旅行
账户
Diane M
Poor experience for disabled
P&O Ferries - Larne To Cairnryan的点评
点评：The noon ferry Larne/Cairnryan was cancelled and I did not receive email or text message before I set off to Larne… no mobile signal where I was staying. So, no choice but to wait 4 hours in the car park.
So 4 hours early and security feel the need to check my boot, bonnet causing even more stress for this 76 year old. I have mobility issues and it was a difficult painful walk to the cafe. The two ladies serving were so gracious and helpful and provided a snack “on them”. Afterwards, I was given £6.00 voucher, coffee was £3.80 so not enough for a snack or the duty free at all. Then I was given a wheelchair assist back to my car. Thanks to lovely employee gentleman for that.
I requested to use the lift on booking and that’s all you can expect… absolutely no assistance to walk to the Club Lounge. The only saving grace of a miserable journey so far, was the help and attention of Raul, the Club Lounge steward. So conscientious, helpful and attentive for the sail.
On docking, again no help to get to the lift fighting the throngs of people heading for the stairs.
I travel on this route several times a year and the only helpful employees have been Octavian and Raul… they deserve recognition, as well as the two ladies at the Larne cafe.
So 4 hours early and security feel the need to check my boot, bonnet causing even more stress for this 76 year old. I have mobility issues and it was a difficult painful walk to the cafe. The two ladies serving were so gracious and helpful and provided a snack “on them”. Afterwards, I was given £6.00 voucher, coffee was £3.80 so not enough for a snack or the duty free at all. Then I was given a wheelchair assist back to my car. Thanks to lovely employee gentleman for that.
I requested to use the lift on booking and that’s all you can expect… absolutely no assistance to walk to the Club Lounge. The only saving grace of a miserable journey so far, was the help and attention of Raul, the Club Lounge steward. So conscientious, helpful and attentive for the sail.
On docking, again no help to get to the lift fighting the throngs of people heading for the stairs.
I travel on this route several times a year and the only helpful employees have been Octavian and Raul… they deserve recognition, as well as the two ladies at the Larne cafe.
翻译：中午的拉恩/凯恩莱恩渡轮取消了，我在出发前往拉恩之前没有收到电子邮件或短信……我住的地方没有手机信号。所以，别无选择，只能在停车场等了4个小时。
提前了4个小时到的，保安觉得有必要检查我的后备箱和引擎盖，这让这个76岁的老人更加紧张。我行动不便，走到咖啡馆真是一段艰难而痛苦的路程。两位服务女士非常亲切和乐于助人，还“随叫随到”了小吃。之后，他们给了我6英镑的代金券，咖啡要3.80英镑，根本不够买小吃或免税店的钱。然后，他们用轮椅协助我回到我的车上。感谢那位可爱的员工先生。
我在预订时要求使用电梯，但也仅此而已……完全没有人协助我走到俱乐部休息室。到目前为止，这段糟糕的旅程中唯一的亮点是俱乐部休息室服务员Raul的帮助和关怀。如此认真负责、乐于助人、为航行尽心尽力。
靠岸时，我又一次被挤到电梯口，却无人帮忙，只能挤过涌向楼梯的人群。
我每年都会乘坐这条航线几次，唯一提供帮助的员工只有 Octavian 和 Raul……他们值得表扬，还有 Larne 咖啡馆的两位女士。
提前了4个小时到的，保安觉得有必要检查我的后备箱和引擎盖，这让这个76岁的老人更加紧张。我行动不便，走到咖啡馆真是一段艰难而痛苦的路程。两位服务女士非常亲切和乐于助人，还“随叫随到”了小吃。之后，他们给了我6英镑的代金券，咖啡要3.80英镑，根本不够买小吃或免税店的钱。然后，他们用轮椅协助我回到我的车上。感谢那位可爱的员工先生。
我在预订时要求使用电梯，但也仅此而已……完全没有人协助我走到俱乐部休息室。到目前为止，这段糟糕的旅程中唯一的亮点是俱乐部休息室服务员Raul的帮助和关怀。如此认真负责、乐于助人、为航行尽心尽力。
靠岸时，我又一次被挤到电梯口，却无人帮忙，只能挤过涌向楼梯的人群。
我每年都会乘坐这条航线几次，唯一提供帮助的员工只有 Octavian 和 Raul……他们值得表扬，还有 Larne 咖啡馆的两位女士。
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