点评:Bought 2 tickets for Thursday 16th of September on line costing £48 THE PAIR as i am a non driver will be going with a friend who is the driver, He went down with a gastric bug the day before and was unable to go so i was also not be going as no transport of mine .Phoned up for a refund and was told no refunds given only if the meeting was cancelled as there terms and conditions as i said a credit would be ok for a meeting later as i have been coming to this meeting for 20 years but no was the answer i stated that to be fair who reads all the terms and conditions and if you do all the legal jargon you do not understand, explained not trying for a sob story only the truth i am 78 years old on a state pension only and this £48 means a lot to me and no reply. then to rub salt into the wounds i received a survey from them asking how much did i enjoy my day out at the races SO MY REPLY WAS TO MENTION ALL ABOVE and you guessed it no reply. So if i ever go there again i will buy tickets on the day and recommend you all do this .also take your own food and drinks as quiet expensive and not a good selection of outlets or quality in my opinion anyway.
翻译:在网上购买了 2 张 9 月 16 日星期四的票,花费 48 英镑,因为我不会开车,所以会和我的司机朋友一起去,他前一天患了胃病,无法前往,所以我也没有交通工具,所以也无法前往。打电话要求退款,被告知只有会议取消才能退款,因为有条款和条件,我说以后开会可以退款,因为我已经参加这个会议 20 年了,但没有得到答复,我说公平地说,谁会阅读所有的条款和条件,如果你阅读所有的法律术语,你就不会理解,解释说这不是一个悲惨的故事,只是真相,我 78 岁,靠国家养老金生活,这 48 英镑对我来说意义重大,但没有回复。然后雪上加霜的是,我收到他们做的一项调查,询问我在赛马场度过的一天有多愉快,所以我的回复是提到以上所有内容,你猜对了,没有回复。所以如果我再去那里的话,我会当天买票,并建议你们都这样做。另外,自带食物和饮料,因为在我看来,价格相当昂贵,而且商店选择不多,质量也不好。