点评:We had our son’s 5th birthday party here and I felt compelled to write a review. We initially booked the party months in advance, but they called us to say they had accidentally double booked us. We were a little unhappy but they actually moved us to a time and date that suited us much better. They were very apologetic and threw in some free stuff to by way of an apology which was great. They did everything they could really to sort it out. After that they were fantastic.
Bella was brilliant. She and her team greeted my wife and I and our kids so well. They were so happy to see us and that was apparent in our kids faces. My son had a superhero theme which was agreed in advance and they offered superhero masks and capes to our kids and to all the kids that attended. When she rang to take payment a few days earlier she said they would take care of the decorations and I had asked if they could possibly get some Batman inspired stuff, but she said they went out to local shops to try and find things but they couldn’t but I was really happy they went out to try. Very thoughtful. The private party room itself was brilliantly decorated. I was genuinely wowed! They did such a good job.
All the team were great on the day, with the kids and my son and his friends all had a great time. I have to say Bella and her team were fabulous throughout from the moment we booked.
Thanks and well done Monkey Maze!
翻译:我们在这里为儿子举办了五岁生日派对,感觉非写这篇评论不可。我们几个月前就预订了场地,但他们打电话来说不小心重复预订了。我们当时有点不高兴,但他们很爽快地帮我们改到了更合适的日期和时间。他们非常抱歉,还送了一些小礼物作为补偿,真是太好了。他们尽力帮我们解决了问题。之后他们的服务也棒极了。
贝拉非常出色。她和她的团队热情地接待了我、我妻子和孩子们。孩子们见到我们非常开心,这一点从孩子们的脸上就能看出来。我儿子的派对主题是超级英雄,我们事先商定好了,他们还为我们的孩子以及所有参加派对的孩子们提供了超级英雄面具和披风。几天前她打电话来收款的时候说他们会负责装饰,我问他们能不能弄些蝙蝠侠主题的装饰品,她说他们去附近的商店找过,但没找到,不过他们愿意尝试,我真的很高兴。他们太贴心了。私人派对房间的装饰也棒极了,我简直惊艳!他们做得太好了。
当天所有工作人员都很棒,孩子们都玩得很开心,我儿子和他的朋友们也都玩得很尽兴。不得不说,从我们预订的那一刻起,贝拉和她的团队就一直非常出色。
谢谢Monkey Maze,你们做得太棒了!