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Total lack of customer service
Gregg Orr Marine的点评
点评：I took my pontoon boat to Gregg Orr Marine in the fall for their “gold package” winterization. I paid $2,231 for the winterization plus addition repairs on 2/25/25. I called the first of May to arrange to pickup the boat. Six weeks later and after numerous unanswered messages (even to the manager), the work is still not completed. I’ve received two text messages over the last two weeks indicating that they are working on my boat, but they are a “bit shorthanded” and don’t know when it will be finished. I drove to Hot Springs this weekend and found the customer service manager who was aware of my boat but showed little empathy for my experience, nor offered any commitment to get it resolved. He has not followed up today to tell me how he has resolved this situation.
We have missed all of the nice spring weather because we chose a company that has very little focus on customer service. I don’t normally write reviews but maybe this will help me get my boat back. I plan to buy a new boat this summer, but it will not be from Gregg Orr Marine.
We have missed all of the nice spring weather because we chose a company that has very little focus on customer service. I don’t normally write reviews but maybe this will help me get my boat back. I plan to buy a new boat this summer, but it will not be from Gregg Orr Marine.
翻译：秋天，我把我的浮桥船送到Gregg Orr Marine公司进行“黄金套餐”防冻服务。2025年2月25日，我支付了2231美元的防冻服务费和额外的维修费用。5月1日我打电话预约取船。六周过去了，在收到无数条未回复的短信（甚至连经理也回复了）后，维修工作仍然没有完成。过去两周，我收到两条短信，说他们正在维修我的船，但“人手有点短缺”，不知道什么时候能修好。这个周末我开车去了温泉城，找到了客服经理，他知道我的船的情况，但对我的经历毫无同情心，也没有承诺会解决问题。今天他也没有跟我联系，告诉我他是如何解决这个问题的。
我们错过了所有美好的春天，因为我们选择了一家不太注重客户服务的公司。我通常不写评论，但也许这条评论能帮我拿回我的船。我计划今年夏天购买一艘新船，但不会从 Gregg Orr Marine 购买。
我们错过了所有美好的春天，因为我们选择了一家不太注重客户服务的公司。我通常不写评论，但也许这条评论能帮我拿回我的船。我计划今年夏天购买一艘新船，但不会从 Gregg Orr Marine 购买。
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