点评:We had booked and paid for the tour Cruise Excursions Cabot Trail tour which promised a tour of the eastern Cabot Trail, a visit to Glenora Distillery, local Celtic entertainment and a visit to a pub for step dancing and fun. Unfortunately upon arrival at the pier, we found out that we had been 'off loaded' to another company and the tour was nothing like what we had booked, it was a tour of the Cabot Trail only. I spoke with the new tour guide who phoned Bannockburn and was given the option not to go ahead with the tour - but what option do you have when there is no other alternative? At no stage in all the communication I had with Bannockburn did they mention that the tour that I had booked and paid for had been changed. It was very unprofessional on so many aspects. It put the current tour guide in an awkward situation and she did a great job on the day. I did contact Bannockburn expressing my disappointment who did reply but did not offer any compensation. My advice to anyone reading this is to really check that you get what you have paid for to avoid the same disappointment we experienced.
翻译:我们预订并支付了游轮游览卡伯特步道之旅的费用,该游轮承诺游览卡伯特步道东部、参观格伦诺拉酿酒厂、观看当地凯尔特人娱乐活动以及参观酒吧,享受踢踏舞和娱乐。不幸的是,抵达码头后,我们发现我们已被“卸载”到另一家公司,而且这次旅行与我们预订的完全不同,只是卡伯特步道之旅。我与新导游交谈,他打电话给班诺克本,并被给予不继续游览的选择 - 但当没有其他选择时,你还有什么选择?在我与班诺克本的所有沟通中,他们从未提到我预订并支付的旅行已被更改。从很多方面来看,他们都非常不专业。这让现任导游陷入了尴尬的境地,而她当天做得很好。我确实联系了班诺克本,表达了我的失望,他们确实回复了,但没有提供任何补偿。我建议任何读到这篇文章的人一定要检查自己是否得到了自己所付的费用,以避免遇到与我们一样的失望。