点评:Let's start with I made my appointments in January for my birthday in April. I called to confirm a few weeks prior and they had the wrong name down with me to be getting a massage done. They said well good thing we still have someone that can do this for you. Really I wasn't the one who made the mistake so yeah good thing. Then two hours before the massage was scheduled I was called to tell me the girl doing my massage hurt her back. I was told the other person could still get their massage but i couldn't if i wanted another service I could. When I simply stated no the other person didn't even want the massage and it was my birthday just to please cancel. The response was. Well sometimes these things happen. Yes they do but no apology no offer of a discount on another service no nothing. I planned an entire night in Ellicottville base on going to the salt caves. Ended up with nothing at all. Pretty disappointed since from the beginning it was one thing or anything with no care from the staff i spoke to.
翻译:让我们从我在一月份为四月份的生日预约。几周前我打电话确认,他们给我的名字有误,无法完成按摩。他们说很好,我们仍然有人可以为您做这件事。真的,我不是犯错的人,所以是的,好事。然后在安排按摩前两个小时,我被打电话告诉我做按摩的那个女孩伤了她的背。有人告诉我,其他人仍然可以得到他们的按摩,但如果我想要另一种服务,我就不能。当我简单地说不时,对方甚至不想按摩,今天是我的生日,只是为了请取消。回应是。好吧,有时候这些事情会发生。是的,他们这样做,但没有道歉,没有提供其他服务的折扣,什么都没有。我计划在埃利科特维尔基地度过一整夜,然后前往盐洞。结果一无所有。非常失望,因为从一开始它就是一件事或任何与我交谈过的工作人员都不关心的事情。