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Igor K
Horrible business!
Island Spa & Sauna的点评
点评：Horrible customer service and poor overall experience.
I was denied entry because I was accompanied by my 16-year-old daughter, yet the admission fees had already been paid upfront. Despite this, the staff refused to issue a refund. To make matters worse, they would not provide their names when asked.
The manager was extremely rude and completely unwilling to help resolve the situation. When I requested the senior manager’s name to escalate the issue, he refused to provide it and instead handed me a business card, telling me to call management. I did call, but no one was available. It already feels like getting my money back will be a long and unnecessary headache.
If there are age restrictions, they should be clearly stated on the front page of the website—not hidden or difficult to find. Because of this lack of transparency, I wasted time, gas, and toll money traveling from Brooklyn, and most importantly had to deal with my daughter’s disappointment and frustration.
On top of that, the facility itself is overcrowded. Space is very limited, the saunas are tiny, and you have to wait just to get into them.
Based on how this situation was handled and the overall experience, I would not recommend this place.
I was denied entry because I was accompanied by my 16-year-old daughter, yet the admission fees had already been paid upfront. Despite this, the staff refused to issue a refund. To make matters worse, they would not provide their names when asked.
The manager was extremely rude and completely unwilling to help resolve the situation. When I requested the senior manager’s name to escalate the issue, he refused to provide it and instead handed me a business card, telling me to call management. I did call, but no one was available. It already feels like getting my money back will be a long and unnecessary headache.
If there are age restrictions, they should be clearly stated on the front page of the website—not hidden or difficult to find. Because of this lack of transparency, I wasted time, gas, and toll money traveling from Brooklyn, and most importantly had to deal with my daughter’s disappointment and frustration.
On top of that, the facility itself is overcrowded. Space is very limited, the saunas are tiny, and you have to wait just to get into them.
Based on how this situation was handled and the overall experience, I would not recommend this place.
翻译：糟糕的客户服务和糟糕的整体体验。
我因为带着16岁的女儿而被拒绝入场，尽管门票已经预付。尽管如此，工作人员仍然拒绝退款。更糟糕的是，当我询问他们的姓名时，他们拒绝提供。
经理态度极其恶劣，完全不愿意帮忙解决问题。当我要求他提供上级经理的姓名以便向上级反映情况时，他拒绝提供，只是递给我一张名片，让我联系管理层。我打了电话，但无人接听。感觉要拿回我的钱将会是一场漫长而不必要的麻烦。
如果有年龄限制，应该在网站首页明确标明，而不是隐藏起来或难以找到。由于缺乏透明度，我浪费了从布鲁克林赶来的时间、汽油和过路费，最重要的是，我不得不忍受女儿的失望和沮丧。
此外，场馆本身也人满为患。空间非常有限，桑拿房也很小，而且进去还要排队。
就这件事的处理方式和整体体验而言，我不推荐这个地方。
我因为带着16岁的女儿而被拒绝入场，尽管门票已经预付。尽管如此，工作人员仍然拒绝退款。更糟糕的是，当我询问他们的姓名时，他们拒绝提供。
经理态度极其恶劣，完全不愿意帮忙解决问题。当我要求他提供上级经理的姓名以便向上级反映情况时，他拒绝提供，只是递给我一张名片，让我联系管理层。我打了电话，但无人接听。感觉要拿回我的钱将会是一场漫长而不必要的麻烦。
如果有年龄限制，应该在网站首页明确标明，而不是隐藏起来或难以找到。由于缺乏透明度，我浪费了从布鲁克林赶来的时间、汽油和过路费，最重要的是，我不得不忍受女儿的失望和沮丧。
此外，场馆本身也人满为患。空间非常有限，桑拿房也很小，而且进去还要排队。
就这件事的处理方式和整体体验而言，我不推荐这个地方。
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