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Disappointing Experience with Cat Cocos – Poor Service and Zero Accountability
Cat Cocos的点评
点评：Our experience with Cat Cocos was extremely frustrating. They cancelled the last ferry from Praslin to Mahé due to “low bookings,” leaving us no option but to completely change our travel plans as my friend was flying back the following morning.
We were moved to the 2pm ferry, cutting half day of activities previously booked and inly to realise the ferry was overpacked. Ironically, Cat Cocos ferries should plan for less than full trips considering they are the only operator between islands - they clearly take advantage of their monopoly—offering poor service and showing little regard for customers.
Staff attitudes at both La Digue and Praslin offices were unprofessional. At La Digue, a staff member refused to accept the voucher she herself had issued simply because it was a picture, despite previously saying it would be fine - therefore i needed to buy another 2 tickets 🤬 Then. In Praslin, we were told bluntly that it’s “not their problem” if the ferry is cancelled.
Seychelles relies heavily on tourism—this level of service is unacceptable. It’s time for the government to open up inter-island ferry routes to competition to improve reliability and customer experience.
We were moved to the 2pm ferry, cutting half day of activities previously booked and inly to realise the ferry was overpacked. Ironically, Cat Cocos ferries should plan for less than full trips considering they are the only operator between islands - they clearly take advantage of their monopoly—offering poor service and showing little regard for customers.
Staff attitudes at both La Digue and Praslin offices were unprofessional. At La Digue, a staff member refused to accept the voucher she herself had issued simply because it was a picture, despite previously saying it would be fine - therefore i needed to buy another 2 tickets 🤬 Then. In Praslin, we were told bluntly that it’s “not their problem” if the ferry is cancelled.
Seychelles relies heavily on tourism—this level of service is unacceptable. It’s time for the government to open up inter-island ferry routes to competition to improve reliability and customer experience.
翻译：我们在椰子猫渡轮公司（Cat Cocos）的体验极其糟糕。他们以“预订量低”为由取消了从普拉兰岛到马埃岛的最后一班渡轮，我们别无选择，只能彻底改变旅行计划，因为我的朋友第二天早上就要飞回去。
我们被安排到下午2点的渡轮，减少了之前预订的半天活动，结果才发现渡轮已经超员了。讽刺的是，考虑到椰子猫渡轮公司是唯一一家岛屿间渡轮运营商，他们应该计划的行程不够满——他们明显利用了垄断优势——服务质量差，对乘客漠不关心。
拉迪格岛和普拉兰岛办事处的员工态度都很不专业。在拉迪格岛，一名工作人员拒绝接受她自己开具的代金券，仅仅因为上面有照片，尽管她之前说过没问题——所以我不得不再买两张票。🤬 然后。在普拉兰岛，我们被直截了当地告知，如果渡轮取消，“那不是他们的问题”。
塞舌尔严重依赖旅游业——这种服务水平令人无法接受。政府应该开放岛间渡轮航线，引入竞争机制，以提高可靠性和客户体验。
我们被安排到下午2点的渡轮，减少了之前预订的半天活动，结果才发现渡轮已经超员了。讽刺的是，考虑到椰子猫渡轮公司是唯一一家岛屿间渡轮运营商，他们应该计划的行程不够满——他们明显利用了垄断优势——服务质量差，对乘客漠不关心。
拉迪格岛和普拉兰岛办事处的员工态度都很不专业。在拉迪格岛，一名工作人员拒绝接受她自己开具的代金券，仅仅因为上面有照片，尽管她之前说过没问题——所以我不得不再买两张票。🤬 然后。在普拉兰岛，我们被直截了当地告知，如果渡轮取消，“那不是他们的问题”。
塞舌尔严重依赖旅游业——这种服务水平令人无法接受。政府应该开放岛间渡轮航线，引入竞争机制，以提高可靠性和客户体验。
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