旅行
账户
Cory P
Poor Customer Service -
Soar Adventure Tower的点评
点评：I was so excited to take my family to Soar Adventure Tower on Saturday 2/3, but unfortunately the service was terrible. My wife, daughter who is 10 yrs old, and myself arrived at 2:30pm. The kid at the front desk who checked us in advised the cost would be $163 for us to do the tower, no problem. As we're waiting around I noticed on the sign that the "twilight" rate (2 hours before closing) was about $60 cheaper. I asked the worker what time they close and he replied 4pm. I said, "oh well it look like we should have been charged the twilight rate." He replies, "uh yeah I guess. Hold on one second". He goes to a room off to the side to speak to who I assume is the manager. He comes back out and says, "we're not doing twilight in the month of February". Nowhere on the sign does it say that twilight pricing doesn't apply in the month of February. I asked to speak to the manager. He goes behind the door, and comes back alone. I ask where is there manager, to where he replied, "She told me to charge you full price, and she's not going to come out and talk to you."I continue to explain to him that we should be charged the twilight pricing as the time falls within the 2 hours before closing for him to reply "I don't know I just work here". I explained to him that customer conflict is part of working there. I asked to be refunded the money where he said I already did it. He could care less that we had a bad experience.
Needless to say our fun filled activity that we were so looking forward too was ruined. Not because we had to pay full price, but because of the poor customer service. The kid at the front desk could care less that we asked for a refund, and the manager not coming out was the icing on the cake.
Needless to say our fun filled activity that we were so looking forward too was ruined. Not because we had to pay full price, but because of the poor customer service. The kid at the front desk could care less that we asked for a refund, and the manager not coming out was the icing on the cake.
翻译：我很高兴能在周六 2 月 3 日带我的家人去翱翔冒险塔 (Soar Adventure Tower)，但不幸的是服务很糟糕。我的妻子、10 岁的女儿和我本人于下午 2:30 到达。前台帮我们办理入住的小伙子告诉我们，建造这座塔的费用是 163 美元，没问题。当我们在附近等待时，我注意到标牌上写着“黄昏”票价（关门前 2 小时）大约便宜 60 美元。我问工作人员几点关门，他回答说下午四点。我说：“哦，看来我们应该收取黄昏费率。”他回答说：“呃，是的，我想。等一下”。他走到旁边的一个房间与我认为是经理的人交谈。他回来后说：“我们不会在二月份拍暮光片”。标志上没有任何地方表明暮光定价不适用于二月份。我要求与经理交谈。他走进门后，独自一人回来。我问经理在哪里，他回答说：“她告诉我要向你收取全价，但她不会出来和你说话。”我继续向他解释，我们应该收取黄昏定价，因为时间正好在关门前2小时内，他回复“我不知道，我只是在这里工作”。我向他解释说，客户冲突是在那里工作的一部分。我要求退还钱，他说我已经这么做了。他不在乎我们有什么不好的经历。
不用说，我们如此期待的充满乐趣的活动也被毁了。不是因为我们必须支付全价，而是因为客户服务很差。前台的孩子根本不在乎我们要求退款，而经理没有出来更是锦上添花。
不用说，我们如此期待的充满乐趣的活动也被毁了。不是因为我们必须支付全价，而是因为客户服务很差。前台的孩子根本不在乎我们要求退款，而经理没有出来更是锦上添花。
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