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DandTCanada
Absolutely Rude Service
Scheuermann Vinyard and Winery的点评
点评：This was unfortunately our final visit after being customers for the past three years. We have always enjoyed the beautiful setting and have consistently received exceptional service from Chase, he is very professional, attentive, and has always made us feel genuinely welcome.
Unfortunately, our experiences with the owner, Allison, have been consistently different. On multiple visits we found her to be distant, unwelcoming, and dismissive. During our most recent visit, she refilled water glasses throughout the dining area but repeatedly overlooked our table. Chase noticed us, came over to say hello, and made sure we were looked after, which we greatly appreciated.
Our experience at checkout with Allison was equally disappointing. We were told our total of our bill verbally but were never shown an itemized bill. When we presented a $50 gift certificate, it seemed to create frustration with Allison. When I requested a receipt, I was told it could only be sent by email and was handed the payment terminal to enter my email address myself. I carefully checked the spelling twice, yet no receipt ever arrived.
I emailed the winery immediately after returning home requesting my receipt and then followed up again the next morning. To date, I have received neither the receipt nor a response!!
Customer service extends beyond serving food and wine—it includes making guests feel welcome, providing transparency during payment, and following through when a customer has a reasonable request. We did not feel equally welcomed by Allison compared to other guests, and the experience left us feeling uncomfortable and singled out.
There are many other wonderful dining experiences in the Westport area where the friendly service and outstanding meals make every visit enjoyable.
Unfortunately, our experiences with the owner, Allison, have been consistently different. On multiple visits we found her to be distant, unwelcoming, and dismissive. During our most recent visit, she refilled water glasses throughout the dining area but repeatedly overlooked our table. Chase noticed us, came over to say hello, and made sure we were looked after, which we greatly appreciated.
Our experience at checkout with Allison was equally disappointing. We were told our total of our bill verbally but were never shown an itemized bill. When we presented a $50 gift certificate, it seemed to create frustration with Allison. When I requested a receipt, I was told it could only be sent by email and was handed the payment terminal to enter my email address myself. I carefully checked the spelling twice, yet no receipt ever arrived.
I emailed the winery immediately after returning home requesting my receipt and then followed up again the next morning. To date, I have received neither the receipt nor a response!!
Customer service extends beyond serving food and wine—it includes making guests feel welcome, providing transparency during payment, and following through when a customer has a reasonable request. We did not feel equally welcomed by Allison compared to other guests, and the experience left us feeling uncomfortable and singled out.
There are many other wonderful dining experiences in the Westport area where the friendly service and outstanding meals make every visit enjoyable.
翻译：很遗憾，这是我们三年来最后一次光顾这家餐厅。我们一直很喜欢这里优美的环境，Chase的服务也始终无可挑剔。他非常专业、细心周到，总是让我们感到宾至如归。
然而，我们与老板Allison的互动体验却截然不同。多次光顾后，我们都觉得她冷漠疏远、不热情，甚至有些敷衍。最近一次，她忙着给其他客人续水，却总是忽略我们的桌子。幸好Chase注意到了我们，过来打招呼，并确保我们得到了妥善照顾，我们对此非常感激。
结账时，Allison的态度同样令人失望。她口头告知了我们总金额，但始终没有给我们提供明细账单。当我们出示50美元的礼品券时，Allison似乎很不耐烦。当我索要收据时，她却说只能通过电子邮件发送，然后把付款终端递给我，让我自己输入邮箱地址。我仔细检查了两遍，但最终还是没有收到收据。
我回家后立即给酒庄发邮件索要收据，第二天早上又发了一封邮件跟进。但至今为止，我既没有收到收据，也没有收到任何回复！
客户服务不仅仅是提供餐饮服务，还包括让客人感到宾至如归、在付款过程中保持透明，以及在客人提出合理要求时及时跟进。与其他客人相比，我们感觉自己没有受到艾莉森的同等欢迎，这种体验让我们感到不舒服，觉得自己被区别对待了。
韦斯特波特地区还有许多其他很棒的餐厅，那里友好的服务和美味的佳肴会让每一次用餐都成为一种享受。
然而，我们与老板Allison的互动体验却截然不同。多次光顾后，我们都觉得她冷漠疏远、不热情，甚至有些敷衍。最近一次，她忙着给其他客人续水，却总是忽略我们的桌子。幸好Chase注意到了我们，过来打招呼，并确保我们得到了妥善照顾，我们对此非常感激。
结账时，Allison的态度同样令人失望。她口头告知了我们总金额，但始终没有给我们提供明细账单。当我们出示50美元的礼品券时，Allison似乎很不耐烦。当我索要收据时，她却说只能通过电子邮件发送，然后把付款终端递给我，让我自己输入邮箱地址。我仔细检查了两遍，但最终还是没有收到收据。
我回家后立即给酒庄发邮件索要收据，第二天早上又发了一封邮件跟进。但至今为止，我既没有收到收据，也没有收到任何回复！
客户服务不仅仅是提供餐饮服务，还包括让客人感到宾至如归、在付款过程中保持透明，以及在客人提出合理要求时及时跟进。与其他客人相比，我们感觉自己没有受到艾莉森的同等欢迎，这种体验让我们感到不舒服，觉得自己被区别对待了。
韦斯特波特地区还有许多其他很棒的餐厅，那里友好的服务和美味的佳肴会让每一次用餐都成为一种享受。
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