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MBobrowski74
Hiroshima Rail Station Staff Extremely Unhelpful to Foriegn Tourists-Beware when visiting Hiroshima
Hiroshima Electric Railway的点评
点评：We are just leaving the Hiroshima Railroad Station as American Tourists. I have traveled all over the world and have never experienced the unprofessionalism and rude staff that are here at this Station. My daughter lives in Japan and is pretty good at the rail, bus and taxi systems in Japan. We are spending three weeks traveling Japan with Hiroshima and Miyajima as one of our stops. Our day in Hiroshima was great, we had an amazing tour guide who spent 7 hours with us walking us all over this beautiful city. When we went back to the rail station we gave ourselves plenty of time to walk around and know where our trian was to go back to Kyoto. As we were heading towards the gates we saw a JR employee and asked for confirmation that we were heading towards the correct track as our city was not listed on the electronic board and there was two trains leaving at the same time. We were told to proceed to track 11 which we did. Once the train arrived we got on the train to find someone in our reserved seats. At that time we determined either they were on the wrong train car or we were, but we felt confident as the JR employee is who guided us to this train. It was determined that we were on the wrong train but the conductor told us not to worry. We could get off the next stop and head back to Hiroshima. Unfortunately there would be no more trains towards Kyoto for the night so we would have to stay in Hiroshima and that we could use our tickets to return to Kyoto in the AM as it was not used yet. When you arrive at Hiroshima you must scan your ticket in front of JR staff. We arrived and told them we were directed on the wrong train and the conductor told us to return from the next train station and that the ticket could be reused in the morning. The staff there told us that was not possible and that our ticket was now invalid because we needed a train the following morning. We explained to the staff what occurred, they had us wait over 45 minutes while they reviewed video tape to confirm what we told them ( I thought Japan was trustworthy...but we were being made into liars), wanted us to tell them the name of the employee....we could not do that because all we knew it was a man wearing a facemask (staff does not wear name badges)...we were being interrogated by staff there at almost midnight when we just wanted to get to our hotel and return in the AM. We felt like criminals at the rail station that did something wrong. We were being questioned by 5 staff members, two of the girls did nothing but laugh behind their masks thinking the situation was funny and that I guess we are stupid Americans traveling when their own staff is who directed us to the wrong train. They told us we needed to buy new tickets at over $250.00. We told them fine and would return in the morning since you could not rebook tickets anymore until 5:30 AM. We spent $200.00 on a hotel near the train station. My daughter went on the Shinkansen Rail website when we got to the hotel where it clearly states that our tickets could be used for unreserved seats within 48 hours which is exactly what the conductor advised us. We returned to the rail station this morning, went right to ticket counter. Guy there was super helpful and understood what occurred...told us we could get back to Kyoto and that our tickets were not used yet. He gave us paperwork to give to the JR staff manning the scanning machines. The young girl there looked at the papers and told us very nasty that she told us last night we needed to buy new tickets. We told her according to their own website due to our situation we did not, showed her the website. She then commented to us, "that we always expect something for free"....excuse me??? We are not expecting anything for free.....we spent over $600 on bullet train tickets, sent in the wrong direction on the way back and just want the ticket to be honored. To be told a ticket is invalid because you need a train the next day( we wouldn't need anything according to them had there been another train that night.) is not our fault. Their website clearly states their policies and the staff manning the ticket scanning apparently do not know of them. This young female JR staff then threatened to call the police on us over our ticket situation....what???? She did not like that we asked her to look at their website about our situation. She then told us that we could only use the ticket for the first train ride. We explained to her that we missed the first train ride going back and forth between the two counters. The 2nd train of the day was coming in 20 min. We went back to the ticket counter, explained to the staff there what was just said to us. He said, no thats incorrect and printed us two tickets for the 7:00 AM train with no issue.
My advice to travelers using the Shinkansen Rail Station in Hiroshima who are foreign is to make sure you know where you going in maneuvering the station as some staff are not helpful, condensending and rude. This has left a sour note on our visit to Hiroshima unfortunately. Best of luck to you all traveling through this Station....you have been warned!
My advice to travelers using the Shinkansen Rail Station in Hiroshima who are foreign is to make sure you know where you going in maneuvering the station as some staff are not helpful, condensending and rude. This has left a sour note on our visit to Hiroshima unfortunately. Best of luck to you all traveling through this Station....you have been warned!
翻译：我们刚离开广岛火车站，是美国游客。我游历过世界各地，从未遇到过像这个车站这样不专业、态度恶劣的工作人员。我的女儿住在日本，对日本的铁路、巴士和出租车系统都很熟悉。我们计划在日本旅行三周，广岛和宫岛是其中一站。我们在广岛的一天非常愉快，我们的导游非常棒，花了七个小时带我们游览了这座美丽的城市。回到火车站后，我们预留了充足的时间四处走走，看看回京都的火车在哪里。当我们走向检票口时，遇到一位JR工作人员，便上前确认我们是否走对了站台，因为电子显示屏上没有显示我们的目的地，而且当时有两趟列车同时出发。工作人员告诉我们应该去11号站台，我们就照做了。列车到站后，我们上车却发现有人坐在我们预定的座位上。当时我们判断要么是他们坐错了车厢，要么是我们坐错了，但我们觉得很有信心，因为带我们上这趟车的JR工作人员很专业。后来确认我们坐错了车，但列车员告诉我们不用担心，可以在下一站下车返回广岛。可惜的是，当晚没有开往京都的列车了，所以我们只能留在广岛，并告诉我们车票还没用完，第二天早上可以继续用回京都。到达广岛后，必须在JR工作人员面前扫描车票。我们到达后告诉他们我们被误导上了车，列车员让我们从下一站下车，并说车票第二天早上可以继续使用。但那里的工作人员告诉我们不行，因为我们第二天早上需要乘车，所以车票已经失效了。我们向工作人员解释了事情经过，他们让我们等了45分钟，查看监控录像来确认我们所说的话（我原以为日本值得信赖……结果却被当成了骗子）。他们还想让我们说出那个员工的名字……我们根本说不出来，因为我们只知道他是个戴着口罩的男人（工作人员不戴名牌）……我们当时已经快到午夜了，却被工作人员盘问，而我们只想赶紧回酒店，第二天早上再来。感觉自己像犯了错的罪犯一样站在火车站。五个工作人员轮番盘问我们，其中两个女孩戴着口罩，一边笑一边觉得这事儿很好笑，还说我们是愚蠢的美国游客，可明明是他们自己的工作人员把我们带错了车。他们告诉我们必须重新买票，价格超过250美元。我们只好说好吧，明天早上再来，因为早上5:30之前是不能改签的。我们在火车站附近住了一家酒店，花了200美元。到达酒店后，我女儿上网查看了新干线官网，上面清楚地写着我们的车票可以在48小时内用于非指定席，这和列车员之前告诉我们的完全一致。今天早上我们回到火车站，直接去了售票处。那里的工作人员非常热心，也理解我们遇到的情况……他告诉我们可以返回京都，而且我们的车票还没用完。他给了我们一些文件，让我们交给负责扫描机的JR工作人员。那里的一位年轻女孩看了文件后，态度非常恶劣地告诉我们，她昨晚明明告诉我们需要重新买票。我们告诉她，根据他们自己的网站，由于我们的情况，我们不需要重新买票，并给她看了网站。然后她居然说：“我们总是想着免费的东西……” 什么？？？我们并没有想着免费的东西……我们花了600多美元买了新干线车票，结果回程的时候被送错了方向，我们只是希望这张票能被承认而已。被告知车票无效，因为我们第二天需要乘车（他们说如果当晚还有车，我们就什么都不需要了），这并非我们的错。他们的网站上明明写着相关规定，但检票员显然对此一无所知。这位年轻的JR女员工竟然威胁要报警……什么？！我们请她查看网站上的相关信息，她很不高兴。然后她告诉我们，这张票只能用于第一班火车。我们向她解释说，因为在两个售票窗口之间来回奔波，我们错过了第一班火车。当天第二班火车还有20分钟就到了。我们回到售票窗口，向那里的工作人员解释了刚才的情况。他说，不对，然后很顺利地给我们打印了两张早上7点的车票。
我建议在广岛新干线车站乘车的外国旅客，一定要熟悉车站的布局和流程，因为有些工作人员并不乐于助人。态度傲慢无礼。很遗憾，这次广岛之行给我们留下了不好的印象。祝所有途经此站的旅客好运……我已经警告过你们了！
我建议在广岛新干线车站乘车的外国旅客，一定要熟悉车站的布局和流程，因为有些工作人员并不乐于助人。态度傲慢无礼。很遗憾，这次广岛之行给我们留下了不好的印象。祝所有途经此站的旅客好运……我已经警告过你们了！
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