旅行
账户
kevin h
Absolutely Poor Customer Service
Topgolf的点评
点评：I visited Germantown TopGolf on Saturday April 20, 2024 at 9:30 PM. Myself and my date for only the 3rd time had a bay reserved for 9-11. The bay is reserved for $40 which was taken from my account within TopGolf. The bay was ready at 8:50 but unfortunately we were still at dinner. The ride was only going to take 15 minutes so no real rush. We arrived at 9:30 and checked in with the front desk and was advised to head to bay 321. Once arriving I went to put in my credentials but was alerted as a failed. After several attempts I retrieved a waitress who said I was 15 minutes late and had to go to the front desk. I advised her that is where I came from and they did something in the computer. She then copped an attitude and said she can’t do anything. Five minutes pass and she comes back and does something and now it works.
Now her attitude changes back to being a waitress and is nice and wants to know if we need anything. I ordered a beer and my date only water. Now it’s closing time and the attitude is back as worse and says I need to close tab and leave. It was only 10:50 and they close at 11:00?????? Well I get my bill and it’s $129.90 and I asked this for a beer and water? Well here comes the attitude again and she said “no” it’s that plus the time to play. I advised all previous times at other locations it was taken from my TopGolf app/account. Her response was deal with it at corporate.
Now this is where it gets worse. You can’t call only write. Well, that immediately tells me this isn’t going to go well. I wrote pretty much the same thing as I did here on Sunday morning at 4:40 AM. Received an email back at 5:41 PM stating someone would respond in 24 hours. I’ve responded at 48 and 96 hours without a response back. I believe the tactic like this is to hope you just go away. Well as you can see by this I’m not going away LOL.
Kevin
Now her attitude changes back to being a waitress and is nice and wants to know if we need anything. I ordered a beer and my date only water. Now it’s closing time and the attitude is back as worse and says I need to close tab and leave. It was only 10:50 and they close at 11:00?????? Well I get my bill and it’s $129.90 and I asked this for a beer and water? Well here comes the attitude again and she said “no” it’s that plus the time to play. I advised all previous times at other locations it was taken from my TopGolf app/account. Her response was deal with it at corporate.
Now this is where it gets worse. You can’t call only write. Well, that immediately tells me this isn’t going to go well. I wrote pretty much the same thing as I did here on Sunday morning at 4:40 AM. Received an email back at 5:41 PM stating someone would respond in 24 hours. I’ve responded at 48 and 96 hours without a response back. I believe the tactic like this is to hope you just go away. Well as you can see by this I’m not going away LOL.
Kevin
翻译：我于 2024 年 4 月 20 日星期六晚上 9:30 参观了 Germantown TopGolf。我和我的约会对象第三次预订了 9-11 的停车位。预留的停车位价格为 40 美元，这笔钱是从我在 TopGolf 的账户中扣除的。停车位在 8:50 准备好了，但不幸的是我们还在吃晚饭。乘车只需要 15 分钟，所以并不着急。我们于 9:30 到达并在前台登记，并被建议前往 321 号停车位。到达后，我去输入我的凭证，但被提醒失败。经过几次尝试，我找来了一位女服务员，她说我迟到了 15 分钟，必须去前台。我告诉她我来自那里，他们在电脑上做了一些事情。然后她摆出一副态度，说她什么也做不了。五分钟过去了，她回来做了一些事情，现在成功了。
现在她的态度又变回了女服务员的样子，很友好，想知道我们是否需要什么。我点了一杯啤酒，而我的约会对象只点了水。现在到了打烊时间，她的态度更糟糕了，还说我需要结账离开。当时才 10:50，他们 11:00 就关门了？？？？？我拿到账单，是 129.90 美元，我点了一杯啤酒和水？她又这样说了，说“不”，是这个价格加上打球的时间。我告诉过她，之前在其他地点，这笔钱是从我的 TopGolf 应用程序/帐户中扣除的。她的回复是去公司处理。
现在情况变得更糟了。你不能打电话，只能写信。好吧，这立刻告诉我事情不会顺利。我写了和周日早上 4:40 在这里写的差不多的东西。下午 5:41 收到一封电子邮件，说有人会在 24 小时内回复。我分别在 48 和 96 小时内回复了，但没有得到回复。我相信这种策略就是希望你离开。嗯，正如你所见，我不会离开的，哈哈。
凯文
现在她的态度又变回了女服务员的样子，很友好，想知道我们是否需要什么。我点了一杯啤酒，而我的约会对象只点了水。现在到了打烊时间，她的态度更糟糕了，还说我需要结账离开。当时才 10:50，他们 11:00 就关门了？？？？？我拿到账单，是 129.90 美元，我点了一杯啤酒和水？她又这样说了，说“不”，是这个价格加上打球的时间。我告诉过她，之前在其他地点，这笔钱是从我的 TopGolf 应用程序/帐户中扣除的。她的回复是去公司处理。
现在情况变得更糟了。你不能打电话，只能写信。好吧，这立刻告诉我事情不会顺利。我写了和周日早上 4:40 在这里写的差不多的东西。下午 5:41 收到一封电子邮件，说有人会在 24 小时内回复。我分别在 48 和 96 小时内回复了，但没有得到回复。我相信这种策略就是希望你离开。嗯，正如你所见，我不会离开的，哈哈。
凯文
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