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Veronica L
It's not about the money. It's the Principle.
West Dennis Beach的点评
点评：On Thursday July 27 my child and I drove to West Dennis beach to spend the day with some friends and their 2 children. When we arrived there was a $30 fee collected by teens covering the entrance of the parking lot. It wasn’t until we actually got to the beach that we noticed the dangerous high winds especially when we got out of the car. My child noted,”mom it feels like needles hitting my skin”. So we picked up my friend and quickly left!
Chairs, umbrellas and beach items were being blown into the street where cars were parked and driving through. Her husband had left to take the kids back home bc their 4 and 6 year old kids were getting pelted by sand so badly it hurt and was getting in their eyes. Exiting the car my kid commented that the beach was not enjoyable because the high winds blowing the sand into us hurt and felt like needles. Needless to say we scurried to help my friend gather her belongings into our suv in which my child ran into the street to grab hats and her beach items that were blowing away. With that said, we stayed a maximum of 10 minutes before getting the heck out of that situation.
In exciting the parking lot I asked the teen/s that took my money to kindly refund me the $30. Noting the dangerous high winds they were aware of making the beach experience extremely unpleasant. The teen/s advised they could not give refunds regardless of the situation or they will get fired. I kindly asked to speak with their supervisor noting again to her I was at the beach for 10 minutes to pick up a friend, we would have stayed longer but didn’t expect dangerous high winds to ruin our day at the beach. In a monotone scripted tone she repeated they do not give refunds and instruct the teens collecting the $30 parking fee to not give refunds to guests whatsoever or they will be fired. I was shocked that a supervisor of superior authority would have equal status to the teens running the joint. I kindly asked to speak with her manager and she gave me the business card to Dustin Pineau the Beach director. As I left the teens were mocking us with sarcasm and laughing. Male teen shouted “ Have a good day maam … hahaha lolol”
Friday the following day, I made a call to Dustin (Director) who patiently listened to my concern for a few minutes that quickly turned into him undermining me and taking his employees side. I explained how my friends husband took their kids home as a result of the beach conditions. The 10 minutes we were there was extremely unpleasant for a beach day and like any establishment you pay for you expect a service or experience we did not get or our money back. I explained beach chairs, umbrellas and misc beach items were flying into cars. Having a luxury car I wasn’t waiting to have my car damaged by flying debris . Dustin started to become hostile claiming I should have known the winds were high when I went through the center of town. Stating there have been high winds since 10am and that I should known. I explained I didn’t go through the center of town to get to the beach first if all and I was in a car and saw no such debris during my drive to the beach. He confirmed that management tells their staff not to give any refunds under any circumstances or they will be fired! So therefore, he will not honor me a refund. When I asked him to kindly take down my name , phone number and address in case he had a change of heart he advised, “ that’s okay I don’t need it!” I kindly asked him for his superiors name and he said, sure but know Gregory Roundsville (508 760 6164) is in charge of the town of Dennis and he is my close friend.”
West Dennis Beach failed to post a warning to the guest or verbally communicate with guests entering that there were dangerous high winds and that there was a non refundable non negotiable refund in situations like so. It was 230pm and they didn’t think about closing the beach for the day bc making a buck was more important to them.
Chairs, umbrellas and beach items were being blown into the street where cars were parked and driving through. Her husband had left to take the kids back home bc their 4 and 6 year old kids were getting pelted by sand so badly it hurt and was getting in their eyes. Exiting the car my kid commented that the beach was not enjoyable because the high winds blowing the sand into us hurt and felt like needles. Needless to say we scurried to help my friend gather her belongings into our suv in which my child ran into the street to grab hats and her beach items that were blowing away. With that said, we stayed a maximum of 10 minutes before getting the heck out of that situation.
In exciting the parking lot I asked the teen/s that took my money to kindly refund me the $30. Noting the dangerous high winds they were aware of making the beach experience extremely unpleasant. The teen/s advised they could not give refunds regardless of the situation or they will get fired. I kindly asked to speak with their supervisor noting again to her I was at the beach for 10 minutes to pick up a friend, we would have stayed longer but didn’t expect dangerous high winds to ruin our day at the beach. In a monotone scripted tone she repeated they do not give refunds and instruct the teens collecting the $30 parking fee to not give refunds to guests whatsoever or they will be fired. I was shocked that a supervisor of superior authority would have equal status to the teens running the joint. I kindly asked to speak with her manager and she gave me the business card to Dustin Pineau the Beach director. As I left the teens were mocking us with sarcasm and laughing. Male teen shouted “ Have a good day maam … hahaha lolol”
Friday the following day, I made a call to Dustin (Director) who patiently listened to my concern for a few minutes that quickly turned into him undermining me and taking his employees side. I explained how my friends husband took their kids home as a result of the beach conditions. The 10 minutes we were there was extremely unpleasant for a beach day and like any establishment you pay for you expect a service or experience we did not get or our money back. I explained beach chairs, umbrellas and misc beach items were flying into cars. Having a luxury car I wasn’t waiting to have my car damaged by flying debris . Dustin started to become hostile claiming I should have known the winds were high when I went through the center of town. Stating there have been high winds since 10am and that I should known. I explained I didn’t go through the center of town to get to the beach first if all and I was in a car and saw no such debris during my drive to the beach. He confirmed that management tells their staff not to give any refunds under any circumstances or they will be fired! So therefore, he will not honor me a refund. When I asked him to kindly take down my name , phone number and address in case he had a change of heart he advised, “ that’s okay I don’t need it!” I kindly asked him for his superiors name and he said, sure but know Gregory Roundsville (508 760 6164) is in charge of the town of Dennis and he is my close friend.”
West Dennis Beach failed to post a warning to the guest or verbally communicate with guests entering that there were dangerous high winds and that there was a non refundable non negotiable refund in situations like so. It was 230pm and they didn’t think about closing the beach for the day bc making a buck was more important to them.
翻译：7 月 27 日星期四，我和我的孩子开车去西丹尼斯海滩，与一些朋友和他们的 2 个孩子一起度过了一天。当我们到达时，青少年在停车场入口处收取了 30 美元的费用。直到我们真正到达海滩，我们才注意到危险的大风，尤其是当我们下车时。我的孩子注意到，“妈妈，感觉就像针刺在我的皮肤上”。于是我们接了我的朋友就赶紧离开了！
椅子、雨伞和海滩物品被吹到停放和驶过汽车的街道上。她的丈夫离开去带孩子们回家，因为他们 4 岁和 6 岁的孩子被沙子击中，非常疼，而且还进入了眼睛。下了车，我的孩子评论说海滩并不令人愉快，因为大风把沙子吹到我们身上，感觉很痛，感觉像针一样。不用说，我们赶紧帮助我的朋友把她的物品收拾进我们的SUV，我的孩子跑到街上去抓帽子和被风吹走的海滩物品。话虽如此，我们最多呆了 10 分钟才摆脱这种情况。
在令人兴奋的停车场，我请求拿走我钱的青少年退还我 30 美元。他们意识到危险的大风使海滩体验极其不愉快。青少年表示，无论情况如何，他们都不能退款，否则将被解雇。我好心地要求与他们的主管交谈，再次向她指出我在海滩上呆了 10 分钟去接朋友，我们本来可以待更长时间，但没想到危险的大风毁了我们在海滩的一天。她用单调的脚本语气重复说，他们不会退款，并指示收取 30 美元停车费的青少年不要向客人退款，否则他们将被解雇。令我震惊的是，上级主管与管理该公司的青少年拥有平等的地位。我好心地要求与她的经理交谈，她给了我海滩总监达斯汀·皮诺的名片。当我离开时，青少年们用讽刺和大笑来嘲笑我们。男青少年大喊“祝你有美好的一天，女士……哈哈哈哈哈”
第二天星期五，我给达斯汀（总监）打电话，他耐心地听了我几分钟的担忧，但很快他就开始破坏我并站在他的员工一边。我解释了我朋友的丈夫如何因海滩条件而带孩子回家。我们在那里待了 10 分钟，这对于海滩日来说是非常不愉快的，就像您付费的任何酒店一样，您期望获得服务或体验，但我们没有得到或退款。我解释说沙滩椅、遮阳伞和其他海滩物品都飞进了汽车。拥有一辆豪华车，我不会等着我的车被飞溅的碎片损坏。达斯汀开始变得充满敌意，声称我在经过市中心时就应该知道风很大。说从上午 10 点开始就有大风，我应该知道这一点。我解释说，如果我在车里，并且在开车前往海滩的过程中没有看到此类碎片，那么我并没有先穿过市中心到达海滩。他证实，管理层告诉员工在任何情况下都不要退款，否则将被解雇！因此，他不会向我退款。当我请他记下我的名字、电话号码和地址，以防他改变主意时，他建议说：“没关系，我不需要！”我好心地询问他的上级姓名，他说，当然可以，但我知道格雷戈里·朗兹维尔（Gregory Roundsville，508 760 6164）负责丹尼斯镇，他是我的亲密朋友。”
西丹尼斯海滩未能向客人发出警告，也没有与进入的客人进行口头沟通，告知有危险的大风，并且在这种情况下存在不可退款、不可协商的退款。当时是下午 230 点，他们并没有考虑在这一天关闭海滩，因为赚钱对他们来说更重要。
椅子、雨伞和海滩物品被吹到停放和驶过汽车的街道上。她的丈夫离开去带孩子们回家，因为他们 4 岁和 6 岁的孩子被沙子击中，非常疼，而且还进入了眼睛。下了车，我的孩子评论说海滩并不令人愉快，因为大风把沙子吹到我们身上，感觉很痛，感觉像针一样。不用说，我们赶紧帮助我的朋友把她的物品收拾进我们的SUV，我的孩子跑到街上去抓帽子和被风吹走的海滩物品。话虽如此，我们最多呆了 10 分钟才摆脱这种情况。
在令人兴奋的停车场，我请求拿走我钱的青少年退还我 30 美元。他们意识到危险的大风使海滩体验极其不愉快。青少年表示，无论情况如何，他们都不能退款，否则将被解雇。我好心地要求与他们的主管交谈，再次向她指出我在海滩上呆了 10 分钟去接朋友，我们本来可以待更长时间，但没想到危险的大风毁了我们在海滩的一天。她用单调的脚本语气重复说，他们不会退款，并指示收取 30 美元停车费的青少年不要向客人退款，否则他们将被解雇。令我震惊的是，上级主管与管理该公司的青少年拥有平等的地位。我好心地要求与她的经理交谈，她给了我海滩总监达斯汀·皮诺的名片。当我离开时，青少年们用讽刺和大笑来嘲笑我们。男青少年大喊“祝你有美好的一天，女士……哈哈哈哈哈”
第二天星期五，我给达斯汀（总监）打电话，他耐心地听了我几分钟的担忧，但很快他就开始破坏我并站在他的员工一边。我解释了我朋友的丈夫如何因海滩条件而带孩子回家。我们在那里待了 10 分钟，这对于海滩日来说是非常不愉快的，就像您付费的任何酒店一样，您期望获得服务或体验，但我们没有得到或退款。我解释说沙滩椅、遮阳伞和其他海滩物品都飞进了汽车。拥有一辆豪华车，我不会等着我的车被飞溅的碎片损坏。达斯汀开始变得充满敌意，声称我在经过市中心时就应该知道风很大。说从上午 10 点开始就有大风，我应该知道这一点。我解释说，如果我在车里，并且在开车前往海滩的过程中没有看到此类碎片，那么我并没有先穿过市中心到达海滩。他证实，管理层告诉员工在任何情况下都不要退款，否则将被解雇！因此，他不会向我退款。当我请他记下我的名字、电话号码和地址，以防他改变主意时，他建议说：“没关系，我不需要！”我好心地询问他的上级姓名，他说，当然可以，但我知道格雷戈里·朗兹维尔（Gregory Roundsville，508 760 6164）负责丹尼斯镇，他是我的亲密朋友。”
西丹尼斯海滩未能向客人发出警告，也没有与进入的客人进行口头沟通，告知有危险的大风，并且在这种情况下存在不可退款、不可协商的退款。当时是下午 230 点，他们并没有考虑在这一天关闭海滩，因为赚钱对他们来说更重要。
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