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Kaitlyn S
3 year old broken shin
Ninja Kidz Action Park Edinburgh的点评
点评：I visited ninja kids Edinburgh on Friday 31/10/26 as part of a party invitation, upon arrival thought this was brilliant something for everything age kids all having a ball on the trampolines, one member of the team came to speak to us about 1 person per trampoline which I found great that they took safety seriously or so I thought. Started getting extremely busy with Older teens 14/15 about 4pm at this point there was 3 members of the team standing at the back of the trampoline having a laugh and giggle not paying attention.
All the kids gathered and went for some party food in the party room, and the last 10/15 minute they all went to play again, my little boy was happy bouncing on a trampoline when a boy about 14/15 deliberately ran over and doubled bounced him causing him to scream in pain, not a single member of the team came to his aid it was other parents, he was brought to me in the party room (my mum was supervising him on the trampolines before the Karen’s start) screaming in pain and not putting any weight on his right leg, a young girl came in and took my details and asked my mum to point the boy out and what trampoline which my mum did then this is where I got really disappointed with how it was all handed, nobody went to speak to the boy that hurt my 3 year old, or his parents (if they was there) it was basically slid under the carpet and let go. I left ninja kids and went straight to the sick kids which results in a broken shin and a full cast for 2-3 weeks, a young girl called me today to check in, told her the outcome she then asked if he had a membership and when told no he was there for a party that was end of conversation, found the whole thing was handled so wrong and I know ALOT of people that will be cancelling memberships due to this.
I do think it would be a good idea for extra training regarding the older kids and younger kids and just how easy accidents can happen. Least when it was ryze there was a younger kids section, maybe limit the amount of kids at a time too as it was extremely busy and not many team members looking out.
All the kids gathered and went for some party food in the party room, and the last 10/15 minute they all went to play again, my little boy was happy bouncing on a trampoline when a boy about 14/15 deliberately ran over and doubled bounced him causing him to scream in pain, not a single member of the team came to his aid it was other parents, he was brought to me in the party room (my mum was supervising him on the trampolines before the Karen’s start) screaming in pain and not putting any weight on his right leg, a young girl came in and took my details and asked my mum to point the boy out and what trampoline which my mum did then this is where I got really disappointed with how it was all handed, nobody went to speak to the boy that hurt my 3 year old, or his parents (if they was there) it was basically slid under the carpet and let go. I left ninja kids and went straight to the sick kids which results in a broken shin and a full cast for 2-3 weeks, a young girl called me today to check in, told her the outcome she then asked if he had a membership and when told no he was there for a party that was end of conversation, found the whole thing was handled so wrong and I know ALOT of people that will be cancelling memberships due to this.
I do think it would be a good idea for extra training regarding the older kids and younger kids and just how easy accidents can happen. Least when it was ryze there was a younger kids section, maybe limit the amount of kids at a time too as it was extremely busy and not many team members looking out.
翻译：10月31日星期五，我应邀参加聚会，前往爱丁堡的Ninja Kids。一到那里就觉得这里太棒了——各种年龄段的孩子们都在蹦床上玩得不亦乐乎。后来，工作人员过来告知我们：每个蹦床上只能有一人使用。我觉得他们如此重视安全问题真是太好了，至少我当时是这么认为的。下午4点左右，14、15岁的大龄青少年们开始大量涌入，场面变得极其热闹。此时，有三名工作人员站在蹦床后方谈笑风生，完全没留意周围的情况。
所有孩子都聚集起来，去派对室享用食物；在派对结束前的10到15分钟，他们又都跑去玩耍了。我的小儿子正开心地在蹦床上跳跃，这时一个14、15岁左右的男孩故意跑过来，使出 double bounce 的技巧弹到了他身上，导致我的儿子疼得尖叫起来。团队里没有一个成员去帮助他，反而是其他家长帮了忙。那个男孩被带到了派对室里找我（在那位“Karen”出现之前，我妈妈一直在看着他在蹦床上玩）。他疼得直叫，右脚根本无法受力。这时，一个年轻女孩走了进来，记下了我的联系方式，还让我妈妈指出那个男孩以及他当时在哪个蹦床上玩耍，我妈妈照做了。但正是从这时起，我对整个处理过程感到极其失望——居然没有一个人去和那个弄伤我3岁儿子的男孩说话。要么就是他的父母（如果他们在场的话），事情基本上都被敷衍了事、不了了之。我离开了“忍者儿童”班，直接去了“病童班”，结果导致小腿骨折，打了2到3周的石膏。今天有个小女孩给我打电话来问候，我告诉她事情的结果后，她便问他有没有会员资格；当我回答说他只是来参加派对的、没有会员资格时，通话就此结束了。我觉得整个事情处理得极其糟糕，我知道有很多人会因为这件事而取消会员资格。我确实认为，针对年龄较大的孩子和年龄较小的孩子开展额外培训，让他们了解意外事故有多容易发生，这是个不错的主意。至少在Ryze时期，那里设有专门供年幼孩子使用的区域；或许还应该限制同一时间进入的儿童数量，因为当时人非常多，而负责照看的工作人员却很少。
所有孩子都聚集起来，去派对室享用食物；在派对结束前的10到15分钟，他们又都跑去玩耍了。我的小儿子正开心地在蹦床上跳跃，这时一个14、15岁左右的男孩故意跑过来，使出 double bounce 的技巧弹到了他身上，导致我的儿子疼得尖叫起来。团队里没有一个成员去帮助他，反而是其他家长帮了忙。那个男孩被带到了派对室里找我（在那位“Karen”出现之前，我妈妈一直在看着他在蹦床上玩）。他疼得直叫，右脚根本无法受力。这时，一个年轻女孩走了进来，记下了我的联系方式，还让我妈妈指出那个男孩以及他当时在哪个蹦床上玩耍，我妈妈照做了。但正是从这时起，我对整个处理过程感到极其失望——居然没有一个人去和那个弄伤我3岁儿子的男孩说话。要么就是他的父母（如果他们在场的话），事情基本上都被敷衍了事、不了了之。我离开了“忍者儿童”班，直接去了“病童班”，结果导致小腿骨折，打了2到3周的石膏。今天有个小女孩给我打电话来问候，我告诉她事情的结果后，她便问他有没有会员资格；当我回答说他只是来参加派对的、没有会员资格时，通话就此结束了。我觉得整个事情处理得极其糟糕，我知道有很多人会因为这件事而取消会员资格。我确实认为，针对年龄较大的孩子和年龄较小的孩子开展额外培训，让他们了解意外事故有多容易发生，这是个不错的主意。至少在Ryze时期，那里设有专门供年幼孩子使用的区域；或许还应该限制同一时间进入的儿童数量，因为当时人非常多，而负责照看的工作人员却很少。
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