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Jacob W
Poor customer service.
Byrkley Garden Centre的点评
点评：Before today I has never had a bad experience at Byrkley garden centre, and only had good things to say even recommending it to friends and family, However, agter today I don't think I will be as I was throughly disappointed by the level of customer service I had received.
The two drinks we usally get from the the cafe weren't as good as they have been but the young waiter Rohella I believe his name was a standout. I had a look around the gardenc entre and picked up a few items even though they hadn't got the plants I was after.
The reason for this review was the service I recieved when paying for these items. The cashier was named Sue, shebwas very friendly and warm with the customers before me but as I approched the counter, I recieved no greeting or acknowledgement and had to say "Hello", Sues demeanour didn't improve at all, I had recieved a voucher for some free bulbs which runs out in the 29th Sept but when i asked to redeem these, Sue's response was very dismissive "No we don't have any" took the voucher without any further explanation she then told me the price and placed a calander on the table before turning away and leaving the counter.
Sues overall attitude and lack of customer service was very unwelcoming and was the sole reason I got tocthe car park and decided to return the items. When I returned them Sue was called over to process the return and her first words to me were "Oh, you don't want them,then?" In a very condescending tone. When I explained to her the reason for me returning the items was the poor service from here, she refused to take any accountability telling me she didnt believe she was rude and even doubled down on this and claimed I was the problem.
This exeperice was really disappointing as I have always had a postive experience here before and has left me questioning if I will return, especially with other garden centre close by.
The two drinks we usally get from the the cafe weren't as good as they have been but the young waiter Rohella I believe his name was a standout. I had a look around the gardenc entre and picked up a few items even though they hadn't got the plants I was after.
The reason for this review was the service I recieved when paying for these items. The cashier was named Sue, shebwas very friendly and warm with the customers before me but as I approched the counter, I recieved no greeting or acknowledgement and had to say "Hello", Sues demeanour didn't improve at all, I had recieved a voucher for some free bulbs which runs out in the 29th Sept but when i asked to redeem these, Sue's response was very dismissive "No we don't have any" took the voucher without any further explanation she then told me the price and placed a calander on the table before turning away and leaving the counter.
Sues overall attitude and lack of customer service was very unwelcoming and was the sole reason I got tocthe car park and decided to return the items. When I returned them Sue was called over to process the return and her first words to me were "Oh, you don't want them,then?" In a very condescending tone. When I explained to her the reason for me returning the items was the poor service from here, she refused to take any accountability telling me she didnt believe she was rude and even doubled down on this and claimed I was the problem.
This exeperice was really disappointing as I have always had a postive experience here before and has left me questioning if I will return, especially with other garden centre close by.
翻译：在此之前，我在Byrkley花园中心从未有过糟糕的体验，而且全是好评，甚至还推荐给亲朋好友。然而，今天之后，我想我不会再有不好的体验了，因为我对这里糟糕的客户服务水平感到非常失望。
我们通常在咖啡馆点的两杯饮料不如以前好喝，但年轻的服务员Rohella，我记得他的名字很特别。我环顾了一下花园中心，买了几样东西，尽管他们没有我想要的植物。
我写这篇评论的原因是我在付款时得到的服务。收银员名叫苏，她对我前面的顾客非常友好热情，但当我走近柜台时，却没有受到任何问候或打招呼，我不得不说“你好”。苏的态度丝毫没有改善。我收到了一张9月29日到期的免费灯泡优惠券，但当我要求兑换时，苏的回应非常冷淡：“没有，我们没有。”她没有进一步解释就接过了优惠券，然后告诉我价格，并在桌子上放了一个日历，然后转身离开了柜台。
苏的整体态度和缺乏客户服务非常不受欢迎，这也是我去停车场并决定退货的唯一原因。当我退货时，苏被叫过来处理退货，她对我说的第一句话就是：“哦，那么你不要了？”语气非常傲慢。当我向她解释退货原因是这里的服务太差时，她拒绝承担任何责任，告诉我她不认为自己粗鲁，甚至变本加厉地声称问题出在我身上。
这次体验真的令人失望，因为我之前在这里的体验一直都很好，这让我开始怀疑自己是否会再来，尤其是附近还有其他园艺中心。
我们通常在咖啡馆点的两杯饮料不如以前好喝，但年轻的服务员Rohella，我记得他的名字很特别。我环顾了一下花园中心，买了几样东西，尽管他们没有我想要的植物。
我写这篇评论的原因是我在付款时得到的服务。收银员名叫苏，她对我前面的顾客非常友好热情，但当我走近柜台时，却没有受到任何问候或打招呼，我不得不说“你好”。苏的态度丝毫没有改善。我收到了一张9月29日到期的免费灯泡优惠券，但当我要求兑换时，苏的回应非常冷淡：“没有，我们没有。”她没有进一步解释就接过了优惠券，然后告诉我价格，并在桌子上放了一个日历，然后转身离开了柜台。
苏的整体态度和缺乏客户服务非常不受欢迎，这也是我去停车场并决定退货的唯一原因。当我退货时，苏被叫过来处理退货，她对我说的第一句话就是：“哦，那么你不要了？”语气非常傲慢。当我向她解释退货原因是这里的服务太差时，她拒绝承担任何责任，告诉我她不认为自己粗鲁，甚至变本加厉地声称问题出在我身上。
这次体验真的令人失望，因为我之前在这里的体验一直都很好，这让我开始怀疑自己是否会再来，尤其是附近还有其他园艺中心。
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