点评:I am so disappointed, we scheduled for a wine and cake tasting event they offered. It was being held on my sister's 76th birthday which was perfect timing! Unfortunately, winter weather set in on Saturday putting us under a winter storm warning. Their area of Ohio was a level 2 which means no one is supposed to be on the roads driving. I emailed Saturday night when I knew it wouldn't be possible to travel at noon on Sunday with my elderly sister. They eventually responded Sunday saying they were sorry. They emailed on Monday that we could come some other time up to one week to use our 4 tickets. Unfortunately, work and other obligations prevent us from doing that. I asked for a refund and was denied, saying they purchased the cakes and we had to cancel the week prior to the 14th. I wouldn't have known we would have this major storm! They said their county was a level 2, but they were on a main road, which was clear, and we should have just come anyway! Really?! Take my family out with the "hopes" that all roads were fine in negative zero wind chills, ice, snow, and a level 2 area! I think not! Especially with my 76 year old sister! She has difficulty on dry surfaces! So, they are keeping my $126 to suit themselves. This winery is never going to be visited by me or recommended to anyone. Buyer beware!! We consumed no wine and the cakes could be sold to others! And probably will be!!
翻译:我非常失望,我们预订了他们举办的葡萄酒和蛋糕品鉴活动。活动日期正好是我姐姐76岁生日,真是个完美的时机!可惜的是,周六就下起了暴风雪,我们所在的俄亥俄州地区发布了冬季风暴预警。他们所在的地区是二级预警,这意味着任何人都不应该开车上路。我知道周日中午带着年迈的姐姐出行肯定不行,所以周六晚上就给他们发了邮件。他们最终在周日回复,表示歉意。周一他们又发邮件说,我们可以在一周内的其他时间过来使用我们之前收到的四张品鉴券。但是很遗憾,由于工作和其他事务,我们无法成行。我要求退款,但被拒绝了,理由是他们已经购买了蛋糕,而且我们必须在14号之前一周取消。我根本无法预料到会遇到这么大的暴风雪!他们说他们所在的县是二级预警,但他们的活动地点就在一条主干道上,路况很好,我们应该照常去的!真是岂有此理!带着家人出门,他们“满怀希望”地认为在零下零度的寒风、冰雪路面以及二级危险等级地区,所有道路都畅通无阻!我才不信!尤其是我76岁的姐姐!她连干燥路面都走不了!所以,他们就这么把我的126美元据为己有。这家酒庄我以后绝不会再去,也不会推荐给任何人。大家购买需谨慎!!我们一口酒都没喝,那些蛋糕完全可以卖给别人!而且很可能真的会卖出去!!