点评:Went today 28th June. It was obviously going to be busy as fruit picking has just started and that was fine , the fruit picking did take forever as the queues were huge but again that was fine and to be expected. What was really disappointing was the attitude of some of the staff on the catering side. We sat outside at the picnic tables and it was lovely with a singer ,however when I went to order food I was told that they were taking a break from service (at 12:30 ) , ok we said let’s go inside to the soft play , no walk ins allowed you have to book in advance, ok we said let’s go to the cafe. We were told sorry we can’t accept anyone else as there is a huge delay in service, even though there were empty tables, unless you want a scone or cake , but you can get food outside ! When we told them that they had stopped serving outside as well that caused some confusion which ended with the very unhappy guy outside offering to do us some chicken goujons and fries almost as a favour.
We have been many times before and since the revamp and its always been lovely but today was dreadful, we had a 7 yr old and a 5 yr old who were excited and hungry after fruit picking and we ended up leaving and going elsewhere for food .
The staff in the shop were lovely and helpful but some of the staff on the catering side were clearly stressed out and quite brusque. To stop taking food orders at half 12 because you need to take a “break” is quite frankly ridiculous.
It is a nice place but today was an eye opener and we won’t be back on a weekend
翻译:今天是 6 月 28 日。显然会很忙,因为水果采摘才刚刚开始,这没关系,采摘水果花了很长时间,因为排队很长,但这也没关系,也在意料之中。真正令人失望的是餐饮方面一些工作人员的态度。我们坐在外面的野餐桌旁,有歌手唱歌,感觉很棒,然而当我去点餐时,我被告知他们要暂停服务(12:30),好的,我们说我们进去玩吧,不允许散伙饭,你必须提前预订,好的,我们说我们去咖啡馆吧。我们被告知很抱歉我们不能接受其他人,因为服务延误了很长时间,尽管有空桌子,除非你想要烤饼或蛋糕,但你可以在外面吃东西!当我们告诉他们他们也停止了户外服务时,引起了一些混乱,最后外面那个非常不高兴的人几乎是好心人提出给我们一些鸡柳和薯条。
翻新前后我们来过很多次,每次都很愉快,但今天真是糟透了。我们带了两个孩子,一个7岁,一个5岁,摘完水果又兴奋又饿,最后我们只好离开,去别处吃饭。
店里的员工很友善,也很乐于助人,但餐饮方面的一些员工显然压力很大,态度也很粗鲁。因为需要“休息”就12点半停止接单,坦白说,这太荒谬了。
这地方不错,但今天真是让人大开眼界,周末我们不会再来了。