下载App
资质规则
旅行
账户
DJ T
Do not book unless you are 30 mins away from flight & have no work/caregiving responsibilities
Above the Clouds的点评
点评：WARNING: DO NOT BOOK if you live in NYC OR are visiting the area OR have work in the morning and or children/other responsibilities to take care of.
I bought two tickets last year for $750 because it was my elderly mother's lifelong dream. It was a huge expense for me but my mom was here on a rare visit to the country. Shortly after I bought the tickets, she injured herself and wasn't able to fly. The owners would not even consider a refund EVEN THOUGH WE BOUGHT THE TICKETS JUST OVER A WEEK PRIOR, stating "you don't get refunds on concert and basketball game tickets."...well, with concert/game tickets, there are dozens of websites where you can resell if you need to.
WARNING: YOU WILL NOT GET A REFUND AND YOU WILL NOT BE ABLE TO RESELL THESE TICKETS IF YOU NEED TO.
Every resale website requires an event date and a recognizable business/location to sell tickets--this experience doesn't qualify. No one in our networks or on sites like Craigslist would buy the tickets despite weeks of trying because of the expense.
We tried to reschedule when my mom's injury was marginally better but either we or they canceled 3 times in the days before because of weather conditions. I totally understand weather is out their control so I'm only noting this so potential customers understand that if you are traveling from somewhere not near the tiny town in Central New York they fly from, you WILL LOSE MONEY IF THEY CANCEL LAST MINUTE. WE ONCE HAD TO CANCEL 30 MINUTES BEFORE WE WERE SETTING OUT TO TRAVEL TO THE FLIGHT because despite prediction of bad weather, they would not confirm cancellation until later.
THEY ONLY PROMISE TO CONFIRM WHETHER THEY FLY BY 8PM THE NIGHT BEFORE THE 5:15AM FLIGHT!
This means that if you don't have a car, you'll spend minimum $200 on travel (THREE HOURS FROM NYC ON PUBLIC TRANSPORT/2 HOURS BY CAR W/ TRAFFIC), minimum $300 on an overnight hotel stay near the flight.
WARNING: THE ACTUAL COST OF THE EXPERIENCE IS EASILY $1000+ for two people.
An overnight hotel we booked made an exception when I explained my mother inhured herself, and gave us a refund as any humane business should.
Fast forward one year, once the weather became nice again, my husband and I tried to fly before the tickets expired so as not to lose out on the money. To their credit: they give you a year to reschedule although I'm sure most people want to fly when the landscape is pretty. Due to weather, three flights were canceled and then they told us our ticket had expired even though we tried to schedule this trip for a month straight.
WARNING: THEY CANCELED THREE WEEKENDS IN A ROW THIS YEAR.
If you had booked your tickets this month and booked an overnight hotel each time, you would have lost $1000 minimum.
-If you have small children at home, you would have paid for an overnight babysitter three times.
-If you work and can’t schedule for a weekday, you would have missed three days of work.
As the last straw, they gave us a one-week extension on our tickets earlier in the month but after I very politely asked for them to reconsider a refund after all the cancellations, they said our tickets had already expired. I’m sure this was because I asked for a refund. Once I called them out on this, they curtly offered the extension again but at this point we don’t feel comfortable flying with them due to their “uncaring and unsympathetic” demeanor as the customer below me called it.
Throughout the booking experience, they were deeply condescending, passive aggressive, and sometimes venomous, when given the slightness push back. Note: after I said I’m posting this review, their tone did such a 180 to so pleasant and accommodating to try to get us re-booked, it was actually unnerving—they tried to gaslight me into thinking all the scheduling issues were my fault (even though they canceled four times), and I’ve no doubt they did this so they could say they made “every effort was made to accommodate us.”
I can’t speak to the quality of the experience—my warning is about the experience of booking with this inflexible company should weather go bad (which it does frequently) and the logistical nightmare and loss of money if something goes wrong or you’re not near their small town--$1000+ is a lot of money to gamble on good luck.
I bought two tickets last year for $750 because it was my elderly mother's lifelong dream. It was a huge expense for me but my mom was here on a rare visit to the country. Shortly after I bought the tickets, she injured herself and wasn't able to fly. The owners would not even consider a refund EVEN THOUGH WE BOUGHT THE TICKETS JUST OVER A WEEK PRIOR, stating "you don't get refunds on concert and basketball game tickets."...well, with concert/game tickets, there are dozens of websites where you can resell if you need to.
WARNING: YOU WILL NOT GET A REFUND AND YOU WILL NOT BE ABLE TO RESELL THESE TICKETS IF YOU NEED TO.
Every resale website requires an event date and a recognizable business/location to sell tickets--this experience doesn't qualify. No one in our networks or on sites like Craigslist would buy the tickets despite weeks of trying because of the expense.
We tried to reschedule when my mom's injury was marginally better but either we or they canceled 3 times in the days before because of weather conditions. I totally understand weather is out their control so I'm only noting this so potential customers understand that if you are traveling from somewhere not near the tiny town in Central New York they fly from, you WILL LOSE MONEY IF THEY CANCEL LAST MINUTE. WE ONCE HAD TO CANCEL 30 MINUTES BEFORE WE WERE SETTING OUT TO TRAVEL TO THE FLIGHT because despite prediction of bad weather, they would not confirm cancellation until later.
THEY ONLY PROMISE TO CONFIRM WHETHER THEY FLY BY 8PM THE NIGHT BEFORE THE 5:15AM FLIGHT!
This means that if you don't have a car, you'll spend minimum $200 on travel (THREE HOURS FROM NYC ON PUBLIC TRANSPORT/2 HOURS BY CAR W/ TRAFFIC), minimum $300 on an overnight hotel stay near the flight.
WARNING: THE ACTUAL COST OF THE EXPERIENCE IS EASILY $1000+ for two people.
An overnight hotel we booked made an exception when I explained my mother inhured herself, and gave us a refund as any humane business should.
Fast forward one year, once the weather became nice again, my husband and I tried to fly before the tickets expired so as not to lose out on the money. To their credit: they give you a year to reschedule although I'm sure most people want to fly when the landscape is pretty. Due to weather, three flights were canceled and then they told us our ticket had expired even though we tried to schedule this trip for a month straight.
WARNING: THEY CANCELED THREE WEEKENDS IN A ROW THIS YEAR.
If you had booked your tickets this month and booked an overnight hotel each time, you would have lost $1000 minimum.
-If you have small children at home, you would have paid for an overnight babysitter three times.
-If you work and can’t schedule for a weekday, you would have missed three days of work.
As the last straw, they gave us a one-week extension on our tickets earlier in the month but after I very politely asked for them to reconsider a refund after all the cancellations, they said our tickets had already expired. I’m sure this was because I asked for a refund. Once I called them out on this, they curtly offered the extension again but at this point we don’t feel comfortable flying with them due to their “uncaring and unsympathetic” demeanor as the customer below me called it.
Throughout the booking experience, they were deeply condescending, passive aggressive, and sometimes venomous, when given the slightness push back. Note: after I said I’m posting this review, their tone did such a 180 to so pleasant and accommodating to try to get us re-booked, it was actually unnerving—they tried to gaslight me into thinking all the scheduling issues were my fault (even though they canceled four times), and I’ve no doubt they did this so they could say they made “every effort was made to accommodate us.”
I can’t speak to the quality of the experience—my warning is about the experience of booking with this inflexible company should weather go bad (which it does frequently) and the logistical nightmare and loss of money if something goes wrong or you’re not near their small town--$1000+ is a lot of money to gamble on good luck.
翻译：警告：如果你住在纽约市、正在该地区旅游，或者早上需要工作/有孩子或其他事情要照顾，请切勿购票。
去年我花了750美元买了两张票，因为这是年事已高的母亲一生的心愿。这对我来说是一笔不小的开支，不过当时母亲正好难得地来了一趟美国。可就在买票后不久，她受伤了，无法乘机出行。警告：您将无法获得退款，而且万一需要的话也根本无法转售这些门票。尽管我们是在一周多前购买的门票，但卖家甚至连退款的可能性都不肯考虑，还声称“音乐会或篮球赛的门票是不予退款的”……其实对于各类演出或比赛的门票而言，市面上有数十个网站可供人们转售。每个转售网站都要求提供活动日期以及可识别的商家/地点才能出售门票——而此次情况并不符合要求。尽管我们尝试了数周，但由于票价过高，我们的人脉网络中的任何人以及Craigslist等网站上的用户都不愿购买这些门票。
在我母亲的伤势稍有好转时，我们试图重新安排活动日期，但在活动前几天，由于天气原因，我们或主办方分别三次取消了活动。我完全理解天气情况是他们无法控制的，我提到这点只是为了让潜在顾客明白：如果您是从离纽约州中部那个小镇较远的地方出发，一旦航班在临近出发前被取消，您肯定会遭受经济损失。曾经有一次，我们在原定出发时间前30分钟才不得不取消行程——尽管天气预报显示天气恶劣，但他们直到后来才确认航班取消。他们只承诺在凌晨5:15航班的前一晚8点前确认航班是否正常起飞！
这意味着，如果你没有车，仅交通费用就至少需要200美元（乘公共交通从纽约市出发需3小时；堵车时开车则需2小时），而在航班起飞地附近的酒店过夜费用也至少需要300美元。
警告：对于两个人来说，整个行程的实际花费很容易超过1000美元。
在我说明母亲受伤的情况后，我们预订的酒店破例给予了通融。他们按照任何有良知的企业都该做的那样，给我们办理了退款。
一年后，天气再度转好，为了不让机票作废、钱白花，我和丈夫试图重新预订航班。值得称赞的是：他们确实给予乘客一年时间来重新安排行程，不过我敢肯定大多数人还是希望能在风景优美的时节去旅行。然而由于天气原因，三次航班都被取消了；尽管我们连续一个月都在尝试重新订票，他们却还是告诉我们机票已经过期了。警告：今年他们连续取消了三个周末的活动。
如果你本月订了票，并且每次都预订了过夜酒店，那你至少会损失1000美元。
- 如果你家里有小孩，那你就得三次付费请人深夜帮忙照看孩子。
- 如果你需要上班且无法在工作日请假，那你就会错过三天的工作时间。
最糟糕的是……本月初，他们给了我们一周的机票有效期延长期。但在经历了多次航班取消后，我礼貌地请求他们重新考虑退款事宜，他们却称我们的机票早已过期。我敢肯定，这是因为我提出了退款请求。在我指出这一点后，他们才草草重新给予了延期服务。不过此时，鉴于他们那种如下面这位顾客所言的“漠不关心且毫无同情心”的态度，我们实在不想再乘坐他们的航班了。在整个预订过程中，他们表现得极其傲慢、阴阳怪气，稍一遇到抵触就变得恶言相向。值得注意的是：在我表示要发布此评论后，他们的态度立刻来了个180度大转变，变得极为友善且乐于配合，试图让我们重新预订。这种转变反而让人不安——他们试图对我进行心理操控，让我误以为所有预约方面的问题都是我的错（尽管实际上是他们取消了四次预约）。我毫不怀疑他们这么做只是为了能宣称“已尽一切努力来满足我们的需求”罢了。
至于体验质量如何，我就不得而知了——我的警告主要是针对那些天气恶劣时（这种情况屡见不鲜）仍不愿灵活变通的公司：如果出了什么问题，或者你不在他们所在的小镇附近，就会陷入极其混乱的物流困境，还会遭受经济损失。把1000多美元押在“好运能够降临”上，实在是件不值得冒险的事。
去年我花了750美元买了两张票，因为这是年事已高的母亲一生的心愿。这对我来说是一笔不小的开支，不过当时母亲正好难得地来了一趟美国。可就在买票后不久，她受伤了，无法乘机出行。警告：您将无法获得退款，而且万一需要的话也根本无法转售这些门票。尽管我们是在一周多前购买的门票，但卖家甚至连退款的可能性都不肯考虑，还声称“音乐会或篮球赛的门票是不予退款的”……其实对于各类演出或比赛的门票而言，市面上有数十个网站可供人们转售。每个转售网站都要求提供活动日期以及可识别的商家/地点才能出售门票——而此次情况并不符合要求。尽管我们尝试了数周，但由于票价过高，我们的人脉网络中的任何人以及Craigslist等网站上的用户都不愿购买这些门票。
在我母亲的伤势稍有好转时，我们试图重新安排活动日期，但在活动前几天，由于天气原因，我们或主办方分别三次取消了活动。我完全理解天气情况是他们无法控制的，我提到这点只是为了让潜在顾客明白：如果您是从离纽约州中部那个小镇较远的地方出发，一旦航班在临近出发前被取消，您肯定会遭受经济损失。曾经有一次，我们在原定出发时间前30分钟才不得不取消行程——尽管天气预报显示天气恶劣，但他们直到后来才确认航班取消。他们只承诺在凌晨5:15航班的前一晚8点前确认航班是否正常起飞！
这意味着，如果你没有车，仅交通费用就至少需要200美元（乘公共交通从纽约市出发需3小时；堵车时开车则需2小时），而在航班起飞地附近的酒店过夜费用也至少需要300美元。
警告：对于两个人来说，整个行程的实际花费很容易超过1000美元。
在我说明母亲受伤的情况后，我们预订的酒店破例给予了通融。他们按照任何有良知的企业都该做的那样，给我们办理了退款。
一年后，天气再度转好，为了不让机票作废、钱白花，我和丈夫试图重新预订航班。值得称赞的是：他们确实给予乘客一年时间来重新安排行程，不过我敢肯定大多数人还是希望能在风景优美的时节去旅行。然而由于天气原因，三次航班都被取消了；尽管我们连续一个月都在尝试重新订票，他们却还是告诉我们机票已经过期了。警告：今年他们连续取消了三个周末的活动。
如果你本月订了票，并且每次都预订了过夜酒店，那你至少会损失1000美元。
- 如果你家里有小孩，那你就得三次付费请人深夜帮忙照看孩子。
- 如果你需要上班且无法在工作日请假，那你就会错过三天的工作时间。
最糟糕的是……本月初，他们给了我们一周的机票有效期延长期。但在经历了多次航班取消后，我礼貌地请求他们重新考虑退款事宜，他们却称我们的机票早已过期。我敢肯定，这是因为我提出了退款请求。在我指出这一点后，他们才草草重新给予了延期服务。不过此时，鉴于他们那种如下面这位顾客所言的“漠不关心且毫无同情心”的态度，我们实在不想再乘坐他们的航班了。在整个预订过程中，他们表现得极其傲慢、阴阳怪气，稍一遇到抵触就变得恶言相向。值得注意的是：在我表示要发布此评论后，他们的态度立刻来了个180度大转变，变得极为友善且乐于配合，试图让我们重新预订。这种转变反而让人不安——他们试图对我进行心理操控，让我误以为所有预约方面的问题都是我的错（尽管实际上是他们取消了四次预约）。我毫不怀疑他们这么做只是为了能宣称“已尽一切努力来满足我们的需求”罢了。
至于体验质量如何，我就不得而知了——我的警告主要是针对那些天气恶劣时（这种情况屡见不鲜）仍不愿灵活变通的公司：如果出了什么问题，或者你不在他们所在的小镇附近，就会陷入极其混乱的物流困境，还会遭受经济损失。把1000多美元押在“好运能够降临”上，实在是件不值得冒险的事。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
