点评:I have to write this to advise customers to never buy a gift card here. On two separate occasions there have been issues with ownership when using gift cards at Phet Ploy. Whilst the massage service is great there is a severe lack of customer service when it comes to pre-purchased gift card experiences. Even as a loyal customer it seems that unfortunately there is an incentive by ownership to profit rather than to honour long term customers and repeat consumer business. A real shame as the massage service here is great however I will think again about giving my personal business here and rather seek another establishment that may offer a more personal approach to customer service and better experience to longstanding loyal customers. A suggestion would be to update the gifting experience, perhaps include a digital customer receipt via email, something more sophisticated and in alignment with current digital options that allows both the customer and establishment prof of purchase!
翻译:我写这篇文章是为了劝告顾客不要在这里买礼品卡。在 Phet Ploy 使用礼品卡时,曾两次出现所有权问题。虽然按摩服务很棒,但在预购礼品卡体验方面,客户服务严重不足。即使作为一名忠实客户,不幸的是,所有权似乎更倾向于获利,而不是尊重长期客户和回头客。这真是太遗憾了,因为这里的按摩服务很棒,但我会再考虑是否在这里做生意,而是寻找另一家可以提供更个性化的客户服务和为长期忠实客户提供更好体验的机构。建议更新送礼体验,也许包括通过电子邮件发送的数字客户收据,这更复杂,与当前的数字选项保持一致,让客户和机构都能获得购买证明!