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Don’t go if you want a relaxing day!
The Spa at Mottram Hall的点评
点评：If you are looking for a relaxing trip with good service, this is not the spa for you!
The service is consistently poor. Breakfast was offered, except the only item left was one solitary muffin. One coffee cup left which was dirty. The tables in the restaurant were littered with dirty crockery and there was no staff member to be seen.
The soup at lunch was served luke warm not once but twice. The member of staff on training proceeded to “assure us” that the soup was hot the second time. It was not.
I was booked in for a treatment and explained what I wanted. The treatment when I had it was not what I had asked for despite asking numerous times before my treatment started. There was certainly a desire to upsell. There were a number of apprentices on the day we visited. Following the treatment, the usual upselling continued, however when there were 7 or 8 apprentices all doing this at the same time, it was very difficult to hear anything and not in keeping with the relaxing atmosphere!
The spa day was overbooked. There were not enough lockers or loungers and a good proportion of the lockers were broken. Our towels had stains on. Despite offering branded Champneys goodies, these didn’t transpire either.
Lack of communication at check in. Fire alarm sounded consistently and repeatedly leaving guests unsure as to whether this was a drill and if we needed to evacuate, we had no idea where to go!
All in all a really poor experience. I have fed this back to Mottram Hall and Head Office. Despite what appeared to be a standard response to my initial email, my subsequent emails, including to head office have been ignored.
The spa has the potential to be fantastic, however the same issues repeat over and over. The lack of consistency and the failure to address complaints fully which extends right the way up to the top
of Champneys means I won’t return.
The service is consistently poor. Breakfast was offered, except the only item left was one solitary muffin. One coffee cup left which was dirty. The tables in the restaurant were littered with dirty crockery and there was no staff member to be seen.
The soup at lunch was served luke warm not once but twice. The member of staff on training proceeded to “assure us” that the soup was hot the second time. It was not.
I was booked in for a treatment and explained what I wanted. The treatment when I had it was not what I had asked for despite asking numerous times before my treatment started. There was certainly a desire to upsell. There were a number of apprentices on the day we visited. Following the treatment, the usual upselling continued, however when there were 7 or 8 apprentices all doing this at the same time, it was very difficult to hear anything and not in keeping with the relaxing atmosphere!
The spa day was overbooked. There were not enough lockers or loungers and a good proportion of the lockers were broken. Our towels had stains on. Despite offering branded Champneys goodies, these didn’t transpire either.
Lack of communication at check in. Fire alarm sounded consistently and repeatedly leaving guests unsure as to whether this was a drill and if we needed to evacuate, we had no idea where to go!
All in all a really poor experience. I have fed this back to Mottram Hall and Head Office. Despite what appeared to be a standard response to my initial email, my subsequent emails, including to head office have been ignored.
The spa has the potential to be fantastic, however the same issues repeat over and over. The lack of consistency and the failure to address complaints fully which extends right the way up to the top
of Champneys means I won’t return.
翻译：如果您想享受一次放松的旅行，享受优质的服务，那么这家水疗中心不适合您！
服务一直很差。提供早餐，但只剩下一个松饼。只剩下一个脏兮兮的咖啡杯。餐厅的桌子上散落着脏兮兮的餐具，看不到任何工作人员。
午餐的汤不止一次是温热的，而是两次。接受培训的工作人员继续“向我们保证”第二次汤是热的。但事实并非如此。
我预约了一次治疗，并解释了我想要什么。尽管在治疗开始前我多次询问，但我接受的治疗并不是我所要求的。他们肯定想加价销售。我们去的那天有很多学徒。治疗结束后，他们继续进行通常的加价销售，但是当 7 或 8 名学徒同时这样做时，很难听到任何声音，这与轻松的氛围不符！
水疗中心预订过多。储物柜或躺椅不够，而且大部分储物柜都坏了。我们的毛巾上有污渍。尽管提供品牌 Champneys 礼品，但这些也都没有发生。
办理入住时缺乏沟通。火警不断响起，让客人不确定这是否是演习，我们是否需要疏散，我们不知道该去哪里！
总而言之，这是一次非常糟糕的体验。我已将此事反馈给 Mottram Hall 和总部。尽管我的第一封电子邮件似乎得到了标准回复，但我随后的电子邮件，包括发给总部的电子邮件都被忽略了。
水疗中心本来可以很棒，但同样的问题一再重复。缺乏一致性和未能完全解决投诉，这一直延伸到 Champneys 的高层，这意味着我不会再来了。
服务一直很差。提供早餐，但只剩下一个松饼。只剩下一个脏兮兮的咖啡杯。餐厅的桌子上散落着脏兮兮的餐具，看不到任何工作人员。
午餐的汤不止一次是温热的，而是两次。接受培训的工作人员继续“向我们保证”第二次汤是热的。但事实并非如此。
我预约了一次治疗，并解释了我想要什么。尽管在治疗开始前我多次询问，但我接受的治疗并不是我所要求的。他们肯定想加价销售。我们去的那天有很多学徒。治疗结束后，他们继续进行通常的加价销售，但是当 7 或 8 名学徒同时这样做时，很难听到任何声音，这与轻松的氛围不符！
水疗中心预订过多。储物柜或躺椅不够，而且大部分储物柜都坏了。我们的毛巾上有污渍。尽管提供品牌 Champneys 礼品，但这些也都没有发生。
办理入住时缺乏沟通。火警不断响起，让客人不确定这是否是演习，我们是否需要疏散，我们不知道该去哪里！
总而言之，这是一次非常糟糕的体验。我已将此事反馈给 Mottram Hall 和总部。尽管我的第一封电子邮件似乎得到了标准回复，但我随后的电子邮件，包括发给总部的电子邮件都被忽略了。
水疗中心本来可以很棒，但同样的问题一再重复。缺乏一致性和未能完全解决投诉，这一直延伸到 Champneys 的高层，这意味着我不会再来了。
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