点评:This store is not customer oriented and offers things that don't even exist.
I had ordered a set of three figures from Germany and paid with PayPal. Since my purchase value was over 100CAD, I got a $10 credit towards the shipping fee.
Then it turned out that one of the figures was no longer available and I was refunded the money for it - but WITHOUT the fees I incurred for the two-time exchange.
I found that very customer-unfriendly and canceled the whole order out of sheer anger.
When I then decided to buy the other two figures after all and asked whether the 10CAD shipping discount would remain, even though the two figures were below the purchase value of 100CAD, this was denied.
I do not recommend this store where customers have to pay for employees' mistakes.
I would be ashamed to treat customers like that!
翻译:这家商店不以顾客为导向,提供甚至不存在的东西。
我从德国订购了一套三人偶,并通过 PayPal 付款。由于我的购买价值超过 100 加元,我获得了 10 美元的运费抵免。
后来发现其中一个模型不再可用,我得到了退款 - 但没有我因两次交换而产生的费用。
我发现这对顾客非常不友好,并出于纯粹的愤怒取消了整个订单。
当我最终决定购买另外两个玩偶并询问是否保留 10CAD 运费折扣时,尽管这两个玩偶低于 100CAD 的购买价值,但遭到了否认。
我不推荐这家顾客必须为员工的错误买单的商店。
我会为这样对待顾客而感到羞耻!