旅行
账户
Tripadvisor用户
Poor Planning, Poor Coordination, Extremely Bad Driver, Overall Worst Trip Experience
Adventure Mania的点评
点评：I would like to put my review & official complaint in your record.
It was the worst planned trip till date I had.
1. Very Poor coordination from Adventure Mania - - Waited for the car till the last day before the trip & was allotted a car that does not fit my preference, which I very clearly mentioned during booking. But literally no option for me to request for a change of car at last moment. - The payment at the hotel was not done, where I needed to wait at the hotel lobby for 45 minutes to get a checkout clearance. - Communication with the transport & Driver was zero - there was almost zero information passed on to driver properly - itinerary, timing, plan - nothing was clear with driver. I had to call up every time to the agent to get the coordination done & get it agreed between the driver & Adventuremania. If I had to do this, I could have taken an independent trip rather than going through AdentureMania.
2. Very Bad, Uncultured, Rude driver - completely messed up our trip- From the very beginning Driver (Raju, Car no. T11 23 HR 2133CF) was reluctant - he indicted several times, if he knew there was sightseeing in the plan, he would not have taken this assignment.- Every now & then, the Driver would say - I will not take you at this point, this is very far - Then I have to console him, talk to Adventure mania to get him agreed. And finally he refused to take us to 3-4 points that was already committed in iteniary.- The driver went to the extreme on the last day of the trip - On the way back from Nainital to Gurgaon, we stopped at a restaurant. After we left the restaurant, Driver said that he would not start the car until he gets the payment. When we as customers had made the full payment before the trip, the Driver made me & my family (with 3 senior citizens & 1 kid) stand in the middle of a road for 45 minutes & he only started the car when he got some money in his account from Adventure Mania / Transporter which was pending payable to the Driver. This was unacceptable from any customer's point & I would literally want compensation for this harassment from Adventure mania.
If you have no capability to manage a trip, manage your transporters & drivers - stop fooling around & bluffing customers that you provide the best trip experience.
For me you are the worst trip provider in my life till date - with Zero focus on Customer Satisfaction & Quality Support.
Also, from Travel Triangle - the Trip Guide Vaibhav Kumar (8448192949) was not contactable when I had all this suffering & wanted to get his help. On the Sunday afternoon he conveniently kept his phone switched off & was probably enjoying his holiday. @Travel Triangle - If you have no responsibility, then why do you charge the Service fee from customers on all this trip. Where does your accountability come in this whole process?
It was the worst planned trip till date I had.
1. Very Poor coordination from Adventure Mania - - Waited for the car till the last day before the trip & was allotted a car that does not fit my preference, which I very clearly mentioned during booking. But literally no option for me to request for a change of car at last moment. - The payment at the hotel was not done, where I needed to wait at the hotel lobby for 45 minutes to get a checkout clearance. - Communication with the transport & Driver was zero - there was almost zero information passed on to driver properly - itinerary, timing, plan - nothing was clear with driver. I had to call up every time to the agent to get the coordination done & get it agreed between the driver & Adventuremania. If I had to do this, I could have taken an independent trip rather than going through AdentureMania.
2. Very Bad, Uncultured, Rude driver - completely messed up our trip- From the very beginning Driver (Raju, Car no. T11 23 HR 2133CF) was reluctant - he indicted several times, if he knew there was sightseeing in the plan, he would not have taken this assignment.- Every now & then, the Driver would say - I will not take you at this point, this is very far - Then I have to console him, talk to Adventure mania to get him agreed. And finally he refused to take us to 3-4 points that was already committed in iteniary.- The driver went to the extreme on the last day of the trip - On the way back from Nainital to Gurgaon, we stopped at a restaurant. After we left the restaurant, Driver said that he would not start the car until he gets the payment. When we as customers had made the full payment before the trip, the Driver made me & my family (with 3 senior citizens & 1 kid) stand in the middle of a road for 45 minutes & he only started the car when he got some money in his account from Adventure Mania / Transporter which was pending payable to the Driver. This was unacceptable from any customer's point & I would literally want compensation for this harassment from Adventure mania.
If you have no capability to manage a trip, manage your transporters & drivers - stop fooling around & bluffing customers that you provide the best trip experience.
For me you are the worst trip provider in my life till date - with Zero focus on Customer Satisfaction & Quality Support.
Also, from Travel Triangle - the Trip Guide Vaibhav Kumar (8448192949) was not contactable when I had all this suffering & wanted to get his help. On the Sunday afternoon he conveniently kept his phone switched off & was probably enjoying his holiday. @Travel Triangle - If you have no responsibility, then why do you charge the Service fee from customers on all this trip. Where does your accountability come in this whole process?
翻译：我想把我的评论和正式投诉记录在你的记录中。
这是我迄今为止计划的最糟糕的旅行。
1. Adventure Mania 的协调非常差 - - 等车直到旅行前的最后一天才来，而且分配到的车并不符合我的喜好，这一点我在预订时非常清楚地提到了。但实际上我没有选择在最后一刻要求换车。 - 酒店没有付款，我需要在酒店大堂等 45 分钟才能办理退房手续。 - 与交通工具和司机的沟通为零 - 几乎没有任何信息正确传递给司机 - 行程、时间、计划 - 司机什么都不清楚。我不得不每次都打电话给代理来完成协调并让司机和 Adventuremania 达成一致。如果我不得不这样做，我本可以进行一次独立的旅行，而不是通过 AdentureMania。
2. 非常糟糕、没有文化、粗鲁的司机——完全搞砸了我们的旅行——从一开始，司机（Raju，车号 T11 23 HR 2133CF）就很不情愿——他多次抱怨，如果他知道计划中有观光，他就不会接受这个任务。——司机时不时会说——我现在不会带你去，这太远了——然后我不得不安慰他，和 Adventure mania 谈谈，让他同意。最后，他拒绝带我们去行程中已经安排好的 3-4 个地点。——司机在旅行的最后一天走极端——在从奈尼塔尔返回古尔冈的路上，我们在一家餐馆停了下来。离开餐厅后，司机说他不收到付款就不会发动汽车。当我们作为客户在行程前付清全部款项时，司机却让我和我的家人（包括 3 名老人和 1 名小孩）在路中间站了 45 分钟，直到他的账户里有 Adventure Mania / Transporter 的钱，需要支付给司机时，他才发动了汽车。从任何客户的角度来看，这都是不可接受的，我真的希望 Adventure mania 能对这种骚扰进行赔偿。
如果您没有能力管理行程，请管理您的运输商和司机——不要再欺骗客户，也不要欺骗他们，说您提供了最好的行程体验。
对我来说，您是我迄今为止生命中最糟糕的旅行提供商——完全不关注客户满意度和质量支持。
此外，来自 Travel Triangle - 当我遭受所有这些痛苦并想寻求旅行指南 Vaibhav Kumar (8448192949) 的帮助时，我联系不上他。星期天下午，他很方便地关机，可能正在享受假期。 @Travel Triangle - 如果你们没有责任，那为什么你们在整个行程中都要向客户收取服务费。在整个过程中，你们的责任在哪里？
这是我迄今为止计划的最糟糕的旅行。
1. Adventure Mania 的协调非常差 - - 等车直到旅行前的最后一天才来，而且分配到的车并不符合我的喜好，这一点我在预订时非常清楚地提到了。但实际上我没有选择在最后一刻要求换车。 - 酒店没有付款，我需要在酒店大堂等 45 分钟才能办理退房手续。 - 与交通工具和司机的沟通为零 - 几乎没有任何信息正确传递给司机 - 行程、时间、计划 - 司机什么都不清楚。我不得不每次都打电话给代理来完成协调并让司机和 Adventuremania 达成一致。如果我不得不这样做，我本可以进行一次独立的旅行，而不是通过 AdentureMania。
2. 非常糟糕、没有文化、粗鲁的司机——完全搞砸了我们的旅行——从一开始，司机（Raju，车号 T11 23 HR 2133CF）就很不情愿——他多次抱怨，如果他知道计划中有观光，他就不会接受这个任务。——司机时不时会说——我现在不会带你去，这太远了——然后我不得不安慰他，和 Adventure mania 谈谈，让他同意。最后，他拒绝带我们去行程中已经安排好的 3-4 个地点。——司机在旅行的最后一天走极端——在从奈尼塔尔返回古尔冈的路上，我们在一家餐馆停了下来。离开餐厅后，司机说他不收到付款就不会发动汽车。当我们作为客户在行程前付清全部款项时，司机却让我和我的家人（包括 3 名老人和 1 名小孩）在路中间站了 45 分钟，直到他的账户里有 Adventure Mania / Transporter 的钱，需要支付给司机时，他才发动了汽车。从任何客户的角度来看，这都是不可接受的，我真的希望 Adventure mania 能对这种骚扰进行赔偿。
如果您没有能力管理行程，请管理您的运输商和司机——不要再欺骗客户，也不要欺骗他们，说您提供了最好的行程体验。
对我来说，您是我迄今为止生命中最糟糕的旅行提供商——完全不关注客户满意度和质量支持。
此外，来自 Travel Triangle - 当我遭受所有这些痛苦并想寻求旅行指南 Vaibhav Kumar (8448192949) 的帮助时，我联系不上他。星期天下午，他很方便地关机，可能正在享受假期。 @Travel Triangle - 如果你们没有责任，那为什么你们在整个行程中都要向客户收取服务费。在整个过程中，你们的责任在哪里？
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