旅行
账户
Globaldelivery
Non Professional addressing issues Do not visit this marina
Tidewater Yacht Marina的点评
点评：As a delivery Captain, I occasionally pass through the area, on this visit, it turned into a terrible experience.
Upon arriving, the office was closed whereas I was instructed to make payment arrangement's in the am; I stopped in the office in the morning, the service agent was pleasant but not very savvy and expeditious, when asked how many nights, I replied last night and possibly tonight, weather dependent, I told her the second night can be paid for however, if we leave prior to checkout, you can then provide a credit for the second night.
Without offering any additional response or dialogue she processed a payment for two nights.
We did leave the same day prior to checkout, the following day, I reached out for a refund on the second day and was told that the person in the office responsible for the transaction would reach out regarding the matter; no reply, again reaching out I was told the same: again, no reply.
I had the contact # for the General Manager and reached out and spoke with him directly explaining the scenario, he also said he would talk to the office staff and return the call or have someone from the office reach out...........never had a response from anyone.
Upon arriving, the office was closed whereas I was instructed to make payment arrangement's in the am; I stopped in the office in the morning, the service agent was pleasant but not very savvy and expeditious, when asked how many nights, I replied last night and possibly tonight, weather dependent, I told her the second night can be paid for however, if we leave prior to checkout, you can then provide a credit for the second night.
Without offering any additional response or dialogue she processed a payment for two nights.
We did leave the same day prior to checkout, the following day, I reached out for a refund on the second day and was told that the person in the office responsible for the transaction would reach out regarding the matter; no reply, again reaching out I was told the same: again, no reply.
I had the contact # for the General Manager and reached out and spoke with him directly explaining the scenario, he also said he would talk to the office staff and return the call or have someone from the office reach out...........never had a response from anyone.
翻译：作为送货队长，我偶尔会经过该地区，但这次却变成了一次糟糕的经历。
到达时，办公室已关闭，而我被指示在上午安排付款；我早上在办公室停留，服务人员很友善，但不是很精明和迅速，当被问到要住多少晚时，我回答昨晚，也可能是今晚，取决于天气，我告诉她可以支付第二晚的费用，但是，如果我们在退房前离开，则可以为第二晚提供信用。
她没有提供任何额外的回复或对话就处理了两晚的付款。
我们确实在退房前当天离开，第二天，我在第二天联系退款，并被告知办公室负责交易的人会就此事联系我；没有回复，我再次联系，得到的答复还是一样：还是没有回复。
我有总经理的联系方式，并直接联系了他，解释了情况，他还说他会与办公室工作人员交谈并回电话或让办公室的某个人联系他...........但从未收到任何人的回复。
到达时，办公室已关闭，而我被指示在上午安排付款；我早上在办公室停留，服务人员很友善，但不是很精明和迅速，当被问到要住多少晚时，我回答昨晚，也可能是今晚，取决于天气，我告诉她可以支付第二晚的费用，但是，如果我们在退房前离开，则可以为第二晚提供信用。
她没有提供任何额外的回复或对话就处理了两晚的付款。
我们确实在退房前当天离开，第二天，我在第二天联系退款，并被告知办公室负责交易的人会就此事联系我；没有回复，我再次联系，得到的答复还是一样：还是没有回复。
我有总经理的联系方式，并直接联系了他，解释了情况，他还说他会与办公室工作人员交谈并回电话或让办公室的某个人联系他...........但从未收到任何人的回复。
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