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Helen C
THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH - hidden charges - cancelled and refuse to engage or refund
Everyman Driving Experiences的点评
点评：WORST DO NOT BOOK!
Brought youth driving experience for twin nephews, the number of attempts to get them booked on the same day/location was insane.
Their employees seemingly struggle to use the systems, when I finally did get it booked after MONTHS of trying, I was put on hold at least 4 times whilst they tried to sort the booking. Took 45mins.
Also wanted large additional payment for insurance - why is insurance not fully covered in the original cost? Madness in my view, appeared a right scam to get extra money from hidden costs.
Out of the blue I then had an email stating they had altered the venue, no ask, just done it.
Then after all that they cancelled it.
No attempt to contact to explain or offer to rebook, email cancelled.
I then contacted them to explain due to the months I it took to book I didn't have time or need the hassle to try again and politely requested refund.
NOTHING. They have no customer service/no complaints process/don't return emails, just THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH.
Still fighting to try and get rebooked as refuse to refund - it should not be this hard!!!
AVOID AT ALL COSTS
Brought youth driving experience for twin nephews, the number of attempts to get them booked on the same day/location was insane.
Their employees seemingly struggle to use the systems, when I finally did get it booked after MONTHS of trying, I was put on hold at least 4 times whilst they tried to sort the booking. Took 45mins.
Also wanted large additional payment for insurance - why is insurance not fully covered in the original cost? Madness in my view, appeared a right scam to get extra money from hidden costs.
Out of the blue I then had an email stating they had altered the venue, no ask, just done it.
Then after all that they cancelled it.
No attempt to contact to explain or offer to rebook, email cancelled.
I then contacted them to explain due to the months I it took to book I didn't have time or need the hassle to try again and politely requested refund.
NOTHING. They have no customer service/no complaints process/don't return emails, just THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH.
Still fighting to try and get rebooked as refuse to refund - it should not be this hard!!!
AVOID AT ALL COSTS
翻译：最糟糕的是，千万不要预订！
我带了双胞胎侄子去体验青少年驾驶，结果他们尝试了好几次，都想让他们在同一天/同一地点预订，结果预订次数多得惊人。
他们的员工似乎很难使用系统，我尝试了好几个月才终于预订成功，但他们至少让我等了4次才帮我安排预订，花了45分钟。
还要求我支付一大笔额外的保险费——为什么保险费没有完全包含在原价里？在我看来，这简直是疯了，简直就是一个骗局，用隐藏费用来骗取额外的钱。
然后我突然收到一封邮件，说他们更改了场地，没问就直接改了。
然后，他们又取消了预订。
我没有尝试联系他们解释，也没有提出重新预订的请求，邮件也被取消了。
然后我联系他们，解释说由于预订花了几个月的时间，我没有时间或需要麻烦再次尝试，并礼貌地要求退款。
什么也没发生。他们没有客服/没有投诉流程/不回复邮件，简直是我遇到过最糟糕的公司。
由于拒绝退款，我仍在努力争取重新预订——不应该这么难！！！
不惜一切代价避免
我带了双胞胎侄子去体验青少年驾驶，结果他们尝试了好几次，都想让他们在同一天/同一地点预订，结果预订次数多得惊人。
他们的员工似乎很难使用系统，我尝试了好几个月才终于预订成功，但他们至少让我等了4次才帮我安排预订，花了45分钟。
还要求我支付一大笔额外的保险费——为什么保险费没有完全包含在原价里？在我看来，这简直是疯了，简直就是一个骗局，用隐藏费用来骗取额外的钱。
然后我突然收到一封邮件，说他们更改了场地，没问就直接改了。
然后，他们又取消了预订。
我没有尝试联系他们解释，也没有提出重新预订的请求，邮件也被取消了。
然后我联系他们，解释说由于预订花了几个月的时间，我没有时间或需要麻烦再次尝试，并礼貌地要求退款。
什么也没发生。他们没有客服/没有投诉流程/不回复邮件，简直是我遇到过最糟糕的公司。
由于拒绝退款，我仍在努力争取重新预订——不应该这么难！！！
不惜一切代价避免
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