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Such a beautiful place with amazing facilities ruined by disaster service.
Hatta Mountain Bike Trail Centre的点评
点评：Such a beautiful place with amazing facilities ruined by disaster service.
We are regular visitors to wadi hub, unfortunately level of service is getting poor and poorer. As always, our day was ruined by the check in point. The lady at the reception called Arena was extremely rude and doesn't have any idea about customer service and hospitality.
I have never in my entire life experience ed or saw a customer service representative shouting at the customer saying "you don't feed me" and intrupupting me while speaking by saying "I will speak first". The worst part was when we asked to meet the person in charge and, she closed the window on our faces. We are very disappointed, this is not the level of service we expect to see in Dubai and Dubai Holding in particular. I suggest people incharge to select qualified employees for these critical hospitality positions since this is image of Dubai which shouldn't be damage by this type of unqualified employees.
We are regular visitors to wadi hub, unfortunately level of service is getting poor and poorer. As always, our day was ruined by the check in point. The lady at the reception called Arena was extremely rude and doesn't have any idea about customer service and hospitality.
I have never in my entire life experience ed or saw a customer service representative shouting at the customer saying "you don't feed me" and intrupupting me while speaking by saying "I will speak first". The worst part was when we asked to meet the person in charge and, she closed the window on our faces. We are very disappointed, this is not the level of service we expect to see in Dubai and Dubai Holding in particular. I suggest people incharge to select qualified employees for these critical hospitality positions since this is image of Dubai which shouldn't be damage by this type of unqualified employees.
翻译：如此美丽的地方，拥有令人惊叹的设施，却被灾难服务毁了。
我们是 wadi hub 的常客，不幸的是服务水平越来越差。一如既往，我们的一天被入住点毁了。接待处的女士叫 Arena 非常粗鲁，对客户服务和款待一无所知。
在我的整个人生经历中，我从未见过或看到过客户服务代表对着客户大喊“你别喂我”，并在说话时打断我说“我先说”。最糟糕的是，当我们要求见负责人时，她关上了我们脸上的窗户。我们非常失望，这不是我们期望在迪拜，尤其是迪拜控股公司看到的服务水平。我建议负责人为这些关键的招待职位选择合格的员工，因为迪拜的形象不应该被这类不合格的员工破坏。
我们是 wadi hub 的常客，不幸的是服务水平越来越差。一如既往，我们的一天被入住点毁了。接待处的女士叫 Arena 非常粗鲁，对客户服务和款待一无所知。
在我的整个人生经历中，我从未见过或看到过客户服务代表对着客户大喊“你别喂我”，并在说话时打断我说“我先说”。最糟糕的是，当我们要求见负责人时，她关上了我们脸上的窗户。我们非常失望，这不是我们期望在迪拜，尤其是迪拜控股公司看到的服务水平。我建议负责人为这些关键的招待职位选择合格的员工，因为迪拜的形象不应该被这类不合格的员工破坏。
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