点评:We traveled to Carlsbad, New Mexico for the Christmas on the Pecos event after purchasing our tickets about a month in advance and making all necessary hotel reservations. Several family members also traveled with us and secured their own lodging to attend. In total, we drove approximately 4½ hours to be there.
Unfortunately, just three hours before our scheduled boat tour, we received a cancellation notice due to weather impact. When we arrived at the location of the boat ride to seek clarification, no staff were present. We also attempted to call the provided phone number, only to learn that the office is open Monday through Thursday, leaving us without any direct assistance or explanation.
The Carlsbad Chamber of Commerce has only refunded the ticket cost, but we incurred significant additional expenses—including multiple hotel rooms, travel costs, and lost time—for an event we were unable to experience through no fault of our own. It is disappointing that the Carlsbad Chamber has not offered any support beyond the ticket refund, considering the inconvenience and financial impact this caused
I would give the Carlsbad Chamber of Commerce less than one star if it were possible. The chamber should have taken responsibility for the situation by refunding our tickets and offering complimentary admission to a future event. We experienced both financial loss and significant disappointment, and the lack of support from the chamber was extremely frustrating.
翻译:我们提前一个月左右购买了门票并预订了所有必要的酒店,前往新墨西哥州卡尔斯巴德参加佩科斯河畔圣诞节活动。几位家人也和我们一起前往,并自行安排了住宿。我们总共开车大约四个半小时到达目的地。
不幸的是,就在我们预定的游船之旅开始前三个小时,我们收到了因天气原因取消的通知。当我们到达游船地点询问情况时,发现没有工作人员在场。我们也尝试拨打提供的电话号码,但得知办公室只在周一至周四开放,因此我们无法获得任何直接的帮助或解释。
卡尔斯巴德商会只退还了门票费用,但我们却因此产生了额外的重大损失——包括多间酒店房间的费用、交通费以及时间损失——而这一切并非我们的过错,只是我们无法参加这次活动而已。令人失望的是,卡尔斯巴德商会除了退票之外没有提供任何其他支持,这完全没有考虑到此次事件给我们带来的不便和经济损失。
如果可以的话,我真想给卡尔斯巴德商会打负分。商会本应承担起责任,退还我们的票款,并赠送我们未来活动的免费入场券。我们不仅遭受了经济损失,还感到非常失望,而商会的漠视更是令人沮丧。