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Bad service, please avoid
Vienna Airport Taxi - ViennaDriver的点评
点评：I was moving to Austria (Vienna) from another country with my family of 3 (me, wife and 1.5 year old baby), so I had a lot of luggage and also needed a vehicle with car seat. I booked online from this company to save the hassle on arrival. I was quoted EUR 81, which I gladly accepted as reasonable
However, the driver provided really terrible service and, in addition, charged me an extra EUR 66 for 'waiting time', making my total payment to be EUR 147. Details below:
First, it took me almost 2 hours to come out of the airport due to the following reasons: 1) delays at immigration due to a very long line, and 2) delays in gathering my luggage due to large number of suitcases and unavailability of luggage carts. None of this is my fault as you can imagine.
However, that is when the problem with this service started: Firstly, the driver refused to meet me at the designated spot. Their website instructions had clearly written that the driver meets us at a designated spot. But he refused to come to that spot, instead he was insisting that we walk with our luggage to his car in the parking lot. We tried to explain to him over the phone that we have 2 large luggage carts + a stroller for our baby, and it is just 2 of us (me and my wife). We cannot walk all that way without assistance, and we need him to come to the pickup spot to assist us. After 4 phone calls, he finally agreed to come to the designated spot.
Second, he complained loudly that we are very late and he has been waiting for 2 hours and he'll have to pay a large extra amount for parking etc., and that we will need to cover this cost. None of this was communicated to us before at the time of booking, in their email confirmation. I would assume that such delays in passengers coming out should be expected in international flights, and the drivers and company should know about this and adjust accordingly. I had specifically mentioned in my booking form - as confirmed by the company in their confirmation email - that I have a specific number of suitcases and hand luggage. So they should have expected that it will take some time.
Needless to say, it was a very stressful arrival experience for us. I do not recommend this company's service.
However, the driver provided really terrible service and, in addition, charged me an extra EUR 66 for 'waiting time', making my total payment to be EUR 147. Details below:
First, it took me almost 2 hours to come out of the airport due to the following reasons: 1) delays at immigration due to a very long line, and 2) delays in gathering my luggage due to large number of suitcases and unavailability of luggage carts. None of this is my fault as you can imagine.
However, that is when the problem with this service started: Firstly, the driver refused to meet me at the designated spot. Their website instructions had clearly written that the driver meets us at a designated spot. But he refused to come to that spot, instead he was insisting that we walk with our luggage to his car in the parking lot. We tried to explain to him over the phone that we have 2 large luggage carts + a stroller for our baby, and it is just 2 of us (me and my wife). We cannot walk all that way without assistance, and we need him to come to the pickup spot to assist us. After 4 phone calls, he finally agreed to come to the designated spot.
Second, he complained loudly that we are very late and he has been waiting for 2 hours and he'll have to pay a large extra amount for parking etc., and that we will need to cover this cost. None of this was communicated to us before at the time of booking, in their email confirmation. I would assume that such delays in passengers coming out should be expected in international flights, and the drivers and company should know about this and adjust accordingly. I had specifically mentioned in my booking form - as confirmed by the company in their confirmation email - that I have a specific number of suitcases and hand luggage. So they should have expected that it will take some time.
Needless to say, it was a very stressful arrival experience for us. I do not recommend this company's service.
翻译：我当时正和我的三口之家（我、妻子以及1岁半的宝宝）从另一个国家搬去奥地利（维也纳），因此带了很多行李，也需要一辆配有儿童安全座椅的车辆。为了省去抵达后的麻烦，我在网上预订了这家公司的服务。他们给我的报价是81欧元，我觉得这个价格合理，便欣然接受了。
然而，司机提供的服务极其糟糕。不仅如此，他还以“等候时间”为由额外收取了我66欧元，使得我最终支付的总金额达到了147欧元。具体情况如下：
首先。由于以下原因，我花了近2个小时才离开机场：1）排队人数众多导致入境手续延误；2）行李数量庞大且手推车不够用，致使取行李也出现了延误。可以想象，这些都不是我的错。
然而，问题也就从这时开始出现了：首先，司机拒绝在指定地点与我碰面。他们的网站说明中明确写道，司机会在指定地点接我们。但他却拒绝前往该地点，反而坚持要我们带着行李走到停车场他的车旁。我们试图在电话中向他解释：我们有两个大行李箱，还有一辆婴儿车，而只有我和妻子两个人。没有帮助的话我们根本走不了那么远，因此需要他到接客点来协助我们。打了4次电话后……他最终同意前往指定的地点。
其次，他大声抱怨说我们来得太晚了，他已经等了2个小时，还得支付一笔不菲的停车费等等，并声称我们需要承担这些费用。然而，在预订时以及他们发来的确认邮件中，根本没有任何关于此事的说明。我想，国际航班出现乘客迟迟不出关的情况也是可以预料的吧。司机和公司理应了解这一情况并据此做出相应调整。我在预订表格中明确说明了自己携带的行李箱和手提行李的数量——这一点也得到了公司在确认邮件中的确认。因此他们本应预料到整个过程会需要一些时间。
不言而喻，这次抵达过程对我们来说压力极大。我绝不推荐这家公司的服务。
然而，司机提供的服务极其糟糕。不仅如此，他还以“等候时间”为由额外收取了我66欧元，使得我最终支付的总金额达到了147欧元。具体情况如下：
首先。由于以下原因，我花了近2个小时才离开机场：1）排队人数众多导致入境手续延误；2）行李数量庞大且手推车不够用，致使取行李也出现了延误。可以想象，这些都不是我的错。
然而，问题也就从这时开始出现了：首先，司机拒绝在指定地点与我碰面。他们的网站说明中明确写道，司机会在指定地点接我们。但他却拒绝前往该地点，反而坚持要我们带着行李走到停车场他的车旁。我们试图在电话中向他解释：我们有两个大行李箱，还有一辆婴儿车，而只有我和妻子两个人。没有帮助的话我们根本走不了那么远，因此需要他到接客点来协助我们。打了4次电话后……他最终同意前往指定的地点。
其次，他大声抱怨说我们来得太晚了，他已经等了2个小时，还得支付一笔不菲的停车费等等，并声称我们需要承担这些费用。然而，在预订时以及他们发来的确认邮件中，根本没有任何关于此事的说明。我想，国际航班出现乘客迟迟不出关的情况也是可以预料的吧。司机和公司理应了解这一情况并据此做出相应调整。我在预订表格中明确说明了自己携带的行李箱和手提行李的数量——这一点也得到了公司在确认邮件中的确认。因此他们本应预料到整个过程会需要一些时间。
不言而喻，这次抵达过程对我们来说压力极大。我绝不推荐这家公司的服务。
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