旅行
账户
Tripadvisor用户
The Bait...the Switch...The FAIL!!
Kalahari Waterparks的点评
点评：So we thought we'd return to Kalahari Poconos for another visit. We drove out to the Poconos for a 4 hour trek from the DC area. Family fun on the horizon....at least thats what we thought
THE BAIT:
Upon arrival we waited in line and our attendant Wilson indicated that for $300 more we could upgrade our room to the 3 bedroom penthouse. So he charge my credit card $300 for the room and another $500 for the penthouse security deposit...(still less than the $1000 I paid for thr the big 5 last time)
THE SWITCH:
So Wilson gives me my keys/wristbands and then says...hold on I need those back. He then says I assigned you thr wrong room.
THE FAIL:
Well Turns out Ole Wilson assigned and sold us a room that wasn't available. He then goes and gets Madison the manager...and she says..."sorry the room isn't available bit youb should recieve a refund in about 2 to 3 days." So I'm out of $800 before I even get in my room. I asked her is that all she could do..she replies with "Yes I will speak with Wilson afterwards " End of conversation.
Please Kalahari management, help me to understand how you put a hold on $800 for a family's vacation and can be so insensitive. There was never an apology...just "THE room isn't avaialble" They then gave me my new wristbands and didn't even tell me where the room was located. Maybe a wave..or a get tbr he'll outta here would've been more suitable..I digress
Next time I'm traveling here, I won't pass the Perryville exit in Maryland for the new Great Wolf lodge...because surely ANYTHING would have been better than this....Happy Memorial Day..I'm sure if your reading this it has to be better than ours so far!
THE BAIT:
Upon arrival we waited in line and our attendant Wilson indicated that for $300 more we could upgrade our room to the 3 bedroom penthouse. So he charge my credit card $300 for the room and another $500 for the penthouse security deposit...(still less than the $1000 I paid for thr the big 5 last time)
THE SWITCH:
So Wilson gives me my keys/wristbands and then says...hold on I need those back. He then says I assigned you thr wrong room.
THE FAIL:
Well Turns out Ole Wilson assigned and sold us a room that wasn't available. He then goes and gets Madison the manager...and she says..."sorry the room isn't available bit youb should recieve a refund in about 2 to 3 days." So I'm out of $800 before I even get in my room. I asked her is that all she could do..she replies with "Yes I will speak with Wilson afterwards " End of conversation.
Please Kalahari management, help me to understand how you put a hold on $800 for a family's vacation and can be so insensitive. There was never an apology...just "THE room isn't avaialble" They then gave me my new wristbands and didn't even tell me where the room was located. Maybe a wave..or a get tbr he'll outta here would've been more suitable..I digress
Next time I'm traveling here, I won't pass the Perryville exit in Maryland for the new Great Wolf lodge...because surely ANYTHING would have been better than this....Happy Memorial Day..I'm sure if your reading this it has to be better than ours so far!
翻译：所以我们想再去卡拉哈里波科诺斯山游玩一次。我们从华盛顿特区出发，驱车前往波科诺斯山，行程 4 小时。家庭乐趣就在眼前……至少我们是这样想的
诱饵：
抵达后，我们排队等候，我们的服务员 Wilson 表示，只要再多付 300 美元，我们就可以升级到 3 卧室顶层公寓。于是他从我的信用卡上扣除了 300 美元的房费和 500 美元的顶层公寓押金……（仍然低于我上次支付的 1000 美元）
调换：
于是 Wilson 给了我钥匙/腕带，然后说……等一下，我需要它们。然后他说我给你分配了错误的房间。
失败：
结果 Ole Wilson 分配并卖给我们的房间已经没有空房了。然后他去找经理麦迪逊……她说……“抱歉，房间不可用，但您应该在 2 到 3 天内收到退款。”所以我还没进房间就已经花光了 800 美元。我问她这是不是她能做的……她回答说“是的，我会在之后和威尔逊谈谈”对话结束。
请卡拉哈里管理层帮我理解一下，你们怎么会扣留 800 美元用于家庭度假，而且如此不敏感。从来没有道歉……只是说“房间不可用”然后他们给了我新的腕带，甚至没有告诉我房间在哪里。也许挥手……或者让他离开这里会更合适……我离题了
下次我来这里旅行时，我不会经过马里兰州佩里维尔出口去新大狼屋……因为肯定任何东西都会比这更好……阵亡将士纪念日快乐……我敢肯定，如果你读到这篇文章，它一定比我们迄今为止的更好！
诱饵：
抵达后，我们排队等候，我们的服务员 Wilson 表示，只要再多付 300 美元，我们就可以升级到 3 卧室顶层公寓。于是他从我的信用卡上扣除了 300 美元的房费和 500 美元的顶层公寓押金……（仍然低于我上次支付的 1000 美元）
调换：
于是 Wilson 给了我钥匙/腕带，然后说……等一下，我需要它们。然后他说我给你分配了错误的房间。
失败：
结果 Ole Wilson 分配并卖给我们的房间已经没有空房了。然后他去找经理麦迪逊……她说……“抱歉，房间不可用，但您应该在 2 到 3 天内收到退款。”所以我还没进房间就已经花光了 800 美元。我问她这是不是她能做的……她回答说“是的，我会在之后和威尔逊谈谈”对话结束。
请卡拉哈里管理层帮我理解一下，你们怎么会扣留 800 美元用于家庭度假，而且如此不敏感。从来没有道歉……只是说“房间不可用”然后他们给了我新的腕带，甚至没有告诉我房间在哪里。也许挥手……或者让他离开这里会更合适……我离题了
下次我来这里旅行时，我不会经过马里兰州佩里维尔出口去新大狼屋……因为肯定任何东西都会比这更好……阵亡将士纪念日快乐……我敢肯定，如果你读到这篇文章，它一定比我们迄今为止的更好！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
