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Peter S
"THE BIG SHOOT YOURSELF IN THE FOOT"
The Big Shoot – Clay Shooting的点评
点评：This is my experience of the assistance I received today from a person who he called Michael.
Yesterday I went on line to redeem a voucher i received from a relative for my birthday. I filled in the online form with my name, e mail, phone number and other details which i sent off. I would have expected a confirmation booking but received none. I then phoned the assistance "Helpline" just to confirm they had my details, the assistance was closed.
After 9am today I telephoned for assistance and a Michael answered. This person is in the wrong job. I explained the history of my problem and was informed I could only redeem my voucher online, I again explained I had done so the previous night and this is why I was phoning for assistance. This person didn't listen to my problem, talked over me, was completely unhelpful, treated me like I was stupid, misinformed me, withheld information and had me raging at the way I was being treated by him and his company. If any of his supervisors have any interests in this company then they can easily listen to the recording that was to be taken for training purposes.
My grievance is not with the venues who hold these sports but with the company who take their cut and do less than nothing for a cut of the price.
My daughter paid £70 to THE BIG SHOOT for a voucher, if she had booked direct it would have cost her £58. It may be only £12 of a difference but when you are treated the way this company treats its customers I am sure you would have a better experience booking direct
Yesterday I went on line to redeem a voucher i received from a relative for my birthday. I filled in the online form with my name, e mail, phone number and other details which i sent off. I would have expected a confirmation booking but received none. I then phoned the assistance "Helpline" just to confirm they had my details, the assistance was closed.
After 9am today I telephoned for assistance and a Michael answered. This person is in the wrong job. I explained the history of my problem and was informed I could only redeem my voucher online, I again explained I had done so the previous night and this is why I was phoning for assistance. This person didn't listen to my problem, talked over me, was completely unhelpful, treated me like I was stupid, misinformed me, withheld information and had me raging at the way I was being treated by him and his company. If any of his supervisors have any interests in this company then they can easily listen to the recording that was to be taken for training purposes.
My grievance is not with the venues who hold these sports but with the company who take their cut and do less than nothing for a cut of the price.
My daughter paid £70 to THE BIG SHOOT for a voucher, if she had booked direct it would have cost her £58. It may be only £12 of a difference but when you are treated the way this company treats its customers I am sure you would have a better experience booking direct
翻译：这是我今天从一位名叫迈克尔的人那里得到的帮助的经历。
昨天，我上网兑换亲戚送给我的生日优惠券。我填写了在线表格，包括我的姓名、邮箱、电话号码和其他信息，并提交了出去。我本以为会收到确认预订，但却没有收到。之后，我打电话给“帮助热线”，只是想确认他们是否拥有我的详细信息，但服务已经关闭。
今天上午9点多，我打电话寻求帮助，接电话的是一位迈克尔。这个人的工作不对。我解释了我的问题，被告知只能在线兑换优惠券，我再次解释说我前一天晚上已经兑换过了，所以才打电话寻求帮助。这个人根本不听我的问题，总是插嘴，完全不提供帮助，把我当傻子一样对待，误导我，隐瞒信息，让我对他和他的公司对待我的方式感到愤怒。如果他的上司对这家公司有任何兴趣，那么他们很容易就能听到原本用于培训目的的录音。
我抱怨的不是举办这些体育赛事的场馆，而是这家公司，他们从中抽成，却只为了压低价格而无所作为。
我女儿花了70英镑在THE BIG SHOOT买了一张代金券，如果她直接预订的话，就得花58英镑。虽然差价只有12英镑，但考虑到这家公司对待客户的态度，我相信直接预订会有更好的体验。
昨天，我上网兑换亲戚送给我的生日优惠券。我填写了在线表格，包括我的姓名、邮箱、电话号码和其他信息，并提交了出去。我本以为会收到确认预订，但却没有收到。之后，我打电话给“帮助热线”，只是想确认他们是否拥有我的详细信息，但服务已经关闭。
今天上午9点多，我打电话寻求帮助，接电话的是一位迈克尔。这个人的工作不对。我解释了我的问题，被告知只能在线兑换优惠券，我再次解释说我前一天晚上已经兑换过了，所以才打电话寻求帮助。这个人根本不听我的问题，总是插嘴，完全不提供帮助，把我当傻子一样对待，误导我，隐瞒信息，让我对他和他的公司对待我的方式感到愤怒。如果他的上司对这家公司有任何兴趣，那么他们很容易就能听到原本用于培训目的的录音。
我抱怨的不是举办这些体育赛事的场馆，而是这家公司，他们从中抽成，却只为了压低价格而无所作为。
我女儿花了70英镑在THE BIG SHOOT买了一张代金券，如果她直接预订的话，就得花58英镑。虽然差价只有12英镑，但考虑到这家公司对待客户的态度，我相信直接预订会有更好的体验。
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