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alstar9647
Licencing laws broken, rowdy guests not dealt with, felt unsafe and attempt to privately complain has been ignored
Shrewsbury Prison的点评
点评：I have written a complaint to Shrewsbury Prison and despite my visit being in April (I emailed immediately after my visit) they have failed to follow this up in a timely fashion. I have tried to deal with this privately multiple occasions and due to a lack of response I am leaving this review, which is largely what I shared with them directly already and will also be escalating the matter further if I do not hear back from them within 2 weeks. My initial chasing earlier in the year was responded to with an acknowledgement and they would get back to me (but haven't), so I know that they have received my communications.
My feedback was around several concerns following my recent overnight stay at Shrewsbury Prison.
While I appreciated the opportunity to take part in this unique experience and had prepared for the cold (as advised), the primary issues were not related to temperature, but to the condition of the accommodation. I encountered damp smells, visible mould, and flaking paint in the sleeping area. I was up all night coughing and left the event feeling physically unwell, despite arriving in good health with no existing issues.
There were also significant issues with guest behaviour. Several individuals were disruptive throughout the night in ways that, according to the stated rules, should have resulted in them being asked to leave — but no action was taken. This contributed to an atmosphere that felt chaotic and poorly managed. These concerns were shared by all members of my group, who also felt that the handling of the situation fell short of what we were led to expect.
Additionally, I witnessed staff pouring someone’s wine back into their bottle and allowing them to take it out of the restaurant, which I believe breaches licensing laws and raises concerns around responsible alcohol handling.
I also want to raise that pre-event communication was inconsistent and unclear. Information was sent out in a scattergun way across multiple emails, rather than one clear summary. This made planning more difficult than it needed to be, especially for someone who benefits from structure and predictability. Again, this was something that my group all noticed and commented on in the lead-up to the event. It was also noted that we were not pre warned about not having access to safely lock away any personal belongings in pre - event emails.
On the night, I also observed unprofessional staff conduct. One member of staff openly made a side remark about it being a “long night,” which didn’t create a welcoming atmosphere. Another staff member told me they had only received an hour of training to work on the till, which showed — they were unable to provide me with an accurate itemised receipt and had to improvise. This added to the general sense of disorganisation.
In terms of safety, there was no prior warning that we would be expected to sleep in cells with lockable doors from the outside. This created considerable anxiety among my group, especially given the lack of supervision and the fact that we were on the top floor, out of the way, without a clear way to contact staff. With the rules not being enforced and guests behaving inappropriately, we had genuine concerns that someone could have attempted to prank or trap us by locking us in. The safety briefing also failed to make clear where staff would be based overnight or how to get assistance in an emergency, like if we had been locked in the cell against our will. This was deeply unsettling and felt like a serious oversight in terms of guest welfare and also presents as a significant fire hazard too.
I also sent across several photos taken during the stay which show the flaking paint, water damage, and visible signs of damp in the room. One of the photos clearly shows visible black mould above my bed, which I was sleeping directly beneath as I was top bunk. This raises serious concerns about air quality and the potential for health risks. While I understand the venue is historic, I believe these conditions fall below an acceptable standard for overnight accommodation and contribute to the health impact I experienced.
Altogether, these issues left me feeling let down, unwell, and unfairly treated, and the experience did not match expectations. Most of the issues I’ve raised were noticed and felt by all members of my group, and we’ve all come away with the same sense of disappointment. I understand the challenges of running events in a historic site, but I feel more care needs to be taken to ensure safety, accessibility, professional standards, clear communication, and fair rule enforcement.
Given the impact this had on my health, comfort, and overall experience for all members of my group I asked them to review the situation and offer appropriate compensation for myself and the other affected members of my group.
If any staff see this review I would appreciate a response within two weeks or I will be escalating this matter further. Date review left : Tuesday 8th July (I sent a follow up email a week before leaving this review to give ample opportunity to get back to me).
My feedback was around several concerns following my recent overnight stay at Shrewsbury Prison.
While I appreciated the opportunity to take part in this unique experience and had prepared for the cold (as advised), the primary issues were not related to temperature, but to the condition of the accommodation. I encountered damp smells, visible mould, and flaking paint in the sleeping area. I was up all night coughing and left the event feeling physically unwell, despite arriving in good health with no existing issues.
There were also significant issues with guest behaviour. Several individuals were disruptive throughout the night in ways that, according to the stated rules, should have resulted in them being asked to leave — but no action was taken. This contributed to an atmosphere that felt chaotic and poorly managed. These concerns were shared by all members of my group, who also felt that the handling of the situation fell short of what we were led to expect.
Additionally, I witnessed staff pouring someone’s wine back into their bottle and allowing them to take it out of the restaurant, which I believe breaches licensing laws and raises concerns around responsible alcohol handling.
I also want to raise that pre-event communication was inconsistent and unclear. Information was sent out in a scattergun way across multiple emails, rather than one clear summary. This made planning more difficult than it needed to be, especially for someone who benefits from structure and predictability. Again, this was something that my group all noticed and commented on in the lead-up to the event. It was also noted that we were not pre warned about not having access to safely lock away any personal belongings in pre - event emails.
On the night, I also observed unprofessional staff conduct. One member of staff openly made a side remark about it being a “long night,” which didn’t create a welcoming atmosphere. Another staff member told me they had only received an hour of training to work on the till, which showed — they were unable to provide me with an accurate itemised receipt and had to improvise. This added to the general sense of disorganisation.
In terms of safety, there was no prior warning that we would be expected to sleep in cells with lockable doors from the outside. This created considerable anxiety among my group, especially given the lack of supervision and the fact that we were on the top floor, out of the way, without a clear way to contact staff. With the rules not being enforced and guests behaving inappropriately, we had genuine concerns that someone could have attempted to prank or trap us by locking us in. The safety briefing also failed to make clear where staff would be based overnight or how to get assistance in an emergency, like if we had been locked in the cell against our will. This was deeply unsettling and felt like a serious oversight in terms of guest welfare and also presents as a significant fire hazard too.
I also sent across several photos taken during the stay which show the flaking paint, water damage, and visible signs of damp in the room. One of the photos clearly shows visible black mould above my bed, which I was sleeping directly beneath as I was top bunk. This raises serious concerns about air quality and the potential for health risks. While I understand the venue is historic, I believe these conditions fall below an acceptable standard for overnight accommodation and contribute to the health impact I experienced.
Altogether, these issues left me feeling let down, unwell, and unfairly treated, and the experience did not match expectations. Most of the issues I’ve raised were noticed and felt by all members of my group, and we’ve all come away with the same sense of disappointment. I understand the challenges of running events in a historic site, but I feel more care needs to be taken to ensure safety, accessibility, professional standards, clear communication, and fair rule enforcement.
Given the impact this had on my health, comfort, and overall experience for all members of my group I asked them to review the situation and offer appropriate compensation for myself and the other affected members of my group.
If any staff see this review I would appreciate a response within two weeks or I will be escalating this matter further. Date review left : Tuesday 8th July (I sent a follow up email a week before leaving this review to give ample opportunity to get back to me).
翻译：我已经向什鲁斯伯里监狱写过投诉信，尽管我四月份去的（我去完之后立即发了邮件），但他们却没有及时跟进。我曾多次尝试私下处理此事，但由于没有得到回复，我留下了这篇评论。这基本上就是我之前直接与他们分享的内容，如果两周内没有收到他们的回复，我还会进一步升级此事。我今年早些时候的第一次投诉得到了确认，他们会回复我（但目前还没有），所以我知道他们收到了我的投诉。
我的反馈是关于我最近在什鲁斯伯里监狱过夜后的几个问题。
虽然我很感激有机会参与这次独特的体验，并且已经做好了应对寒冷的准备（按照建议），但主要问题并非温度，而是住宿条件。我在睡眠区闻到了潮湿的气味、明显的霉菌和剥落的油漆。我咳嗽了一整夜，离开活动现场时感觉身体不适，尽管我到达时身体状况良好，没有任何问题。
客人的行为也存在严重问题。有几个人整晚都在捣乱，按照规定，他们应该被要求离开——但却没有采取任何行动。这导致现场气氛混乱，管理不善。我们团队的所有成员都表达了同样的担忧，他们也认为对此事的处理没有达到预期。
此外，我还看到工作人员把客人的酒倒回酒瓶，然后让他们带出餐厅，我认为这违反了许可法，并引发了人们对负责任的酒精处理方式的担忧。
我还想指出，活动前的沟通前后矛盾，不清晰。信息以散乱的方式通过多封电子邮件发送，而不是一个清晰的摘要。这使得规划变得比实际需要的更困难，尤其是对于那些喜欢结构化和可预测性的人来说。同样，在活动开始前，我们团队所有人都注意到了这一点，并对此提出了意见。活动前的电子邮件中也提到，我们没有收到关于无法安全锁好任何个人物品的事先警告。
当晚，我还观察到工作人员的行为不专业。一名工作人员公然地在旁边评论说“这是一个漫长的夜晚”，这并没有营造出一种温馨的氛围。另一名工作人员告诉我，他们只接受了一个小时的收银培训，这表明他们无法向我提供准确的明细收据，只能临时凑合。这加剧了整体的混乱感。
在安全方面，事先没有警告我们，我们会被要求睡在可以从外面上锁的牢房里。这让我们的团队感到非常焦虑，尤其是在缺乏监管，而且我们住在顶层，位置偏僻，没有明确的联系方式的情况下。由于规则执行不力，客人们行为不当，我们一度担心有人会恶作剧或把我们锁在里面。安全须知也没有明确说明工作人员会在夜间驻守何处，以及在紧急情况下如何获得援助，例如我们被强行锁在房间内。这令人深感不安，感觉像是对客人福祉的严重疏忽，而且也存在严重的火灾隐患。
我还发送了入住期间拍摄的几张照片，照片显示房间油漆剥落、水渍严重，还有明显的潮湿痕迹。其中一张照片清晰地显示我的床头上方有明显的黑色霉菌，而我睡在上铺，床的正下方。这引发了人们对空气质量和潜在健康风险的严重担忧。虽然我知道这家酒店历史悠久，但我认为这些条件低于过夜住宿的可接受标准，并加剧了我的健康问题。
总而言之，这些问题让我感到失望、不适，受到了不公平的对待，体验也与预期不符。我提出的大多数问题都得到了我们团队所有成员的关注和感受，我们都感到同样失望。我理解在历史遗迹举办活动的挑战，但我认为需要更加谨慎，以确保安全、无障碍、专业水准、清晰的沟通和公平的规则执行。
鉴于此事对我的健康、舒适度以及团队所有成员的整体体验造成了影响，我请求他们重新审视情况，并对我和其他受影响的成员提供适当的补偿。
如果有任何工作人员看到此评论，我将在两周内回复，否则我将进一步上报此事。留下评论的日期：7 月 8 日星期二（我在留下此评论前一周发送了一封后续电子邮件，以便有足够的机会回复我）。
我的反馈是关于我最近在什鲁斯伯里监狱过夜后的几个问题。
虽然我很感激有机会参与这次独特的体验，并且已经做好了应对寒冷的准备（按照建议），但主要问题并非温度，而是住宿条件。我在睡眠区闻到了潮湿的气味、明显的霉菌和剥落的油漆。我咳嗽了一整夜，离开活动现场时感觉身体不适，尽管我到达时身体状况良好，没有任何问题。
客人的行为也存在严重问题。有几个人整晚都在捣乱，按照规定，他们应该被要求离开——但却没有采取任何行动。这导致现场气氛混乱，管理不善。我们团队的所有成员都表达了同样的担忧，他们也认为对此事的处理没有达到预期。
此外，我还看到工作人员把客人的酒倒回酒瓶，然后让他们带出餐厅，我认为这违反了许可法，并引发了人们对负责任的酒精处理方式的担忧。
我还想指出，活动前的沟通前后矛盾，不清晰。信息以散乱的方式通过多封电子邮件发送，而不是一个清晰的摘要。这使得规划变得比实际需要的更困难，尤其是对于那些喜欢结构化和可预测性的人来说。同样，在活动开始前，我们团队所有人都注意到了这一点，并对此提出了意见。活动前的电子邮件中也提到，我们没有收到关于无法安全锁好任何个人物品的事先警告。
当晚，我还观察到工作人员的行为不专业。一名工作人员公然地在旁边评论说“这是一个漫长的夜晚”，这并没有营造出一种温馨的氛围。另一名工作人员告诉我，他们只接受了一个小时的收银培训，这表明他们无法向我提供准确的明细收据，只能临时凑合。这加剧了整体的混乱感。
在安全方面，事先没有警告我们，我们会被要求睡在可以从外面上锁的牢房里。这让我们的团队感到非常焦虑，尤其是在缺乏监管，而且我们住在顶层，位置偏僻，没有明确的联系方式的情况下。由于规则执行不力，客人们行为不当，我们一度担心有人会恶作剧或把我们锁在里面。安全须知也没有明确说明工作人员会在夜间驻守何处，以及在紧急情况下如何获得援助，例如我们被强行锁在房间内。这令人深感不安，感觉像是对客人福祉的严重疏忽，而且也存在严重的火灾隐患。
我还发送了入住期间拍摄的几张照片，照片显示房间油漆剥落、水渍严重，还有明显的潮湿痕迹。其中一张照片清晰地显示我的床头上方有明显的黑色霉菌，而我睡在上铺，床的正下方。这引发了人们对空气质量和潜在健康风险的严重担忧。虽然我知道这家酒店历史悠久，但我认为这些条件低于过夜住宿的可接受标准，并加剧了我的健康问题。
总而言之，这些问题让我感到失望、不适，受到了不公平的对待，体验也与预期不符。我提出的大多数问题都得到了我们团队所有成员的关注和感受，我们都感到同样失望。我理解在历史遗迹举办活动的挑战，但我认为需要更加谨慎，以确保安全、无障碍、专业水准、清晰的沟通和公平的规则执行。
鉴于此事对我的健康、舒适度以及团队所有成员的整体体验造成了影响，我请求他们重新审视情况，并对我和其他受影响的成员提供适当的补偿。
如果有任何工作人员看到此评论，我将在两周内回复，否则我将进一步上报此事。留下评论的日期：7 月 8 日星期二（我在留下此评论前一周发送了一封后续电子邮件，以便有足够的机会回复我）。
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