点评:Visited today for my granddaughters 5 th birthday. Clearly overbooked nowhere to greet guests, unable to set up party food until 2.40, booked for 2.00p.m. Room was very small and cramped.
When we have visited in the past adults have been able to enjoy bouncing with their children. This is now not allowed!!!!!! They aren’t eve allowed into the bounce room to supervise their children. So you are left with 4 and 5 year olds in with much older and bigger children.
To add insult we were then asked to pay the bill in full before we set up the party or leave.
I was assured that the staff were all fully trained to look after the children while they are playing. However I observed an Autistic child in our group being told to jump from a high tower, by a gum chewing, disinterested miserable worker.
He was afraid so sat down but was immediately shouted at to stand up. The male worker was then join by a young blonde girl and they had a little laugh and a chat while the distressed boy was left at the top of the tower. He eventually curled up and hid at the side of the tower. At this point I went to complain about the so called trained staff. To be fair someone did go to try and help but it was too late he was inconsolable. The staff don’t have fun with the children they just walk round with their whistles and red and yellow cards!
All this for the bargain price of £240!
I would not recommend for a young child’s party unless you are happy with poor service and value for money
翻译:今天来这里庆祝我孙女的 5 岁生日。显然预订过多,没有地方接待客人,无法在 2.40 之前准备派对食物,预订了 2.00p.m。房间非常小,拥挤。
我们以前来过这里,成年人可以和孩子们一起享受蹦蹦跳跳的乐趣。现在不允许这样做了!他们甚至不允许进入蹦蹦跳跳的房间照看孩子。所以你只能和 4 岁和 5 岁的孩子以及年龄更大、个头更大的孩子待在一起。
更可恶的是,我们被要求在开始派对或离开之前全额付清账单。
我得到保证,所有员工都受过充分的培训,可以在孩子们玩耍时照顾他们。然而,我看到我们团队中一个患有自闭症的孩子被一个嚼着口香糖、毫无兴趣的可怜工作人员要求从高塔上跳下去。
他很害怕,所以坐了下来,但马上被大声呵斥,让他站起来。随后,一名金发小女孩加入了这名男工作人员的行列,他们笑着聊了聊,而那个心烦意乱的男孩则留在了塔顶。他最终蜷缩起来,躲在塔的一侧。这时,我开始抱怨所谓的训练有素的工作人员。公平地说,确实有人试图去帮忙,但为时已晚,他已经无法安慰了。工作人员不喜欢和孩子们玩,他们只是拿着口哨和红黄牌四处走动!
所有这些只需 240 英镑的便宜价格!
除非您对糟糕的服务和性价比感到满意,否则我不会推荐带小孩参加派对