点评:I have never experienced such creepy and rude treatment towards guests. Our visit began with the guard at the entrance to the elevator asking us in a blatantly contemptuous manner if we knew the price of the entrance ticket, to which we replied that we did. However, he aggressively demanded that we name the price and wouldn't let us towards the elevator until we did. We had to find and show him the voucher from our apartment for entry to the beach club.
There were only two women’s toilets for the whole beach, and an employee stood by, making sure people didn’t stay too long, even knocking on the doors. One girl felt sick and took a bit longer, but the employee still knocked, telling her to hurry up. Yet, another visitor cut the entire line, and the employee took her to the men’s toilet.
The staff inside were also rude. When we tried to buy drinks at the restaurant, the administrator ignored us, chatting with her colleagues instead. Once, I walked from the beach to the bar area where there were no signs saying I couldn’t.
When I directly asked them about it, they pretended as if nothing was happening. The bartender and waitresses laughed and chatted with each other, ignoring me, and reluctantly took my order only after I had waited for a while and repeatedly tried to get their attention.
The next day, my friend tried to use the paid elevator, but when she got down, the guard yelled at her that they wouldn’t open for another half hour, pushed her back to the elevator, and even grabbed her arms. She wanted to pay for the elevator and go to the free beach below, but they made her go back up and take a long, difficult staircase down, even though the exit was right next to the elevator and reception.
The staff is rude, disrespectful, and disregards personal safety. This was the worst service experience of my life. The ticket price was 17 euros.
翻译:我从未经历过如此令人毛骨悚然、粗鲁无礼的对待客人的方式。我们来到这里时,电梯入口处的警卫以公然轻蔑的态度问我们是否知道门票的价格,我们回答说知道。然而,他咄咄逼人地要求我们说出价格,不让我们上电梯。我们不得不找到并向他出示我们公寓的海滩俱乐部入场券。
整个海滩只有两个女厕所,一名员工站在旁边,确保人们不会停留太久,甚至敲门。一个女孩感到不舒服,花了更长的时间,但员工仍然敲门,告诉她快点。然而,另一位游客插队了,员工把她带到了男厕所。
里面的员工也很粗鲁。当我们试图在餐厅买饮料时,管理员不理会我们,而是和她的同事聊天。有一次,我从海滩走到酒吧区,那里没有标志说我不能去。
当我直接询问他们时,他们假装什么事都没发生。调酒师和女服务员笑着聊天,无视我,直到我等了一会儿并多次试图引起他们的注意后,他们才勉强接受我的订单。
第二天,我的朋友试图使用付费电梯,但当她下楼时,警卫对她大喊,他们还要半个小时才开门,把她推回电梯,甚至抓住了她的胳膊。她想付钱坐电梯去下面的免费海滩,但他们让她回去走一段又长又难走的楼梯,尽管出口就在电梯和接待处旁边。
工作人员粗鲁、无礼,无视人身安全。这是我一生中最糟糕的服务体验。票价是 17 欧元。