点评:Stay away from this place terrible !I booked a family ticket with the cost of €70 .I had my 4 year old .At the time when I purchased my family ticket I wasn't advised to book a skate penguin at the checkout. We arrived and my daughter was very anxious getting on the ice .I asked a staff member could I rent a penguin and I was abruptly told no there all sold out. There clearly was 10 left laying around ... at this point my daughter was crying it ruined my whole skating experience. I went back up and literally pleaded with this rude unhelpful girl as she watched my daughter crying and was told No ..It was such a bad experience. A lovely lady came up to my and offered me a penguin. A complete stranger was more helpful They have lost a loyal customer. I will never be back again. This rude unhelpful girl that unfortunately i had to deal with let the company down .waste of €70 .left feeling very deflated .Never returning !
翻译:远离这个糟糕的地方!我预订了一张 70 欧元的家庭票。我带着 4 岁的孩子。购买家庭票时,结账时没有建议我预订滑冰企鹅。我们到达时,我的女儿非常焦虑,不敢上冰。我问工作人员是否可以租一只企鹅,他们突然告诉我,全部卖完了。那里明显还剩下 10 只...... 那时我女儿哭了,这毁了我的整个滑冰体验。我回到上面,恳求这个粗鲁、不乐于助人的女孩,她看着我女儿哭,却被拒绝了。这是一次非常糟糕的经历。一位可爱的女士走到我面前,给了我一只企鹅。一个完全陌生的人更乐于助人。他们失去了一位忠实的客户。我再也不会回来了。不幸的是,我不得不应付这个粗鲁、不乐于助人的女孩,她让公司失望了。浪费了 70 欧元。离开时感觉非常沮丧。再也不会来了!