点评:An NZ citizen but USA resident left stranded in Whangarei through RaD Car Hire's misleading online booking system, (not to mention their substandard interpersonal customer services), I, serendipitously (it seemed), landed at the front desk of this Information Office and immediately began to unleash my torrent of woes to the hapless person behind the counter. To my absolute delight, this person was not only hugely empathetic but also did not waste a minute before springing into action to provide me with the best possible solution to my problem, which was to find an immediately available rental vehicle for 2 days over a high-demand period during the Waitangi Day celebrations. It did not take long before the much-appreciated successful result was delivered. The lovely, professional, and highly competent team leader, Reana Te Hei, is indeed a shining testament to her amazing manager, trainer, and mentor-now deceased, Cheryl Lee. It is sometimes weird how a hugely inconvenient and troubling situation can turn into an unexpected blessing either in a twist of fate or purely through some form of synchronicity at its very best. Thank you Reana for being the wonderful person you are! Ngaa mihi nui ki a koe, arohatinonui from a very grateful visitor!
翻译:一名新西兰公民,但美国居民,通过 RaD Car Hire 误导性的在线预订系统滞留在旺阿雷(更不用说他们不合格的人际客户服务),我偶然(看起来)来到了这个信息办公室的前台,并立即开始向柜台后面那个倒霉的人倾诉我的悲痛。令我非常高兴的是,这个人不仅非常善解人意,而且毫不犹豫地立即采取行动,为我的问题提供了最佳的解决方案,即找到一辆立即可用的租赁车辆,为期 2 天,价格比高-怀唐伊日庆祝活动期间的需求期。没过多久,就取得了备受赞赏的成功成果。可爱、专业、能力强的团队领导 Reana Te Hei 确实是她出色的经理、培训师和导师(现已去世)Cheryl Lee 的光辉证明。有时很奇怪的是,一个非常不方便和令人不安的情况如何会变成一个意想不到的祝福,要么是命运的扭曲,要么纯粹是通过某种形式的同步性。谢谢瑞安娜,你是一个很棒的人! Ngaa mihi nui ki a koe, arohatinonui 来自一位非常感激的访客!