点评:We have been visiting Planet Zoom with our two children since we moved here 3 years ago. Never had a problem until today. We booked online as usual, but when arrived, we were told our son is too tall now (he wasn't on the last visit a few weeks ago) fair enough though, he went and played pool etc with his friend. No problem. Upon talking to a manager regarding a refund, he just proceeds to read the terms and conditions at me and informs me that there are NO REFUNDS ON ONLINE BOOKINGS! Then proceeds to spout off about the terms and conditions again.
So let us book online, but keep our money when you turn us away when you haven't in the past. Just because you have decided to be stricter with your height policy 'suddenly' doesn't mean it's right that you con longstanding customers.
Safe to say, we won't be back and neither will any of our friends and family.
Total con!
翻译:自从三年前搬到这里,我们就一直带着两个孩子去Planet Zoom游乐园。直到今天,一切都很顺利。我们像往常一样在网上预订,但到了之后,却被告知我们儿子现在太高了(几周前上次来的时候他还没超高)。好吧,他当时和朋友一起玩了台球什么的,也没什么问题。但是,当我们和经理谈退款时,他只是念了一遍条款和条件,然后告诉我网上预订不予退款!之后又开始喋喋不休地念叨条款和条件。
所以,允许我们在网上预订,却在我们被拒之门外时扣留我们的钱,而以前你们从未这样做过。仅仅因为你们“突然”决定加强身高限制,并不意味着你们就可以欺骗老顾客。
可以肯定地说,我们以后不会再来了,我们的朋友和家人也不会再来了。
简直是骗局!