点评:DO NOT FLY WITH THEM - Absolutely horrid customer service! My husband purchased a gift certificate for over $1000 for an anniversary gift. Our full intention was to use it before the expiry date. Unfortunately due to medical circumstances we were not able to. Deana did not care and basically condescendingly indicated this when we called to try and book after expiry. We did not have a date booked, did not cancel on them and merely were asking for the courtesy of an extension for a pricey ticket. They will keep your money and not work with you at all. In all of this, while she was on the phone with me and cutting me off, she hung up on me when I asked her to stop interrupting me so I could speak. Honestly one of the rudest interactions with someone in a hospitality position. Please share and beware
翻译:不要和他们一起飞行 - 绝对糟糕的客户服务!我丈夫花了 1000 多美元购买了一张礼券作为周年纪念礼物。我们的全部意图是在到期日之前使用它。不幸的是,由于医疗情况,我们无法做到。 Deana 不在乎,当我们在到期后打电话尝试预订时,基本上居高临下地表示这一点。我们没有预订日期,也没有取消预订,只是要求为一张昂贵的机票延期。他们会保留你的钱,根本不和你一起工作。在所有这一切中,当她和我通电话并打断我时,当我让她停止打扰我以便我可以说话时,她挂断了我的电话。老实说,这是与待客人员最粗鲁的互动之一。请分享并注意