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Gold's Gym at the Mall
Plaza West Covina的点评
点评：This is going to be a bit of a story, so bear with me. I was with a different gym but was looking for options for when my membership there ran out. My sister and I were able to do a day pass here at Gold's Gym and it seemed like a great place. The facility is clean, there's a lot of equipment, there are more amenities... Seemed really nice.
I spoke to Johel (sp?) and he was understanding that we wouldn’t be signing up that day, and he seemed pretty chill. So, fast forward to the end of our memberships at our previous gym. I'm super excited to go to Gold's and get signed up. We had looked at signing up online but were convinced to come in and sign up. We were told that the gym fee could be moved 90 days out to match what it said online. And we sign up on January 31st. On February 1st, we call in to double-check on some things and get told it can't. Cannot speak with Johel. Get a major run-around while we’re trying to get all our ducks in a row.
We come in and deal with Chris Pasos. He's very dismissive of the concerns that we have and brushes off the questions my sister asks. She was becoming very anxious because of his attitude and he just laughed it off! That's a nonstarter - especially for me. We decide to use the 5-day policy to cancel the membership. I have no desire to be a part of a gym where people disregard our concerns and laugh off anxiety.
I would've given this gym a one-star review, except for the fact that during this in gym experience, Matt Laterza (who is normally a personal trainer) heard our concerns and came over to diffuse the situation. He didn’t have to come over, he could have very easily gone about his business. He heard our worries and did the best he could to put them to rest. He printed out copies of the things we asked about, including confirmations and ticket request numbers so that we would have proof that things were canceled out as they were supposed to be, with time stamps just in case the system on the other end took longer than it was supposed to.
So, Matt Laterza, you get 5 stars. Chris Pasos, you get negative stars for how you treated my sister. The sad thing is, had Matt been the one to deal with us first when we came in, even without the yearly fee being able to be moved, we might have stayed. His attitude was great, he was patient and understanding. That’s the kind of customer service people want to have. Not a cavalier, dismissive attitude. People want to feel heard even when you can’t do what they ask.
Also, be warned, that there's a lot of charismatic, fast, double-talking when you are about to signup and you get steamrolled to get you in the door. So bear that in mind.
I spoke to Johel (sp?) and he was understanding that we wouldn’t be signing up that day, and he seemed pretty chill. So, fast forward to the end of our memberships at our previous gym. I'm super excited to go to Gold's and get signed up. We had looked at signing up online but were convinced to come in and sign up. We were told that the gym fee could be moved 90 days out to match what it said online. And we sign up on January 31st. On February 1st, we call in to double-check on some things and get told it can't. Cannot speak with Johel. Get a major run-around while we’re trying to get all our ducks in a row.
We come in and deal with Chris Pasos. He's very dismissive of the concerns that we have and brushes off the questions my sister asks. She was becoming very anxious because of his attitude and he just laughed it off! That's a nonstarter - especially for me. We decide to use the 5-day policy to cancel the membership. I have no desire to be a part of a gym where people disregard our concerns and laugh off anxiety.
I would've given this gym a one-star review, except for the fact that during this in gym experience, Matt Laterza (who is normally a personal trainer) heard our concerns and came over to diffuse the situation. He didn’t have to come over, he could have very easily gone about his business. He heard our worries and did the best he could to put them to rest. He printed out copies of the things we asked about, including confirmations and ticket request numbers so that we would have proof that things were canceled out as they were supposed to be, with time stamps just in case the system on the other end took longer than it was supposed to.
So, Matt Laterza, you get 5 stars. Chris Pasos, you get negative stars for how you treated my sister. The sad thing is, had Matt been the one to deal with us first when we came in, even without the yearly fee being able to be moved, we might have stayed. His attitude was great, he was patient and understanding. That’s the kind of customer service people want to have. Not a cavalier, dismissive attitude. People want to feel heard even when you can’t do what they ask.
Also, be warned, that there's a lot of charismatic, fast, double-talking when you are about to signup and you get steamrolled to get you in the door. So bear that in mind.
翻译：这将是一个故事，所以请耐心等待。我在另一家健身房工作，但正在寻找当我的会员资格用完时的选择。我姐姐和我能够在 Gold's Gym 度过一天，这似乎是一个很棒的地方。设施很干净，有很多设备，有更多便利设施......看起来真的很不错。
我和 Johel (sp?) 谈过，他知道我们那天不会签约，而且他看起来很冷静。所以，快进到我们以前的健身房的会员资格结束。我非常兴奋能去 Gold's 并注册。我们曾考虑过在线注册，但被说服进来注册。我们被告知健身房费用可以提前 90 天，以与网上所说的相符。我们在 1 月 31 日注册。 2 月 1 日，我们打电话来仔细检查一些事情，但被告知不能。无法与 Johel 交谈。在我们试图让所有的鸭子排成一排时，进行一次大的转身。
我们进来与克里斯帕索斯打交道。他对我们的担忧非常不屑一顾，也对我姐姐提出的问题不屑一顾。她因为他的态度变得很着急，他只是一笑置之！那是不可能的——尤其是对我来说。我们决定使用 5 天政策取消会员资格。我不想成为人们无视我们的担忧并一笑置之的健身房的一员。
我会给这家健身房一个星级评价，除了在健身房体验期间，Matt Laterza（通常是私人教练）听到了我们的担忧并过来解决了这个问题。他不必过来，他可以很轻松地去做他的事情。他听到了我们的担忧，并尽他所能让他们安息。他打印了我们询问的事情的副本，包括确认和票务请求编号，这样我们就可以证明事情被取消了，因为它们应该是，带有时间戳，以防另一端的系统花费的时间超过它应该。
所以，Matt Laterza，你得到 5 颗星。克里斯·帕索斯，你对待我妹妹的方式得到了负面评价。可悲的是，如果马特是我们进来时第一个对付我们的人，即使年费无法转移，我们也可能会留下来。他的态度很好，很有耐心，也很理解。这就是人们想要的那种客户服务。不是傲慢、不屑一顾的态度。即使您不能按照他们的要求去做，人们也希望听到他们的声音。
另外，请注意，当您要注册时，会有很多魅力四射的、快速的、含糊其词的人，您会被压得喘不过气来让您进门。所以请记住这一点。
我和 Johel (sp?) 谈过，他知道我们那天不会签约，而且他看起来很冷静。所以，快进到我们以前的健身房的会员资格结束。我非常兴奋能去 Gold's 并注册。我们曾考虑过在线注册，但被说服进来注册。我们被告知健身房费用可以提前 90 天，以与网上所说的相符。我们在 1 月 31 日注册。 2 月 1 日，我们打电话来仔细检查一些事情，但被告知不能。无法与 Johel 交谈。在我们试图让所有的鸭子排成一排时，进行一次大的转身。
我们进来与克里斯帕索斯打交道。他对我们的担忧非常不屑一顾，也对我姐姐提出的问题不屑一顾。她因为他的态度变得很着急，他只是一笑置之！那是不可能的——尤其是对我来说。我们决定使用 5 天政策取消会员资格。我不想成为人们无视我们的担忧并一笑置之的健身房的一员。
我会给这家健身房一个星级评价，除了在健身房体验期间，Matt Laterza（通常是私人教练）听到了我们的担忧并过来解决了这个问题。他不必过来，他可以很轻松地去做他的事情。他听到了我们的担忧，并尽他所能让他们安息。他打印了我们询问的事情的副本，包括确认和票务请求编号，这样我们就可以证明事情被取消了，因为它们应该是，带有时间戳，以防另一端的系统花费的时间超过它应该。
所以，Matt Laterza，你得到 5 颗星。克里斯·帕索斯，你对待我妹妹的方式得到了负面评价。可悲的是，如果马特是我们进来时第一个对付我们的人，即使年费无法转移，我们也可能会留下来。他的态度很好，很有耐心，也很理解。这就是人们想要的那种客户服务。不是傲慢、不屑一顾的态度。即使您不能按照他们的要求去做，人们也希望听到他们的声音。
另外，请注意，当您要注册时，会有很多魅力四射的、快速的、含糊其词的人，您会被压得喘不过气来让您进门。所以请记住这一点。
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