我们上楼或乘电梯上一层到我们的新区域。此时没有损失——也许只是一点时间。
我们上了电梯，去了他们告诉我们的楼层。然而，标志和我们票上的内容不符。我们向别人求助。他们告诉我们我们在错误的楼层。我们不得不回到主楼层……在那里我们重新分配了票……我们刚才去过的地方。好吧……有点令人沮丧……但这是一个无意之失。我们会坚持下去。
我们回到楼下，去了正确的区域。我们向入口处的服务员出示了我们的票。她含糊地指着我们上方的一组座位。我们寻找 H 排 1 号和 2 号座位，记住，我们正在寻找过道座位，因为那是我们被告知的座位。所以我们坐在 H 排标有 1 号和 2 号的过道座位上。我们准备好了。演出开始了。我们终于准备好迎接我们期待已久的这次体验了。
然后……不久之后，情况再次发生变化，因为一对夫妇走过来告诉我们我们坐在他们的座位上。我们站起来比较了票。他们在 H 排，1 号和 2 号座位。我们现在非常困惑。我们看着过道对面，看看我们是否在错误的区域，但过道另一边的座位是 8 号和 9 号。我们是不是以某种方式拿到了重复的票？我们回到服务员那里，问服务员我们的座位在哪里，如果这些不是我们应该坐的座位。那个女孩再次含糊地指了指我们上方的同一区域。这次和上次一样有帮助。我们请她带我们去看看。然后问题就清楚了。H 排 1 号和 2 号座位不是过道座位。我们坐错了，因为我们在找过道座位——但我们的实际座位与过道座位相反——我们靠墙坐着，必须跨过 7 个人才能到达我们的座位，每次站起来都必须这样做。
我们试着这样做，但这对我们来说真的很不舒服，这正是我们一开始就坐在过道座位的原因。到现在为止，我们已经错过了演出的前 20 分钟。我们回到换票的摊位，看看我们能做些什么。他们说所有过道座位都已经分配好了——毫无疑问，我们正忙着被整个运营过程中的每个系统和指标误导。柜台的女士毫无同情心，基本上告诉我们要处理这个问题。此时，我们已经错过了大约 40 分钟的演出。所以我们走了出去，没有任何经验，几百美元也打了水漂。我们无法获得退款，无法获得代金券。没有人关心。他们已经骗了我们。
Moda Center 是无能和失败的震耳欲聋的瀑布。每个员工都在每一个可能的时刻做出最糟糕的决定，每个操作程序都是为了最大限度地制造混乱和制造不必要的步骤而设计的。我们从来没有收到过电子邮件、短信或电话，解释我们的座位将被重新分配，我们找不到任何人来帮助我们，我们被误导了，这是我们一生中最糟糕的场馆体验。
如果可以的话，避免去 Moda Center。如果有艺术家要来波特兰，而你想看他表演，而且他们预订了 Moda，那么你最好开车去西雅图、本德或其他任何地方——看在上帝的份上，离 Moda 远点。
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