旅行
账户
Tripadvisor用户
Very disappointing new management and poor equipment quality
Sandy Beach Dive Centre的点评
点评：I’ve been a repeating client of this dive center before Covid times, and was always treated kindly and professionally. The new dive center owner (Slovenian) is simply not up to the basic standards to run a diving business professionally:
- a group of people joining our boat trip to practice snorkeling were mislead over the phone on the price per person (33% increase when they arrived there)
- one of our diving trip members felt sick before diving and had to stay in the boat. He was asked to pay full bill despite not doing anything, saying that this is the rule on weekends (and the boat was half empty). Similar situation happened with previous ownership and they were accommodating and providing alternative dates in lieu
- quality of gear is clearly sub-par, with worn out equipment, but still full price vs competitors
Bottom-line, I felt that the lack of experience and customer focus of the leadership of this dive shop and the poor quality of the material doesn’t deserve any positive praise and any future visit.
- a group of people joining our boat trip to practice snorkeling were mislead over the phone on the price per person (33% increase when they arrived there)
- one of our diving trip members felt sick before diving and had to stay in the boat. He was asked to pay full bill despite not doing anything, saying that this is the rule on weekends (and the boat was half empty). Similar situation happened with previous ownership and they were accommodating and providing alternative dates in lieu
- quality of gear is clearly sub-par, with worn out equipment, but still full price vs competitors
Bottom-line, I felt that the lack of experience and customer focus of the leadership of this dive shop and the poor quality of the material doesn’t deserve any positive praise and any future visit.
翻译：在 Covid 时代之前，我一直是这个潜水中心的常客，并且一直受到友善和专业的对待。新的潜水中心老板（斯洛文尼亚人）根本不符合专业经营潜水业务的基本标准：
- 一群参加我们乘船练习浮潜的人在电话中被误导了每人的价格（他们到达那里时增加了 33%）
- 我们的一名潜水旅行成员在潜水前感到不适，不得不留在船上。尽管什么都没做，他还是被要求支付全额账单，说这是周末的规定（船上有一半是空的）。以前的所有权发生了类似的情况，他们正在适应并提供替代日期
- 装备质量明显低于标准，设备破旧，但与竞争对手相比仍然是全价
归根结底，我觉得这家潜水店的领导层缺乏经验和以客户为中心，而且材料质量差，不值得任何积极的表扬和任何未来的访问。
- 一群参加我们乘船练习浮潜的人在电话中被误导了每人的价格（他们到达那里时增加了 33%）
- 我们的一名潜水旅行成员在潜水前感到不适，不得不留在船上。尽管什么都没做，他还是被要求支付全额账单，说这是周末的规定（船上有一半是空的）。以前的所有权发生了类似的情况，他们正在适应并提供替代日期
- 装备质量明显低于标准，设备破旧，但与竞争对手相比仍然是全价
归根结底，我觉得这家潜水店的领导层缺乏经验和以客户为中心，而且材料质量差，不值得任何积极的表扬和任何未来的访问。
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