旅行
账户
Tripadvisor用户
Terrible customer service
Herjolfur的点评
点评：The island themselves was spectular. The experience of getting there much less so. We booked online and did not receive the online ticket so we were unsure of the exact timing and terms and conditions. Not having the ticket, meant that we ran into a common issue for tourists of not fully understanding the T&Cs when purchasing on-line ticket, so we didn't realize that a change of ferry required informing the company in advance so as to avoid having to pay again. We didn't expect this, especially since we knew from acquaintenances that the ferries were not even half full. So when we arrived for our return journey at a later trip slot , we pleaded our case but were met with rude and officious customer service. We had to pay full price and emails to customer service were responded to cold, unempathetic and downright patronising tone. Very poor service from a business that gets a large proportion of income from tourist traffic.
翻译：这个岛本身就很美丽。但到达那里的体验就没那么美妙了。我们在网上预订了票，但没有收到网上票，所以我们不确定具体的时间和条款和条件。没有票意味着我们遇到了游客在购买网上票时不完全理解条款和条件的一个常见问题，所以我们没有意识到换渡轮需要提前通知公司，以避免再次付款。我们没有想到这一点，尤其是我们从熟人那里得知渡轮上连一半的乘客都没有。因此，当我们在稍后的航程中返程时，我们为自己辩解，但却遭遇了粗鲁和傲慢的客户服务。我们不得不支付全价，给客服的电子邮件回复冷淡、没有同情心，甚至是彻头彻尾的居高临下。这家主要收入来自旅游流量的企业提供的服务非常差。
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