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When Customer Service ruined the experience.
High West Distillery的点评
点评：My wife and I were on a Saturday morning for brunch (it was her birthday, and she wanted something different). To start, the hostess was very rude and totally unfriendly. We have a reservation, and she does not find it. We waited, and when she decided that giving us a table was not what I liked, It was inside, but in a separate place. When I asked for a different table, she told me that the table that I asked for was for 4, and we are only 2. Just to be clear, the restaurant was empty at this time and was never full when we left. I accepted, but immediately she gave the table to a couple. I was ready to say something, but my wife stopped me. She did the same with the second and third tables, and I started to notice that she was very unfriendly with a particular group of people because another couple asked for the same thing, and she said the same thing and put them in the same separate place as us.
It looks like they do not like Asians or other less-white races like myself. I really recommend to the management that they give her customer service training ASAP. On the food, it was so-and-so or a $160 brunch.
It looks like they do not like Asians or other less-white races like myself. I really recommend to the management that they give her customer service training ASAP. On the food, it was so-and-so or a $160 brunch.
翻译：我和妻子在周六早上共进早午餐（那天是她的生日，她想要点不一样的东西）。一开始，女主人非常粗鲁，完全不友好。我们预订了座位，但她找不到。我们等了一会儿，当她决定给我们一张桌子不是我喜欢的时，她决定给我们一张里面的桌子，而是一个单独的地方。当我要求换一张桌子时，她告诉我我要的桌子是 4 人座，而我们只有 2 人。需要说明的是，餐厅当时是空的，我们离开时从来没有坐满过。我接受了，但她马上把桌子给了一对夫妇。我正准备说点什么，但我的妻子阻止了我。她对第二张和第三张桌子也做了同样的事情，我开始注意到她对一群人非常不友好，因为另一对夫妇也要求同样的事情，她说了同样的话，并把他们和我们安排在了同一个单独的地方。
看起来他们不喜欢亚洲人或其他像我这样的非白人种族。我真的建议管理层尽快对她进行客户服务培训。至于食物，要么是某某菜，要么是 160 美元的早午餐。
看起来他们不喜欢亚洲人或其他像我这样的非白人种族。我真的建议管理层尽快对她进行客户服务培训。至于食物，要么是某某菜，要么是 160 美元的早午餐。
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