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Martin G
Poor and unprofessional customer service
Cardiff Golf Centre的点评
点评：Bought a Powerkaddy golf Kart bag from the Cardiff Golf Center a few weeks ago and in the process of transferring my golf equipment from my old bag, including clubs and personal accessories, I found the bag to be faulty.
Contacted CGC and they agreed I could return for an exchange.
From the moment I arrived back at the shop I was greeted by Paul who immediately became challenging and in my opinion, aggressive regarding what HE could and could not do with the bag. At this point there was no customer service being displayed at all.
I confirmed equipment had been put in the bag but it had not been used on a golf course.
Following a very challenging conversation his manager agreed to a full refund.
You would hope that was the end of the matter.
On returning to use the driving range yesterday with my family, (some weeks later) Paul, working on the sales counter, used the opportunity to make very unprofessional, insulting and child like comments relating to the previous refund, in front of both other people in the shop and my family.
I felt it was important to address this behaviour with him informing him I thought he should not be speaking to customers in that way. He responded with an appalling, unprofessional and aggressive confrontation, at one point accusing me of lying.
I asked to speak to his manager, who confirmed he was also the owner (very unlikely). He was only interested in protecting and supporting his employee, revisiting his thoughts around the previous refund!. I pointed out, that transaction had been concluded several weeks before and could not understand CGC position, and the very unprofessional staff behaviour now on display.
This experience, combined with the fact CGC is very expensive for both the driving range and golf equipment (see other reviews) I will certainly not be using or recommending this company in the future.
Contacted CGC and they agreed I could return for an exchange.
From the moment I arrived back at the shop I was greeted by Paul who immediately became challenging and in my opinion, aggressive regarding what HE could and could not do with the bag. At this point there was no customer service being displayed at all.
I confirmed equipment had been put in the bag but it had not been used on a golf course.
Following a very challenging conversation his manager agreed to a full refund.
You would hope that was the end of the matter.
On returning to use the driving range yesterday with my family, (some weeks later) Paul, working on the sales counter, used the opportunity to make very unprofessional, insulting and child like comments relating to the previous refund, in front of both other people in the shop and my family.
I felt it was important to address this behaviour with him informing him I thought he should not be speaking to customers in that way. He responded with an appalling, unprofessional and aggressive confrontation, at one point accusing me of lying.
I asked to speak to his manager, who confirmed he was also the owner (very unlikely). He was only interested in protecting and supporting his employee, revisiting his thoughts around the previous refund!. I pointed out, that transaction had been concluded several weeks before and could not understand CGC position, and the very unprofessional staff behaviour now on display.
This experience, combined with the fact CGC is very expensive for both the driving range and golf equipment (see other reviews) I will certainly not be using or recommending this company in the future.
翻译：几周前，我在卡迪夫高尔夫中心买了一个Powerkaddy卡丁车高尔夫球包。在把高尔夫球具（包括球杆和个人配件）从旧包里转移出来的过程中，我发现包有问题。
我联系了CGC，他们同意我可以退货换货。
从我回到店里的那一刻起，保罗就立刻对我咄咄逼人，在我看来，他咄咄逼人地问我，他能对这个包做什么，不能做什么。这时，他完全没有表现出任何客户服务精神。
我确认球具确实放进了包里，但并没有在高尔夫球场上使用过。
经过一番非常艰难的谈话后，他的经理同意全额退款。
你真希望事情到此结束。
昨天（几周后）我和家人回到练习场时，在柜台工作的保罗趁机就之前的退款问题发表了非常不专业、侮辱性、像孩子一样的评论，当时店里其他人和我家人都在场。
我觉得有必要和他谈谈这种行为，告诉他我认为他不应该那样和顾客说话。但他却以令人震惊、不专业且咄咄逼人的语气回应我，甚至一度指责我撒谎。
我要求和他的经理谈话，经理确认他也是老板（可能性很小）。他只想保护和支持自己的员工，还在反复考虑之前退款的事！我指出，那笔交易几周前就完成了，我无法理解CGC的立场，以及现在员工如此不专业的举动。
这次经历，再加上CGC的练习场和球具价格都非常昂贵（参见其他评论），我以后肯定不会再使用或推荐这家公司了。
我联系了CGC，他们同意我可以退货换货。
从我回到店里的那一刻起，保罗就立刻对我咄咄逼人，在我看来，他咄咄逼人地问我，他能对这个包做什么，不能做什么。这时，他完全没有表现出任何客户服务精神。
我确认球具确实放进了包里，但并没有在高尔夫球场上使用过。
经过一番非常艰难的谈话后，他的经理同意全额退款。
你真希望事情到此结束。
昨天（几周后）我和家人回到练习场时，在柜台工作的保罗趁机就之前的退款问题发表了非常不专业、侮辱性、像孩子一样的评论，当时店里其他人和我家人都在场。
我觉得有必要和他谈谈这种行为，告诉他我认为他不应该那样和顾客说话。但他却以令人震惊、不专业且咄咄逼人的语气回应我，甚至一度指责我撒谎。
我要求和他的经理谈话，经理确认他也是老板（可能性很小）。他只想保护和支持自己的员工，还在反复考虑之前退款的事！我指出，那笔交易几周前就完成了，我无法理解CGC的立场，以及现在员工如此不专业的举动。
这次经历，再加上CGC的练习场和球具价格都非常昂贵（参见其他评论），我以后肯定不会再使用或推荐这家公司了。
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