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DANGER - Do not risk your families safety with this organization. There is no concern or conscience for their clients.
Maple Leaf Tours的点评
点评：I have just returned home after 19 hours of driving to pick up my 85 and 83 yr old parents who were abandoned at the cruise pier in New York City, Manhattan by Maple Leaf tours, after participating in a chaperoned cruise vacation south. When my father tested positive 1 1/2 days before the end of the trip, Maple Leaf tours basically stated, “you can’t come home with us on the bus, you are on your own”. My parents (at their age) were extremely confused and scared and did not know what to do. They had paid for a trip where they would be kept safe and be helped in navigating any issues that arose. There were no screening requests for Covid prior to boarding and there are no current guidelines required for air travel, border crossing or anything else regarding Covid-19 protocols, yet the Maple Leaf tour group left two senior citizens abandoned at a wharf in Manhattan, 10 hours away from any family assistance. The owner should be mortified that this is the standard that she has chosen to accept and that while I have left 3 messages to discuss the events in question, I have still yet to receive a return call three days after they left my parents. It was fortunate for my parents that they had my wife and I capable to find our way down to assist them, so I can't even imagine what would happen to seniors who do not have that as an option. There wasn’t any discussion around alternative solutions other than, “they cannot return home on the bus and their bags will be off loaded with them at the pier to find another way”. They paid a chaperone fee, and the owner is obviously putting that in their pocket with no conscience around the impact to senior citizens in these types of situations. This to me is abhorrent behaviour and not indicative of an organization that cares for its clients but is merely there for a profitable return without having a conscience or regard for their clients. We incurred numerous costs to return them back home safe; with time off of work, gas, hotels, food and such. The reality is that it's not about the money spent, as it is about the fact they risked my parent's SAFETY with no concern or follow up. They are just another means to put money in the owner's pocket without any accountability for the safety of their clients. All in all, a pretty horrific experience and one that I will not let be or put to bed sort of speak until some protection for clients is put in place. DO NOT FEEL THAT YOUR FAMILY IS SAFE WHEN WORKING WITH THIS ORGANIZATION. THEY DO NOT CARE ABOUT ANYTHING BUT THE MONEY THEY ARE MAKING UP FRONT.
THIS IS NOT OVER YET AND WE WILL CONTINUE TO COMMUNICATE OUT TO ENSURE WE FIND A WAY TO SAVE THE NEXT FAMILY FOUND IN THIS SITUATION.
THIS IS NOT OVER YET AND WE WILL CONTINUE TO COMMUNICATE OUT TO ENSURE WE FIND A WAY TO SAVE THE NEXT FAMILY FOUND IN THIS SITUATION.
翻译：经过 19 个小时的车程，我刚刚回家接我 85 岁和 83 岁的父母，他们在参加了南下的陪伴游轮度假后，被枫叶旅行社遗弃在纽约市曼哈顿的游轮码头。当我父亲在旅行结束前 1 1/2 天检测呈阳性时，枫叶旅行社基本上表示，“你不能和我们一起坐巴士回家，你只能靠自己”。我的父母（在他们这个年纪）非常困惑和害怕，不知道该怎么办。他们支付了一次旅行的费用，在那里他们可以保证安全，并在解决出现的任何问题时得到帮助。登机前没有提出新冠病毒筛查要求，目前也没有航空旅行、过境或其他有关新冠病毒 (Covid-19) 协议的指南，但枫叶旅游团却将两名老人遗弃在曼哈顿的一个码头，10远离任何家庭援助几个小时。业主应该感到羞愧，因为这是她选择接受的标准，虽然我已经留下了 3 条消息来讨论相关事件，但在他们离开我父母三天后，我仍然没有收到回电。对于我的父母来说，幸运的是，他们有我和我的妻子能够找到帮助他们的方法，所以我什至无法想象那些没有这种选择的老年人会发生什么。除了“他们无法乘坐公交车回家，他们的行李将在码头卸下来寻找其他方式”之外，没有任何关于替代解决方案的讨论。他们支付了监护人费用，而业主显然将其放入自己的口袋，而没有良心地考虑在这种情况下对老年人的影响。对我来说，这是令人憎恶的行为，并不代表一个组织关心客户，而只是为了获得有利可图的回报，没有良心或不尊重客户。为了让他们安全回家，我们付出了巨大的代价；下班时间、煤气、酒店、食物等等。事实是，这与花的钱无关，而是因为他们拿我父母的安全冒险，没有任何担忧或后续行动。它们只是将钱放入业主口袋的另一种手段，而不对客户的安全承担任何责任。总而言之，这是一次非常可怕的经历，在对客户的一些保护措施落实到位之前，我不会让这种经历发生或让其躺在床上。在与该组织合作时，不要认为您的家人是安全的。他们不关心任何事情，只关心他们预先赚到的钱。
这一切还没有结束，我们将继续沟通，以确保我们找到方法来拯救在这种情况下找到的下一个家庭。
这一切还没有结束，我们将继续沟通，以确保我们找到方法来拯救在这种情况下找到的下一个家庭。
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